Canadian Appliance Source reviews (5184)

**BUYERS BEWARE*** IF YOU BUY ANY APPLIANCE AT CANADIAN APPLIANCE SOURCE (CAS) IN THE CAPITAL REGION AND YOU FIND OUT THE ITEM IS DEFFECTIVE/DAMAGED ON THE SAME DAY OF PURCHASE, FOLLOWING A DELIVERY/PICKUP (LIKE AN HOUR AFTER THE PURCHASE), THE ITEM CANNOT BE RETURNED TO THE STORE/WAREHOUSE, AND CAS WILL TELL YOU THEY CANNOT DO ANYTHING ABOUT IT AND TO COMPLETE A RETURN AND EXCHANGE FORM ON THEIR WEBSITE AND UPLOAD PICTURES OF THE ITEM, AND A WARRANTY TEAM WILL LOOK AT THE REQUEST AND ADVISE IF THE RETURN IS APPROVED??? NO REFUND/EXCHANGE, THEY PLACE A SERVICE CALL WITH THE MANUFACTURER. CAS SAYS THEY HAVE NO MANAGER IN STORE OR AT HEAD OFFICE THAT CUSTOMER CAN SPEAK TO. NO OTHER APPLIANCE STORE IN THE NATIONAL CAPITAL REGION HAS SUCH A PRACTICE, IT SHOULD BE ILLEGAL. I SEARCHED CAS ONLINE AND THEY ARE NOT BBB ACCREDITED AND HAVE BEEN REPORTED TO BBB WITH ALMOST 1200 COMPLAINTS (WISH I HAD KNOWN THIS)** On Saturday, August 19, 2023, I called Canadian Appliance Source (CAS) to inquire if they had an LG microwave in stock for purchase at the store in the capital region (gave them the brand and model #), and was advised by the CAS Sales Representative that it was. I drove to their store location, which is about 22kms away from my home (approximately 45 minutes round-trip), only to be told that they don't have the microwave at the store, that it is at their warehouse, which is only open Monday to Friday from 9am to 5pm. Before leaving the store, I mentioned to the CAS Sales Representative that it would have been nice to have been told over the phone that the item was not available in store, as it would have avoided an unnecessary trip. I got back home and placed the order online on the CAS website for the LG microwave, paid the required deposit, with a pick up at their warehouse on Monday, August 21, 2023. On Monday, August 21, 2023, around 12pm, I presented myself at the CAS warehouse in the capital region, and paid the remaining balance, and picked-up the microwave. When I got home, I opened the box, plugged in the microwave to make sure everything was working correctly, and to my surprise the microwave started making excessive noises, outside of the norm, and the microwave frame was vibrating. The level of noise coming out of the microwave was clearly abnormal which indicated that the item is defective. Approximately 1 hour after the item was picked up from the CAS warehouse, I called the CAS customer line, to let them know of the issue with the microwave, and that I wanted to bring the unit back to be replaced, and I was told that I could not return the item to the store/warehouse and that I would have to complete a return/exchange form and that someone would get back to me in 24-48hrs once the warranty department reviews the completed exchange/return form, and they would let me know if the return is approved with instructions to follow (to be approved ??? on a same day purchase of a defective item)....I have never, until now, been to an appliance store that does not take a return of a defective item, on a same day purchase. Any other appliance store in Ottawa would have taken the item back and offered an exchange or refund. Meanwhile, I don't have a microwave, and I have to wait for CAS to review the return request. I have never seen a process like this one, I asked 20 times to speak to a Manager. We (the customers) are unable to speak to a Manager on the phone or in store to find a quick resolution on a same day purchase, is what I was told. I drove back to the store Monday afternoon in an attempt to return the microwave and I was in the store and told by all the sales representatives that there is no store manager, nobody of authority, that they are all left to themselves with nobody checking in on them... I asked how this can be possible, there has to be someone of authority/seniority that opens/closes the store, takes care of the accounting at the end of the day, that is responsible for in-store staff work schedules, etc., that this cannot be true. At the end of the day on Tuesday, August 22, 2023, I received an email from the After Sales Team to let me know that they had put a service call with the manufacturer and they would be contacting me. I sent a reply email right away to ask the After Sales Team to have a manager call me as soon as possible and also that I do not want a service call, I want a refund as I am not happy with the customer service provided (after all the ordeal that have put me through these last few days), and I want my money back now in order for me to go purchase a microwave somewhere else. Approximately, 30 minutes later, I received an email that a service call had been place with the manufacturer, and that I would hear from them in 1 to 7 business days and to reach out to manufacturer directly for information. I emailed again asking for a manager to call me and that I want a refund, and that there is no other appliance store in the capital region that works this way, had I purchased this item at any other appliance store in the capital region, I could have returned the item in store and received an exchange or refund. Paying a few dollars less for a product with them is not worth the headache. I am never never buying anything from this company ever again.

Rebecca was super amazing and friendly. Great products, service and customer care. Extra TLC was given in delivering it safely into my home.

Great service was able to get fridge over phone and delivery team was great and took extra care

It is a great experience, place an order online and get everything in two days. delivery people arrive on time and got several notifications before delivery, so I have time to prepare for everything.

It was not my first appliance bought from CAS, so I was already confident. After a delay in delivery, everything went well on the second attempt. I have not tried the washer yer, since it has just been installed so I cannot comment on its working.

The product we wanted was ordered and delivered within 3 days. It was a good price and as advertised.

We have bought multiple appliances from the Canadian Appliance Store in Kitchener, Ontario. GE cafe stove, Huebsch washer and drying, Broah double motor vent hood fan for the stove, and dishwasher. We've done this over 3 years. Each time service was great. Even when we had an issue with the extended warranty for the GE Cafe CAS stepped in and resolved the issue very quickly. Of course, you would be wise to do your homework on the products you buy. It took us several months to decide to buy the more expense Huebsch washer and dryer (which include a 5 years parts and labour . warranty from Heubsch). Our last salesperson Glenn is a straight shooter who told us the facts about what we were getting with the washer and dryer. Currently we wouldn't buy from anyone else. I would suggest seriously considering extended warranties for any appliances.

Excellent sevice from the moment i entered the store to the fantastic job the delivery persons did. Overall Awesom Experience.

Needed new stove, cooktop, and refrigerator. The website made the selection easy and the staff were very knowledgeable and helpful. Delivery staff were prompt, careful and efficient.

Old freezer failed. Oakville store had what we wanted in stock so we got delivery in a couple of days. Delivery guys were great. Basement stairs created a tight fit but the guys moved new one in and old one out without any damage. Removal fee very reasonable.