Easy Moving Toronto

Rating: 4.3 out of 5

Easy Moving Toronto reviews (239)

  • Review from Anant Kaur Saini
    Rating: 0 out of 5
    Review left on 29 Jun 2022

    ABSOLUTE HORROR SHOW

    Hiring Trans Moving for my Toronto - NYC relocation was a nightmare from which I am still trying to recover. On top of holding my possessions hostage and extorting me to pay $1,000+ more than agreed upon, I was genuinely afraid for my bodily wellbeing, as the movers came late at night and were making inappropriate comments as well as asking inappropriate questions that made me feel extremely unsafe. I filed a complaint with the Ministry of Consumer Services but they are backlogged so I likely won't see any of my money returned for at least several more months but below is the text of the complaint letter to give further detail on my horrible experience: Dear Yuri [last name ommitted], As indicated in my November 28, 2022 email, the workers that performed the pickup on my moving service in Toronto conducted themselves in a manner that was [ommitted in accordance with review guidelines]. As you are further aware, your workers arrived late on both the pickup and dropoff, and you charged me $1000USD more than the contractually agreed upon "flat rate" of $3000USD. I informed you on November 29, 2022, via telephone that I contacted the Ministry of Government and Consumer Services and they advised that this constitutes a violation of the Consumer Protection Act. I am requesting that Trans Moving Toronto issue an immediate refund of the total $4000USD paid in light of these rights violations. Please respond by end of day this Friday, February 11, 2022 with the full amount sent via e-transfer to this email address. If you fail to take this opportunity to resolve this matter I will be forced to proceed with the complaints process through the Ministry.

    Answer from pro:

    Good afternoon, dear customer. We apologize for inconveniencing you and scaring you. We didn't mean to scare you in any way. The extra $1000.00 did not come from the head—the least you sent to conclude the contract and the actual list differed by two times. No moving company will work for free, just as you will not just send money to someone. You have received a detailed invoice with a complete list of additional items and their cost by the contract terms. Please, there is no need to slander, as this is provable. Things have been delivered to you. What $ 4000 can we talk about? We are sorry that you did not like our service. Sincerely, the Trans Moving team

    Reply created 29 Jul 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2022

    We used the company's services twice. Both times we were satisfied.

    For the first time, there was a move from one apartment to another in Toronto - a small truck was ordered. They called in the morning at 10.00 and after 2 hours everything was already transported. Two movers quickly and carefully loaded the boxes into the car, lowered them themselves and then lifted them up. Delivered at the agreed time. The second time I had to transport a lot of fragile things, we were very worried that nothing would break. But everything went well!
  • Review from Israel Adud
    Rating: 0 out of 5
    Review left on 1 Apr 2022

    Horrible moving job from Toronto to Florida

    Bad bad experience with this company! Horrible communication. Horrible service. It’s just sucks that companies like trans moving aka easy moving Still operating. I hired them to do a moving job from Toronto to Florida(Bedroom and Dinning room). All they cared about is taking a deposit before giving you further details. They didn’t arrive on time as promised. Check this out…. They sent a truck with 1 driver no helper!!!!! Minimal tools. We had to help the driver(in his late 60) off load the truck and bring it to our condo. we paid them over $3000 for delivery, full setup and removal of packing.sadly it didn’t happen. The only thing they did was driving the furniture from Toronto to Florida. We had to help the one driver to bring the furniture up. They didn’t setup a single item due to luck of experience and minimal tools. They didn’t unpack the furniture, they didn’t remove the packing. They took ZERO ACCOUNTABILITY!! We had to do it all by ourself. Shame on them!! Never again. It’s sucks that I have to write a bad review on a company. But this is a true story that I had to share. Don’t hire this company!!!

    Answer from pro:

    Hello Izzy. We are very sorry that you have had a negative experience, but I would like to clarify a number of points. Yes, we took a deposit in order to book our truck to move your belongings to Florida. We were delayed for a few minutes, which we warned about in advance by phone. There was indeed one driver in the truck, but a helper was sent to help him. The driver started unloading light things while the helper was on the road, but you decided to help him. As a result, all the things were unloaded in 30 minutes, and the helper, which was 5 minutes away from you, turned around, since all the things had already been unloaded. As for the price: at the stage of concluding the contract, we gave you a 10% discount! All the necessary tools for disassembly/installation were available, but your furniture required a non-standard approach to assembly, as it had a lot of mechanisms that only a specially trained person could correctly expose. We offered you to send these specialists at the expense of our company, to which you refused and demanded a refund of $500.00USD. Let me remind you that we have provided you with a discount of $330.00USD. In any case, we apologize for the fact that you did not like the experience of moving with our company and thank you for your feedback. Your feedback helps us get better!

