Victorious Carpet Installation & Repair Services

Rating: 5 out of 5

Victorious Carpet Installation & Repair Services reviews (1077)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2013

    Installation of Carpet for a Church

    Our 16th Anniversary was fast approaching, 10th November. At the 11th hour, we decided to change the entire carpeting in the church. This meant that we needed to have someone come in and complete the job within 1 week. From the initial date of contact to the completion of the job was seven days. Mark and his team were very professional. They showed up when they said they would. They removed the old carpet, and installed the new. The job was professionally done, looked very neat and on was on budget. We were very impressed with his work. We have had suggestions that we paid too much for this job. But knowing the service that we received, the quality of the carpet, the honesty of Mark and his team, we paid the right amount. Undoubtedly, we would recommend Mark and his company to any and everyone requiring Carpet Installation Services.

    Answer from pro:

    Dear Roslyn, thank you very much for your time and review. Your job has been done with the proper and latest techniques such as with non-toxic, non-flammable and odourless adhesives. The transitions that you earlier where wrong, damages and a big tripping hazard. They also had sharp corners which could have caused serious cuts. Doing thing right comes with a price. And thank you that you had faith on us that we would do it right. It was and great pleasure dealing with you and with Pastor Austen. I was delighted when Pastor Austen had invited me to his home. I promised him to see you guys whenever I am close by to the church. God bless you all and wish you all a merry Christmas!

    Reply created 9 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2013

    Basement carpet

    We were extremely pleased and would highly recommend them to our friends. Mark makes it easy by bringing the samples to our house and talked us through options without putting any sales pressure. The quote we received was thorough and Mark ensured we understood what was and was not included. The installer was professional and did an excellent job. Mark came to personally inspect and encouraged us to do the same to ensure we were completely satisfied. We will definitely use them for future projects.

    Answer from pro:

    Hi Tara, It was a great pleasure dealing with you. Thank you very much for taking your time and sharing your experiences with Victorious Flooring.

    Reply created 9 Dec 2013
  • Review from HOWARD
    Rating: 5 out of 5
    Review left on 22 Nov 2013

    BEDROOMS/RUNNER

    We recently purchased and renovated a 23 year old house. Our "regular" carpet guy let us down badly and never bothered returning with a quote so we turned to Homestars. Initially we were impressed by the reviews for Victorious. Mark came over to quote and was so decent. honest and most of all meticulous with his quotation. He explained absolutely everything: the way they work, potential issues, ways to save if carpets were cut a certain way. He was respectful of our budget. Never pushed or tried to upsell us on anything. He gave us a detailed quote. We put in a deposit and the team arrived, on time and as scheduled. I cannot over emphasize what a great job they did. 2 x basement rooms and runners on the stairs (tricky job) from the basement all the way to the top level. The work was beautifully done, super clean, top workmanship and just lovely, friendly and courteous people. You may find these reviews hard to believe but there is a reason this company is so highly regarded. Mark and his team are a joy to work with and I cannot recommend them more highly. To say that my wife and I are delighted with Victorious is an understatement. Sincerely, HOWARD AND TERRI BINDER - THORNHILL, ON

    Answer from pro:

    Mr. Binder, Thank you for your business. I am so happy that you are completely satisfied with our service. I know how busy you are, therefore your review means a lot to us. Best Regards, Mark www.VictoriousFlooring.com

    Reply created 9 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2013

    Stairs/runner

    Great service by Mark and his team. They were able to match carpet we'd purchased years back, came on time and completed the job to our satisfaction. We have uneven stairs so they were able to make a difficult project seem easy.

    Answer from pro:

    Thank you very much for sparing your time to write us an review. We very much appreciate your business. Please feel free to contact us at anytime.

