Don't even know where to start with Thank you for Karl. He went above and beyond to help me out. I would still be shivering if it wasn't for him. Karl is knowledgable/experienced with the product and as well, he is caring, considerate, kind and respectful.
Honestly, as a single woman not knowing a ton about furnaces, I didn't feel intimidated or taken advantage of in terms of the advice I was offered. I trusted Karl's recommendations. Thanks again. In this day n age, good service is a gift. This was a gift.