Vaillancourt Plumbing & Drains

Rating: 5 out of 5

Vaillancourt Plumbing & Drains reviews (358)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2022

    Major leak from washer

    I called Vaillancourt plumbing as we had a overflow leak from our washer machine. They were there the next day. Their technician was very friendly, knowledgeably and efficient. He had the problem found and solved. He took the time to explain what the issue was, what he was going to do and the solution. I would highly recommend Vaillancourt plumbing and would not hesitate to call the. Again.

    Answer from pro:

    Your words of praise and high rating are much appreciated. Providing a superior customer experience is always top of mind for us. Thank you for letting us know we're hitting the mark. All the Best from Vaillancourt Plumbing & Drains

    Reply created 15 Apr 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 13 Apr 2022

    Fixed bathroom sink

    Staff super friendly and reliable, great service and quick to get appointments. Cost is very reasonable would highly recommend

    Answer from pro:

    Your thoughtful words and high rating are most appreciated! We've been here since 1955 and we'll be there for you again whenever you need us. All the Best from Vaillancourt Plumbing

    Reply created 14 Apr 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 9 Apr 2022

    Replace bathroom faucet

    Trevor arrived promptly and got right to work. He finished the removal of an old faucet with a brand new one in an hour. Very professional, my bathroom vanity was cleaned up and faucet is functioning beautifully! I would 100% recommend E. Vaillancourt plumbing and will not hesitate to call again if needed!

    Answer from pro:

    So glad to hear of your positive experience with Trevor and our service. Thank you for taking the time to leave us this review. Call us again anytime! All the Best from Vaillancourt Plumbing

    Reply created 12 Apr 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 8 Apr 2022

    water heater

    My water heater stopped working and I called a plumber but they did not return my call. Called Vaillancourt and spoke with Crystal. Crystal was very friendly and informative. Crystal told me she would check with a plumber to see when they could come to my home. Crystal kept to her word and called me back the same day. Crystal called me the day of my appt. to let me know the plumber could come earlier if I would like that. I told her it was fine as I was home all day. Trevor showed up to access the situation and let me know the cost. I gave him the ok. Trevor went to get the parts and picked up a helper and got stuck in. Trevor and his partner cleaned up all garbage. I would call Vaillancourt again if I needed a plumber.

    Answer from pro:

    With much thanks we appreciate you sharing your experience with us and for rating us so favouralby. We're proud of our team and our track record and are delighted you were pleased with Crystal and Trevor. All the Best from Vaillancourt Plumbing

    Reply created 12 Apr 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 7 Apr 2022

    Fixing and replacing sump pump

    The sump pump was not working properly, and we had to do it by hand daily.

    Answer from pro:

    Thank you kindly for your review and generous 10-star rating. Call us again anytime you're in need and we'll be there for you. All the Best from Vaillancourt Plumbing

    Reply created 8 Apr 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 2 Apr 2022

    Fix sink in kitchen and install pedestal sink in bathroom

    This was the third time we’ve used this plumbing company. They have been great. They show up on time, explain what needs to be done, the parts needed, the cost, and how long the work will take. I will definitely use them in the future.

    Answer from pro:

    We sure appreciate hearing from our repeat customers. Thank you kindly for your words and patronage. You can count on us to consistently deliver the quality of service that brought you to us the first time. All the Best from Vaillancourt Plumbing

    Reply created 4 Apr 2022
  • Review from Joe Fonte
    Rating: 5 out of 5
    Review left on 31 Mar 2022

    Emergency flood service

    Our finished basement flooded due to a crazy clog in the trap leading to the sewer. This happened after the big March rainfall. We noticed the flood just before midnight. The insurance adjustor showed up within the hour, but he said the plumbing needed to be addressed by us and before they could start their recovery work. We called E. Valliancourt Plumbing (we don't know who to call for plumbing, but we've seen their trucks on the roads in Durham) and two techs, Paul & Chris, showed up early the next morning. We had a few inches of water by then. They worked for hours in water to break through concrete (yes - concrete) and pool balls that were stuck in our trap without having to break up the floor around the drain (which would have taken longer and cost us a lot more). This got the recovery team working quickly to help minimize the damage to lots of irreplaceable family treasures. Paul & Chris did a great job and we were pleased with the quick response, quick resolution and professional service. Thanks for getting us back on track guys! We were so impressed that we asked them to come back and send a camera down the drain to make sure we weren't in for any other nasty surprises after we refinish the basement - again. Paul & Stan showed up when promised and I saw the good news myself - it's all clear. Thanks for the piece of mind guys!

    Answer from pro:

    We're so pleased to have helped you out of your nasty situation. Thank you so much for your well thought-out review and high rating of our service. We take a lot of pride in what we do and will be there for you again if ever the need arises. All the Best from Vaillancourt Plumbing

    Reply created 1 Apr 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 31 Mar 2022

    Excellent service . I would highly recommend!

    I would highly recommend this company as they provided very prompt ,efficient thorough service when I I had an emergency issue that required immediate attention. I originally had one person come and confirm they would be back the next day but did not follow up or advise they could not make it to take care of the issue and they stepped up and did it and explained very thoroughly the problem which was a complete contrast to what we were advised and a major difference in price. I truly appreciate your honesty and follow up to ensure everything was to my satisfaction.

    Answer from pro:

    With much thanks we appreciate your confidence, the time taken to write us this review and your high rating of our service. We've been at this a long time and putting ourselves in our customer's shoes is important to us so that we may continue to deliver consistent and honest work. All the Best from Vaillancourt Plumbing

    Reply created 1 Apr 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2022

    Bathroom Renovation

    Recently needed some work done around my tub, including removing all the old tile and drywall, and installing new fixtures. Vaillancourt was very pleasant to deal with while setting up the appointment, the work was done in a timely manner and everything was left very tidy. I especially appreciated that Mark and his helper were very helpful in answering my questions and helping me to determine the best way to go with this project. Will definitely hire them again, should the need arise.

    Answer from pro:

    Your thoughts are much appreciated. Thank you for your shout-out to Mark and his helper, Alex, and for your high praise of our service. Just a call away! All the Best from Vaillancourt Plumbing

    Reply created 31 Mar 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 25 Mar 2022

    Leaky toilet

    I didn’t know who to call. I saw ads for E. Vaillancourt plumbing and thought I would give them a try. I’m glad I did. Chris came in and found the problem with the toilet and fixed it within 30 minutes. The job was cleaned up - nothing for me to do. Chris was professional, friendly and courteous. I will definitely be using them for any future issues.

    Answer from pro:

    We're glad you found us and you we're pleased with Chris and our service. Thank you very much for leaving us this review and rating us so highly. All the Best from E. Vaillancourt Plumbing

    Reply created 28 Mar 2022
Get in touch