Captain Electric

Rating: 4.9 out of 5

Captain Electric reviews (411)

  • Review from Kam M
    Rating: 5 out of 5
    Review left on 15 Jul 2021

    Backyard Receptacle: Diagnosis & Repair

    The receptionist was very client-centric and friendly. Tim (the electrician) was on time, professional and very helpful. My backyard receptacle had no power. He found a a wire under the deck that led to a tripped GFCI receptacle. The GFCI receptacle is in a bad location which can only be accessed by crawling under the deck. He found the problem and fixed it. Overall, I am very happy with Captain Electric and will use their services again.

    Answer from pro:

    Having no power can be very frustrating when you can't see why there is a problem. We have excellent client care representatives, and excellent Electricians to get you up and running again. Thank you Kam for taking some time to write a review about your experience, we do appreciate you.

    Reply created 19 Jul 2021
  • Review from tina hardt
    Rating: 5 out of 5
    Review left on 1 Jul 2021

    The best!

    We have used Captain Electric at two separate homes and properties, both suffering from handy-man-itis and ridiculously dangerous wiring. We were knew to home ownership and the cost of being able to sleep well at night was daunting. You will get many friends telling you to hire their brother-in-law or friend because they are an electrician - and they may very well be BUT, I stuck to my instincts and hired Captain Electric. As a client, there are things you don't see of know. While electricians may be running out of wire at this time, this company's owner was experienced enough to preemptively order wire, so we didn't have that problem. We hired them to fix our ailing cottage/home in stouffville, then called them again (like the calvary) to help us make safe a victorian farmhouse. The crew had a daunting electrical challenge and while we've experienced other contractors' woe-is me, complain and moan attitudes, these guys were far more focused and inspired by solutions, and plying their traded like experts. Really they were. The guys worked tirelessly in terrible heat. They communicated with each other and with us. And their admin are a pleasure to deal with, partient and treat their clients like family. they were polite and cleaned up their mess and were masterful at their jobs. Their certification and reputation will increase your investment in your home. While bob the wire jockey at the pub will come in and hook up new wiring to old dangerous wiring for a few bucks less, stop and think before making that call. Home inspectors know this company and trust them. You WANT AND NEED this company!!! Thank you, Ryan, Dan and all of you, sorry if I haven't listed you, but we're very grateful.

    Answer from pro:

    Thank you for trusting us to look after your new home. We feel the same way as you do, and appreciate you expressing your view on this forum. It was a pleasure to work with you Tina, and we are sure you will enjoy your new location.

    Reply created 5 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2021

    Electrical for Pool Heater

    Zac and Sergio arrived right on time and looked at what need to be done and got to work. Before starting Zac went over the cost of the job and told me that an electrical permit would be pulled for me and the cost of that. They started the work and got the pool heater electrical working. The work area was left clean and tidy. We have used Captain Electric many times and they are very professional, on time and conscientious. Permits are always filed and it makes me very comfortable. If an electrician will not pull a permit run away. See you again soon.

    Answer from pro:

    Thank you Jennifer. We appreciate your confidence in our team.

    Reply created 25 Jun 2021
  • Review from Bill
    Rating: 5 out of 5
    Review left on 18 Jun 2021

    Custom Sunroom Lighting

    Kevin and his team developed a custom lighting solution, using top quality products and engineering that met our needs. We are very happy with the quality of the workmanship and no-hassle service.

    Answer from pro:

    Thanks Bill. We know that the custom system took quite a while to assemble, - Thanks for your patience - It looks great.

    Reply created 25 Jun 2021
  • Review from Nigel Blamire
    Rating: 5 out of 5
    Review left on 17 Jun 2021

    Lighting and outdoor outlet installations;

    We have had Captain Electric to our home several times over the last several years. They are always professional, friendly and helpful and we have had no issues with their work. Work has been done to code and with appropriate permits. Kevin, Jackson and Bronson did our most recent job to our complete satisfaction. Kevin has been here numerous times and is a pleasure to work with. While their prices are not the cheapest, we have never felt they were out of line for the quality and reliability of the work and the company. We highly recommend Captain Electric, and Kevin!

    Answer from pro:

    Kevin is our "go to" Electrician, for complicated installations. Thank you for your continued support.

    Reply created 25 Jun 2021
  • Review from Janice Cardinale
    Rating: 0 out of 5
    Review left on 15 Jun 2021

    Installation of outdoor lighting

    Captain Electric installed poor quality fixtures that have since broken. Anytime that I have had to call them to help us repair or re-set the timer, its another $300.00. This company is all about the almighty buck rather than the customer and the after service. Companies that specialize in outdoor lighting do not treat customers this way. I DO NOT recommend Captain Electric to install any type of outdoor lighting or fixtures as they charge a lot for less than par fixtures. Janice Cardinale Very disappointed

    Answer from pro:

    The fixtures were installed June 2018. The on site service call in October 2020 for $149.00 was to demonstrate and go over instructions to re-set the timer.

    Reply created 25 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2021

    Installation of kitchen light fixtures

    I was very happy with Ryan and his associate for the install of my new light fixtures. Ryan also recommended the surge protection and I agreed to get that installed after Ryan's thorough explanation of the benefits. I will definitely call Captain Electric again for any electrical work needed in the future.

    Answer from pro:

    Surge protection is essential to protect sensitive electronics that seem to be in almost everything these days. Thank you Lance for the review, - we appreciate the time you took to comment on HomeStars.

    Reply created 17 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2021

    THE BEST EXPERIENCE IN MANY MANY YEARS!

    Hi there, I just like to comment on our experience with Captain Electric. The whole process was totally SEAMLESS! Starting with the great lady at the reception, and later on with the superb crew! I'm actually amazed, that even in these days there are people this professional, pleasant, friendly and efficient at the same time. Would recommend your outfit to my best friends! Thanks again for truly amazing experience! And sorry for my not remembering the names.(old age) Best regards Mike K. (Ajax) P.S. the management ought to be really PROUD of their people!,They are rare breed nowadays. (The names : Kiera (the Receptionist), Zak, Bronson (the Crew))

    Answer from pro:

    Thank you Mike. We appreciate our entire team, and our proud of their dilligent efforts. They have worked hard throughout the pandemic, providing essential Electrical Services to homes and businesses to keep electricity flowing to critical systems. Thanks again for the review.

    Reply created 17 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2021

    Install New smoke and carbon monoxide detectors throughout home

    Great Service. Nice install. Friendly personal. Installed three new hard wired talking smoke and carbon monoxide alarm units. Previously old units in home were over 10 years old. These new units are good for another 10 years. Captain Electric is the place to call.

    Answer from pro:

    Smoke and Carbon Monoxide Alarms are so important for the Safety you and your family. Every service vehicle we have has multiple units in stock, ready for installation. Thank you Paul for taking the time to write a review - we do appreciate this.

    Reply created 9 Jun 2021
  • Review from Ford Matthew Powell
    Rating: 5 out of 5
    Review left on 15 May 2021

    As A Landlord The Process Was Very Seamless. I Will Use Them Again

    I own a property out East and I needed someone to take care of an electrical outlet that would short circuit when it was plugged in. I called Captain Electric based on a recommendation from a friend. The whole entire process was very straight forward and I didn't need to take time off to deal with it. I prepaid for the service call and they came in the following morning to fix the issue. They called me afterwards to give me an update on the issue. Overall, I was very satisfied.

    Answer from pro:

    We know that fast and complete service is important in any business setting - and especially with rental properties. We were happy to help out. Thank you Ford for taking the time to review your experience with Captain Electric.

    Reply created 17 May 2021