Birnie Thos R & Sons Ltd reviews (87)

My toilet and bathtub were plugged due to my renovation project, so I called Birnie Thos R & Son, they showed up within 2 hours, which is very good. they managed to make the water drain through, however it is very slow. Plumber suggested to use camera to confirm the reason of slow drainage, it is very expensive but I thought they already on site should be a good idea to find out. They found out cause and agreed to leave a CD for me to review. However the next day the office informed me that machine did not work properly so did not record the video, they need to come in again to rearrange the video part. I work during the regular week, so I have to ask half day off to arrange him to come in. I guess their computer is not working properly again, so they have to call the office to arrange another computer to be dropped off. It end up an half day work. The technican has a good attitude, however not familar with new technology plus very expensive bill, for the work of making water running through and locate the problem area cost over $1000, without really fixing the real problem. I have to call another company to dig out and remove the plug debris. I do not recommend this company.

I called and was greeted by a friendly and professional rep. I was given an appointment for the next day. Worker was pleasant and very efficient in his work. Problem solved in no time.

We had a guy in because of blocked draines but found that it was more a problem with the pipes in the house..he was very good to explaine to us what was needed to be done and and did a very good job. We will definately call again if anyone is needed.

Even for a small job these guys were great! Very professional and quick! I will definitely be recommending these guys to anyone that has a plumbing need. Thanks for everything!

The service man was very respectful and kind. He did the repair in under 90 minutes. The serviceman arrived on time. I really liked that they wore shoe covers. That is a customer care feature that really stood out in my mind.

We noticed water and sewage coming up the laundry room drain so we called them and they came within a day to fix the problem. Very hospitibal men and humourous too. I would call them again if I had a problem.

Water was coming out of our basement shower. Birnie & Sons staff came within short time after call and performed video inspection. Located the blockage and removed tree roots in efficient manner. Problem solved and fixed in a short time.

The plumber arrived on time. He snaked out the toilet and cleaned up any mess that he had made. The cost was reasonable, and he was polite and able to describe what he had done and any forthcoming issues.

We have an old house and radiated heat, we had a leaky pipe to the radiator, we called these guys and they came within an hour and 1/2. they let us know that they could not fix this as it is a mechanical issue not a plumbing issue, but Robert took the time to locate someone who could fix this for us. No charge at all. I will use these guys when ever we have a plumbing issue. Thank you for all your help.

Our toilet started leaking and after I replaced the seal and it still leaked I realized I need the pros. I called @ 1:30 pm, door knock by 3:30 pm and problem solved (plugged pipe) fixed by 5:30. Mike was quick, knowledgeable and friendly!