Vaillancourt Plumbing & Drains

Rating: 5 out of 5

Vaillancourt Plumbing & Drains reviews (358)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2020

    Bathroom

    Plumber was Professional and Courteous as well as Respectful. He did a fantastic job and We would call them again in a heartbeat

    Answer from pro:

    Thank you Kindly for your words of praise. We look forward to helping you again in the future. All the Best from E. Vaillancourt Plumbing

    Reply created 5 Jun 2020
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 27 May 2020

    Fixed outside faucet.

    Excellent customer service all the way from beginning to end. Two things I always look for a company are accessibility and professionalism. From the time I called their number Patsy was there to assist you and very pleasant to talk to. Then their plumber (Stan) was in and out of my property at no time. Fixed my outside faucet, left the site clean and presented me with a competitive cost. This is my first time to use their service.

    Answer from pro:

    Thank you so much for your review. Both Patsy and Stan are valued members of our team and love receiving such feedback. We look forward to helping you again whenever the need arises. All the Best from E. Vaillancourt Plumbing

    Reply created 28 May 2020
  • Review from Allan Ramos
    Rating: 5 out of 5
    Review left on 21 May 2020

    Great Service

    Called to schedule work to replace my kitchen faucet and repair bathroom toilet. From the person that took my call and provided me the scheduled time, to the gentlemen Shaun and Stan (if I remember correctly) who were utmost professionals ...what else is there to say other than Thank you!

    Answer from pro:

    Hello Allan, Thank you kindly for your words. Your feedback is much appreciated. I will pass along to Shane and Stan. All the Best from E. Vaillancourt Plumbing.

    Reply created 22 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2020

    Water Heater Installation

    I was very impressed with the excellent service that I received from the Vaillancourt Plumbing Company during the installation of my water heater. Their service people were efficient, knowledgeable and courteous. I highly recommend this outstanding company and I will certainly contact them again for my future plumbing needs!

    Answer from pro:

    Hello John, Thank you for your review; your words are much appreciated. We are glad to hear that we're able to help with your hot water tank replacement. All the Best from E. Vaillancourt Plumbing.

    Reply created 12 May 2020
  • Review from Chris Weisdorf
    Rating: 5 out of 5
    Review left on 17 Jan 2020

    Bathroom sink blockaged quickly resolved

    This company came recommended by another plumber when they couldn't come out to do the work for several days. The upstairs bathroom sink became suddenly clogged with no warning. This was after hours and we couldn't wait to have it fixed. Brandon was sent out a couple of hours after I called. The 7-foot mechanical/electrical snake was brought out and soon dislodged the blockage. A chunk of what looked like toxic waste plopped out of the drainpipe. Very longtime buildup, apparently. Everything was fully disinfected. Really, we couldn't have asked for a better resolution. The price was expected and well worth it, given the situation we were in. Definitely highly recommended for plumbing repairs, whether scheduled or emergency.

    Answer from pro:

    Thank you Chris for your review. Plugged drains can become a stubborn messy headache requiring the right equipment and proper touch to resolve. We're glad Brandon was able to clear this up for you. All the Best from E. Vaillancourt Plumbing

    Reply created 17 Jan 2020
  • Review from Steve Melong
    Rating: 5 out of 5
    Review left on 15 Aug 2019

    Great Service

    I had a clogged bathroom sink drain which upon further investigation discovered a complete break in the line. I called and spoke to Patsy who could not have been nicer. Very prompt response to my call. Stan came in and did a great job fixing and cleaning it all up. Would recommend their service to anyone who asks.

    Answer from pro:

    Thank you Steve for review. We know clogged drains can often be a frustrating mess and are pleased that Stan got your sink in good working order for you. Thank you for calling Vaillancourt Plumbing.

    Reply created 13 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2019

    Emergency Call On Weekend

    I had to call them on a Sunday to come out and fix a valve that had broke while I was trying to winterize the garden hose lines. The shut off valve broke and was leaking water inside the basement of our home. We had a plumber there within an hour of calling and after explaining that we needed a new valve for two different hose lines (backyard and front yard) he recommended that he just cap the line to prevent the leak and that we could then make an appointment for them to come back during the week on regular time to do the rest of the work to save us paying for the work to be done on Sunday at a higher rate. So that is exactly what we did. He capped the line to stop the leak and a day or two later two plumbers returned to replace both valves. The work was done quickly and I was impressed that they didn't try to take advantage of us and do everything on the Sunday over time rate. We were just charged for an hour for the call on the Sunday. They will be our go to plumbers now. Highly recommend.

    Answer from pro:

    We are pleased that you had a good first experience with our service. Our techs always try to put themselves in our customers shoes by doing what we think they would most appreciate. Thank you for recognizing our efforts. We look forward to serving you again whenever the need arises.

    Reply created 24 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2018

    Excellent Service

    Called them in the morning and reached Patsy at their office. She was excellent to deal with and answered all of my questions in a very pleasant and patient manner. Their plumber showed up, as scheduled, that afternoon. Like their office staff (Patsy) he was polite and professional.... great consistency of service from office to field tech. They made several repairs and left my home clean and tidy. It truly is a pleasure to deal with a company at this level of service. They looked after me with courtesy and respect in a way that made me feel very good to have contacted him. Reminded me of the service and attention I've recieved from some five star hotels that I've stayed at and never forgot. Well done Team Vaillancourt... Very Impressive!

    Answer from pro:

    Your words of praise are very much appreciated. It is our goal to present to good customers like you in the way you described. Thank you Malou. Always a pleasure.

    Reply created 22 Nov 2018
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 18 Nov 2018

    Great Service

    They consistently provide great service... from the ladies that answer the phone to excellent workmanship. They have worked for years on our rental units throughout Durham Region and we wouldn’t have anyone else.

    Answer from pro:

    Thank you kindly for your words. We are continually working on making our customers' experiences the best and appreciate your positive recognition.

    Reply created 20 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2018

    Mystery solved...Thank you Mark and Vaillancourt Plumbing.

    I had a low flush in my top floor toilet for many years, I had 3 different plumbing companies come in and try to solve it with no success. I was charged for each unsuccessful attempt. I called a forth company and it was Vaillancourt Plumbing, the office staff were very nice and sent me a plumber the same day. He figured out the problem within 20 mins and had it fixed within 2 hours and charged me less then the other companies. Mark was very kind and professional and left the work area very clean. I highly recommend Vaillancourt Plumbing.

    Answer from pro:

    We are very pleased that Mark was able to help you with this tricky situation and to demonstrate E. Vaillancourt Plumbing's competitive difference to you. Thank you for your business!

    Reply created 20 Nov 2018
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