    Reply created 4 Apr 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2021

    Local moving in Toronto

    Yuri and his team of movers quickly got in touch and helped organize the movers literally the night before. The movers also tried, wore them carefully and never rested for 3 hours of focused work. The price is not low, but also not high, moderate. I recommend it to those who want to get a really professional service, for reasonable money.
  • Review from Mark Ameria
    Rating: 5 out of 5
    Review left on 8 Nov 2021

    Moving from Toronto to Saskatoon

    Moved with Trans moving from Toronto to Saskatoon in mid-October. We were generally satisfied with the move. The guys were friendly and polite. We asked a lot of questions, as moving is a very important step for us, and the guys answered everything. Many thanks to Yuri and his team for a high-quality and inexpensive move.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2021

    These guys really know how to make things easy.

    These guys really know how to make things easy. The team cooperated during this process and acted friendly towards each other, which created an overall great atmosphere throughout - nothing can be better than having professional people around doing hard work for me.
  • Review from Lizz Bridgewater
    Rating: 0 out of 5
    Review left on 3 Oct 2021

    If I could give negative stars I would

    If I could give negative stars I would. I hired them for a long-distance move and they were terrible. - They operate under several names - check into the email addresses and phone numbers. - They were 2 weeks late and kept telling me that they were on the way. The driver who showed up told me he had left Toronto 3 days earlier after a last-minute call. - They added charges to the invoice and wouldn't begin unloading even though it was wrong - They tried to charge the wrong sales tax - They stopped moving 1/2 through and demanded I write a note to not complain about them. - They said they have insurance for damaged goods and they have damaged several items. They won't call or email me back. Awful Awful Awful
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 21 Sep 2021

    Do not use Trans Moving at any cost and i mean it at any cost

    Most non-reliable, non professional , arrogant people If you want to increase your blood pressure ,anxiety and want to have heart attack then by all means hire this company. Their GM Yuri can even block your phone number once they receive your money and your stuff. Never on time weather to pick up in Toronto (6 Hrs. late with no communication) or deliver in New York. We were promised 3-4 days to receive our stuff in New York and received after 17 days and that too in all damaged and broken condition and some items even not delivered (delivered to wrong address) They don’t even honor insurance claim for damages. Few Photos attached for everyone to see before hiring this movers. As of today no response for following from Mr. Yuri of Trans Moving Toronto " Pending issues with the above referred contract are listed as under. 1. Resolution for broken and damaged 55 inch Samsung make TV which was communicated right away after delivery in New York with photos (photos attached again and invoice for the TV purchase price) 2. Trans Moving movers in New York came alone to deliver and he asked us to help and my son had to help him to move all the furniture from truck to apartment Bedroom set has not been assembled by Trans moving Toronto movers which is there in contract that it is Trans Moving movers responsibility to dismantle and reassemble the bed room set Trans Moving Toronto needs to reimburse at least $200 US Dollars for not doing the reassemble service and for us and to help move everything from truck to apartment immediately 3. Reasonable Steam cleaning charges to clean all couches for stains and scuffs due to improper wrapping and handling our furniture $125 US Dollars for hiring professional cleaners Not to mention that even delivery of our stuff was executed after 2 weeks instead of 3-4 days as per contract which incurred hotel stay in New York for two weeks ($150 US Dollars per day) I think I am trying to be reasonable considering the fact the kind of hard time and tension Trans moving(Easy Moving) gave us during the entire moving process to New York " Still waiting reply from Mr. Yuri of Trans Moving Toronto.

    Answer from pro:

    Hello, dear Ketan. We are very sorry that it was not your fault that there was a delay in the delivery of your cargo. On behalf of the company, I apologize for you. We really couldn't deliver your cargo on time. However, all our contacts: telephone, electronic mail, fax-are available at any time of our company's work.(8:00AM - 8:00PM) We can't afford not to be in touch. As for the insurance coverage for the TV. We delivered the things and you had time to check everything and make sure of the integrity of the things. You unwrapped your boxes and packed things in the presence of our employees, and made sure that things (including the TV) are in order. A few days later, you wrote that your TV was broken. Unfortunately, we can't know what you did with your things during these two days. Moreover, the fact that you looked at your things in the presence of our employee and did not see any defects on the day of moving does not give us grounds for insurance payments. Nevertheless, I once again apologize for the delay with your things.

    Reply created 23 Sep 2021
  • Review from Zane Marshall
    Rating: 5 out of 5
    Review left on 31 May 2021

    Professional moving service

    The crew was a pleasure to work with from start to finish. They moved all our furniture and other stuff very carefully, Not one thing was damaged or even scratched. My furniture is very expensive and these guys took extremely good care of it. I am very glad I used this moving service, the price was very reasonable as well... Will definitely use them again!

    Answer from pro:

    Hello Zane. Thanks!

    Reply created 23 Sep 2021
  • Review from Michael Bullard
    Rating: 5 out of 5
    Review left on 13 May 2021

    Intercity Move - 2BHK

    Everyone from Trans Moving Toronto was beyond accommodating, they worked together like a well-oiled machine. They accepted all my last-minute requests without any complaints. I can't say enough good things about the crew who helped me move. Trans Moving Toronto was absolutely a great value and I would recommend them to anyone moving!

    Answer from pro:

    Hello Michael. Thank you!

    Reply created 14 May 2021
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