The technician , Andrew , who came to the house and did the work was friendly,knowledgeable and professional in his work. He explained the new water heater well ,also detached the old water softener in a way, so that we had the option of installing a new one easily down the road ,if we wanted one.
At the call center it would have been helpful if the staff that made the appointments were allowed to give at least a ballpark figure about what a basic straight forward water heater replacement would cost ,like another company was able to do.
We ended up paying the same amount that was quoted by a competitor even with the so called $200.00 off special. The pricing could have been more transparent.