    Reply created 9 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2013

    Basement carpet

    We called several top rated companies based on HomeStars reviews, and Victorious Carpet was our final choice. They are #1 for a good reason. Mark was prompt when he came for an estimate, helped with the carpet selection, provided expert advice, had very good pricing and accommodated our Saturday installation request. The installers came on time and by 4pm it was all done - very detailed, professional and spotless installation work. Mark also showed up during the installation day, just to check if all was going well. He was also readily available to answer our phone calls. To compare, one of their highly rated competitors cancelled on us 30min before the appointment time for the estimate & measuring (I was late to work waiting for him). He promised to call back next week but never called. We highly recommend Mark and Victorious Carpet for your next project: 10+ rating.

    Answer from pro:

    Thank you very much for sparing your time to write this review. Looking forward for your possible carpet replacement projects and referrals! Best Regards,

    Reply created 9 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2013

    basement carpet replacement

    After our basement was flooded in July and most of the carpet was ruined we researched the best carpet installers in the Toronto area. and chose Victorious from the many excellent reviews. Mark was very prompt in coming to see us and gave excellent advice on the type of carpet and underlay for the basement and stairs. We were also pleased with the price quoted. We waited a couple of weeks for the appointment as they were very busy at the time. The technician,Vittorio, arrived promptly at 8.30 and began the work..I was surprised that he was alone but soon realised he was an expert and very efficient....he completed the job by early afternoon and we are extremely pleased with the result, the carpet and underlay are perfect, I would highly recommend Victorious to everyone and will use them again in the future. Mark followed up the same day and we told him we were very pleased.

    Answer from pro:

    Dear Lee and Dear Ben, It was a great pleasure meeting you and your family. We wish you a happy, healthy and wealthy life with your loved ones in your beautiful home. Best Regards,

    Reply created 11 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2013

    Carpet stretching

    The carpet looked like a rough sea with multiple waves. Mark came, gave his opinion and his technician fixed the proble. We now have a carpet that looks like new. Mark is very professional arriving for appointments on time giving clear and sxcellent advice, and then following up. I recommend this team for any carpeting issues.

    Answer from pro:

    Dear Dr. Fitchett, Thank you very much for your review and business. We are looking forward for your future projects and referrals. Best Regards,

    Reply created 11 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2013

    Replaced carpet in basement

    Victorious Flooring is a very professional company. Mark responds very promptly to any communication (be it email, phone call or text), was always on time and called to let us know when he was on his way to appointments. The quote process was very thorough and Mark was excellent at communicating all aspects that we needed to know and gave good advice when it came to choosing the carpet. The installation was great - Al was on time, friendly and did a good job. Mark followed up soon after Al left to ensure that we were happy and then followed up with a thank you email. I wouldn't hesitate to use Victorius Flooring again and to recommend them to all.

    Answer from pro:

    Hello Wedny, Thank you for your time to write this review and for your business. It was a great pleasure doing business with you.

    Reply created 11 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2013

    repair bulging carpet that was not properly installed

    Mark is highly professional, came exactly when he said he would. The technician was fantastic, pleasant and very knowledgable. He did a beautiful job stretching and cutting, the carpet now looks perfect. These guys are very good!

    Answer from pro:

    Hi Don, Thank you for sparing your time. Your reviews are much appreciated since they help to homeowners or businesses to make right a decision by hiring us. Our priority is always to ensure our clients satisfaction. Best Regards,

    Reply created 11 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2013

    carpeting in bedroom, office and stairway landing

    This is a very professional company. We were very impressed from the beginning. Mark answered our request for a quote quickly. He came promptly, on time, and even called to let us know that he was close to arriving. The quote process was thorough and quick. Mark helped us pick a carpet and underpad that best suited our needs. We did a some prep work ourselves--removed the trim, moved the furniture and removed the doors. The installation was fast, and the installer did a great job. Al was on time, tidy and did a perfect job. We are very happy with the carpet, it looks great. A few hours after the carpet was installed, Mark called me to ensure that we were happy with the job and if had any questions. That night, he followed up with a thank you email.

    Answer from pro:

    Hello Vanessa, Your business is highly appreciated. Thank you for taking the time to write this review. Good luck with the open house

    Reply created 11 Nov 2013
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