Vaillancourt Plumbing & Drains

Rating: 5 out of 5

Vaillancourt Plumbing & Drains reviews (358)

  • Review from A Vieira
    Rating: 5 out of 5
    Review left on 25 Jan 2022

    Added main shut-off & fixture shut-offs, installed toilets, moved outdoor hose bib

    E Vaillancourt Plumbing was responsive from the beginning -- starting with the process of requesting a quote, having the technicians come in to quote, booking the work, and having the work completed. Mark was the main technician who carried out the quote and then completed the work. Mark is honest, friendly, and efficient. There was open communication the entire time and as a new home owner, Mark answered questions I had about my home's plumbing and taught me a few things about the materials and state of my home that I would not have thought to consider. We have an older home and Mark noticed a few areas needing repair, both ASAP and "eventual" repairs, while completing the quoted work. There was never a sense of sales pressure, just information, and when I asked how we could book in some of the additional repairs Mark and his helper were able to get it done with a quick visit the following morning. I will absolutely refer E Vaillancourt to friends and family, and will be going to them again for any future plumbing needs!

    Answer from pro:

    We are so delighted to hear of your positive experience with our team and with Mark specifically. He has many years experience at the trade and in quality customer care. Thank you for sharing your thoughts and for the 5 golden stars we so appreciate receiving. All the Best from E. Vaillancourt Plumbing

    Reply created 26 Jan 2022
  • Review from Mark Neville
    Rating: 5 out of 5
    Review left on 22 Jan 2022

    Bathroom/Basement Renovation

    I needed to re-run main floor bathroom drains (very poorly) installed by the builder in order to finish my basement. Vaillancourt was extremely professional and easy to deal with from start to finish. They showed up on time, explained what needed to be done, provided a detailed quote, then came back and completed the work as scheduled. All of the staff were friendly, and Mark, the plumber, was knowledgeable, efficient, and experienced. He was able to provide an explanation of the situation instantly. Out of the 4 companies I contacted, Vaillancourt was by far the best. I've already recommended them to friends.

    Answer from pro:

    We're humbled and delighted by your praise of our business and for our tech Mark. He does, indeed, have a lot of experience in our trade and truly enjoys his work which, as you could see, translates into great results. Thank you for dropping us this review and for your 10-star rating. We look forward to helping you again whenever the need arises. All the Best from E. Vaillancourt Plumbing

    Reply created 24 Jan 2022
  • Review from Bill Goodman
    Rating: 5 out of 5
    Review left on 21 Jan 2022

    Fixing drip in main water valve, plus address toilet and faucet issues

    A 'small' drip in our main water valve was becoming worse. Since we'd need to call a plumber, we decided to also address a toilet not flushing properly and replace a faucet. Before calling Vaillancourt, we had called a competitor company. The other company wanted to replace the whole toilet and who knows what else--they didn't give straight answers--and their quote was for 7.5 times more than what I ended up paying Vaillancourt!! Obviously, we got a second opinion, and discovered that Vaillancourt communicates clearly and honestly. The toilet just needed a fairly quick fix, and as I said, they did quality work at a fraction of what the other place quoted.

    Answer from pro:

    Thank for your review, high rating and your trust! Yes, it certainly pays to do your homework and to make sure you're getting answerers to your questions that make sense. We've built our business on old fashioned and time-tested principles of customer service. Staying abreast of modern day work standards, procedures, codes and technical equipment is critical to be amongst the best in our industry but equally important is the good customer care values of old, such as honesty, integrity and putting ourselves in our customer's shoes. Without this side of the equation firmly in place, a company's image is quickly diminished. Unfortunately, far to many companies elevate short-term gains over long-term relationships and over integrity. We've been at this since 1955, doing it honourably, and it always feels great when a customer recognizes our efforts... our special ways of doing it right! Once again a big Thank you! All the Best from E. Vaillancourt Plumbing

    Reply created 24 Jan 2022
  • Review from Steve Melong
    Rating: 5 out of 5
    Review left on 21 Jan 2022

    Burst Pipe

    We had a pipe burst in our basement over the cold snap last week. I called E. Vaillancourt for help and Patsy was very pleased to have someone come ASAP. it was just after the snow storm. Shane was there the next morning and was so friendly and knowledgeable. Fixed the issue in 45 minutes. Thanks so such guys for you service !!!

