Structube

Rating: 3.5 out of 5

Structube reviews (784)

  • Review from Customer of Structube
    Rating: 3 out of 5
    Review left on 3 Aug 2017

    products: couch and a bed

    Bought a couch and a bed. The couch was fantastic. Love it. Unfortunately bed had a flaw. I contacted the company and was reimbursed for a portion of the cost. I had the bed fixed by a handyman.

    Answer from pro:

    Thank you for taking the time to share your feedback with us. We apologize for the issue relating to your bed. Please let us know if there is anything else we can do to further assist you. We want to ensure that you are completely satisfied with your purchase!

    Reply created 8 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    Dining room furniture

    We had a terrific experience with Structube. From purchasing through delivery. Everyone was polite and helpful. We received phone calls to keep us informed of expected product arrival. Our new dining chairs and hutch are great. No scratches or problems. In fact, we were surprised at how carefully they were packaged so you wouldn't slice them with a box opener. Great attention to details.
  • Review from Laura Chaulk
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    2 New living room chairs

    Purchased 2 modern, matching grey arm chairs and love them! They are very comfortable and the size is perfect for the space and also for the people who will sit in them. They took almost 2 weeks to receive and I picked them up the day they arrived in the store. I've already recommended Structube to a couple of friends.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Aug 2017

    Sofa

    I bought a nice sofa off you guys and it is great quality. The sofa was delivered promptly, absolutely no negative comments, other than the fact that I couldn't find the sofa legs, they were hidden underneath
  • Review from Rim Berrada
    Rating: 4 out of 5
    Review left on 3 Aug 2017

    Couch and Dining Set

    Good service at the store. Only reason I took off a star was the delivery that did not go very well. But the manager presented his apologies and reimbursed the delivery fee. Overall good experience.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Aug 2017

    Couch and bar table

    I purchased the Bruge leather 3 seater and the Hamburg bar table. Both came as advertised and are both very quality products for the price. The only issue i have is the long delivery time being in BC. Structube has no warehouses out west and all purchases must be shipped from out east. You really need to factor in over a month from time of purchase to delivery. If you can wait that long then go for it you won't be disappointed. Structube really need to get a warehouse out this way.
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 3 Aug 2017

    Product

    I bought two sofas. First time they could not brought in the house for over size. Changed the order and new product supplied and both were damaged. One got replaced and another was not. I was charged for all these deliveries but I was told by the store that I shall not be charged for one delivery. It was never refunded. Delivery timing is too inconvenient. Only delivery available between 12 to 5 p.m and people remain in work in that time period. You are too much rigid about this timing. Just for this rigid delivery timing, I suffered and I had to take off from my work,

    Answer from pro:

    Hi there, thank you for taking the time to share your comments with us and we are sorry to hear that you experienced difficulties with your order. We do recommend that our customers always measure doorways, hallways and entryways to ensure that the furniture will fit through these spaces during the delivery. Our transporters do their best to accommodate specific delivery window requests, they cannot always guarantee that it will be possible. We offer free pick-ups in all our store locations for your convenience with the exception of certain products due to weight and/or size restrictions. Please feel free to reach out to us if we can assist you further!

    Reply created 8 Aug 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Aug 2017

    Zak nesting tables

    Went to Structube to look around and was pleasantly surprised with the selection. I ended up buying he Zak nesting tables, they arrived on time to pick up at the store, only thing was it was missing a bolt for one of the tables. I called the store and I was able to get the missing bolt the same day. Customer service was great.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    Jenson-meuble télé

    A very good experience. Everyone have been kind. I will certainly come back. The furniture that i have chosen fit perfectly well. One of my relatives suggested me to visit your store and i am glad i did.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    Lida chair

    I bought Lida chairs to match my vintage dinning room table. Great looking chairs, the quality is amazing and the price was fantastic! I'm looking to buy more pieces for our formal living room. I'm very pleased.
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