    Answer from pro:

    Repairing frozen pipes before they become "frozen & split" pipes is critical to prevent serious water damage and cost. We're delighted you decided to put your trust in our team to get everything fixed up and in working order. Thank you very much for taking the time to send us this review and for rating us so favourably. Call us again anytime for anything! All the Best from E. Vaillancourt Plumbing

    Reply created 24 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2022

    Great service

    Great experience from start to finish. Called in and were told whem plumber will come. Plumber came earlier then expected and was ready with everything needed to fix the issue. Did the job in 30 minutes and the price was reasonable. Would recommend to anyone. Will be using them again.

    Answer from pro:

    Thank you for your review and 10-star rating. It's always a pleasure to be of service and we're delighted you we're pleased. Just a call away whenever the need arises again. All the Best from E. Vaillancourt Plumbing

    Reply created 19 Jan 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 13 Jan 2022

    Plumbing work

    We had a frozen pipe situation. I went to HomeStars for plumbers and within an hour E.Vaillancourt Plumbing and Heating called and said they have someone to come in the afternoon. Stan and Trevor came and were very fast, efficient and very friendly. Within 2 hours they were able to defrost the pipe and get us going. They had to move our vanity and washer/dryer out of the way, which is why they took 2 hours, if it wasn't for that, they could have been done within an hour. Both the gentlemen were interactive with us in terms of what they are doing, unlike other companies we hired in the past, they just let us watch and don't even talk to us. Stan and Trevor adhered to Covid safety protocols by wearing mask all throughout the work. They have to come back and finish the remaining plumbing work, overall the initial experience with this company is very positive and we would definitely keep them in our contact list should we need any plumbing work in the future. We highly recommend them to anyone needing a Plumbing company.

    Answer from pro:

    Thank you kindly for your well detailed 10-star review and rating. We're always working on pushing the envelope in terms of offering top level service and it's always nice to be recognized in this way. Glad we could help. Call us again anytime and we'll be there for you! All the Best from E. Vaillancourt Plumbing

    Reply created 14 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2022

    plumbing repairs

    Technicians were knowledgeable, courteous & went beyond what was expected. Installed an additional shut-off valve to ensure no basement flooding. I consider them my go-to plumbers.

    Answer from pro:

    We're glad to be your "go-to-plumbers" and will work hard to continue to earn that position whenever you need us. Thank you for your review and generous rating. All the Best from E. Vaillancourt Plumbing

    Reply created 10 Jan 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 9 Jan 2022

    Replace Fill Valve

    Trevor S arrived on time, with a mask on as per COVID protocols. He was polite and respectful, promptly attending to the matter at hand. He was efficient and had the fill valve replaced in less than 30 minutes. Most importantly he passed the "dog test". My dogs don't like everyone, but even my German Shepherd thought he was okay.

    Answer from pro:

    Passed the "dog test"... Ha, we like it... going to have to add that to our list of qualifications on advertisements. Thrilled to have been of service and to your liking! Thank you kindly for your review, shout-out to Trevor and 10-star rating. All the Best from E. Vaillancourt Plumbing

    Reply created 10 Jan 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 4 Jan 2022

    Inspection & Cartridge Replacement

    I called Vaillancourt Plumbing after noticing a recent water stain on my kitchen ceiling. Shane came within a few hours to investigate and replace a leaky shower cartridge. While not the root cause of the stain, the prompt and professional service from Vaillancourt was greatly appreciated!

    Answer from pro:

    Thank you kindly for your feedback and high rating. We're delighted to have been of service and are here for you anytime you need us. All the Best from E. Vaillancourt Plumbing

    Reply created 7 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Dec 2021

    Plumbing problem

    After several attempts to clear standing water in my kitchen sinks I called for a plumber. I called about 3pm explained the problem. Made an appointment for next morning. Shortly after received a call saying they had someone that could come that day once they finished their call if that worked for me. He arrived before 5pm and service was exceptional. Trevor was courteous, thorough, explained what he felt was needed to fix immediate problem and to lessen chance of future issues, provided an estimate and worked efficiently. When finished he cleaned up and bonus the bill was less than the estimate. Wonderful service start to finish.

    Answer from pro:

    Glad to hear of your positive experience with our team and service. Clogged drains are no fun to have and we're pleased we could get yours running and back to status quo. Thank you for taking the time to leave us this review. All the Best from E. Vaillancourt Plumbing

    Reply created 6 Jan 2022
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