Tip Top Trough

Rating: 5 out of 5

Tip Top Trough reviews (711)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2021

    Very professional!

    The workmen arrived on time, were very respectful of my property and, most importantly, did their work efficiently and professionally. They ensured that the grounds were left as they found them. Very pleased with TipTop!

    Answer from pro:

    This kind of review is what it is all about! Thank you so much for your business and supportive words. TTT continues to strive for the best service out there and we are succeeding with the most wonderful clients! All the very best, the TTT team

    Reply created 5 Aug 2021
  • Review from Victoria
    Rating: 5 out of 5
    Review left on 28 Jul 2021

    Eavestrough installation

    Very professional and they completed the work in one day. They answered all my questions and made some good recommendations. They cleaned up after they finished the work. Very satisfied with the work done. Thank you!

    Answer from pro:

    Dear Victoria, Appreciate your support ad kind words - It was a pleasure working with you! Thank you for your business and we look forward to seeing you again.

    Reply created 5 Aug 2021
  • Review from Customer of Tip Top Trough
    Rating: 5 out of 5
    Review left on 27 Jul 2021

    Best Eavestrough company

    Very honest, dependable, neat, extremely meticulous. The estimator was great but Vargas and his brother are truly a dream team! They did a beautiful job and take pride in their work. Would use them on my next project— really recommend them!!!

    Answer from pro:

    This means the world to us! Vargas is a true leader and excellent worker of TTT's, we are proud to have him and his brother! Thank you for the wonderful review and support of small businesses, we are happy to help anytime!

    Reply created 5 Aug 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 27 Jul 2021

    Inspect and clean eavestroughs

    We noticed that one end of a gutter would overflow during an average rainfall. Had Tip Top come out to the house to inspect the gutter and they found it was blocked and, unlike the rest of our eavestrough, there was no leave guard. The team removed the blockage and will be back to install a cover over the top eavestrough. Very professional job.

    Answer from pro:

    Thank you Mike! We were happy to resolve the issue and look forward to helping in the future with any need. Was a pleasure to work with you, TTT

    Reply created 5 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2021

    Repair garage eavestrough and downspout

    A tree had been struck by lightning and a big fallen branch bent the garage eavestrough away from the roof. Tip Top Troughs straightened the existing metal eavestrough, reattached it at the proper angle, put the screening back in place, and replaced the old downspout (which had been damaged a few years ago). They tested everything for leaks and for proper drainage, and cleaned up and removed all the debris. The staff were prompt and courteous.

    Answer from pro:

    Thank you so much for your lovely words and description. It is very upsetting for a homeowner when something like this happens but we are so glad to be the solution. TTT is always there when you need us!

    Reply created 5 Aug 2021
  • Review from Tracy
    Rating: 5 out of 5
    Review left on 25 Jul 2021

    Eavestrough Leak Seal Service

    Tip Top Trough's team, from their administrative staff to their onsite crew, were amazing to deal with! They performed leak seal service on three separate areas of my eavestrough and did a wonderful job! I wouldn't hesitate to use them again and highly recommend them!

    Answer from pro:

    Your recommendation is the best compliment we could ask for! A complete pleasure working with you Tracy. Thank you for your trust and business! The TTT team

    Reply created 5 Aug 2021
  • Review from Ryan D'Mello
    Rating: 5 out of 5
    Review left on 22 Jul 2021

    Eavestrough cleaning

    Overall a pleasant experience to work with TTT. From contacting them on Homestars, to scheduling around the recent rain storms we've been having, and to the actual job itself - the TTT team was courteous and timely. The cleaning crew also provided me with a report indicating which parts of my eaves might need angle adjustment; and since I live in a townhouse, they also highlighted the risk of debris coming off of the neighbours roofs. All of the gunk they removed from the eaves and downspouts went into a yard waste bag, that they left at edge of my lawn for garbage day pick up.

    Answer from pro:

    Thank you for the heartfelt review. These are such important notes for any townhouse owner and we are pleased you were happy with the service - Looking forward to future cooperation! TTT

    Reply created 5 Aug 2021
  • Review from Frank T
    Rating: 5 out of 5
    Review left on 16 Jul 2021

    Replacement of gutters and downspouts

    Our old gutter drainage system had a lot of problems. There was water dripping in one corner where two gutters met and the pipe directing water from the balcony to the downspout was clogged. We went to Homestars and found TTT. They responded promptly to our online request and advised us to replace our gutters and downspouts, which we are so glad that we did. Their crew came on June 1st to do the job. It was one day before that we found out our house had a gypsy moth outbreak. We were so worried the job would not be done perfectly, when there were so many caterpillars hanging, flying and crawling around. To our surprise, their crew was very professional. The job was nicely done. With the new system, they repositioned all the downspouts and added one to the side of our house in the front to make water flow better. After the job was completed, they showed us around, explained things clearly to us and cleaned up all debris before they left. We were very satisfied with their work and much appreciated the follow up phone call from Shantal to make sure everything was fine with us. Thank you so much, Shantal and Amanda. Our new gutter drainage system now works perfectly well. We will highly recommend TTT to our friends and family and will definitely hire them again for any future needs.

    Answer from pro:

    Dear Frank! Thank you so much for your kind words. We are happy to serve wonderful clients as yourself and wish you all the very best. From all of us here at TTT

    Reply created 5 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2021

    Our eaves are installed and working great

    Editing a prior review that expressed frustration over communication issues with the company…this review now reflects additional work conducted by Tip Top Trough on our house this summer. We hired Tip Top Trough to replace our eaves system in 2012 - the work was great. We did have communication issues with them when we required fixes in 2017, and had the work done by another company. We needed to have part of the eaves system replaced entirely this summer. While we did have some frustration over the length of time for response, they did get back to us and did a great job at prioritizing our work, advise the best course of action, and replace the section quickly.

    Answer from pro:

    Thank you Alison for allowing us the opportunity to make this situation right. As we told your husband, the 2017 email was sent to an email address from 2012 that is no longer in use. Had you called the office we would have responded right away. When you contacted us again this year, at the same email address we were able to intercept it, but because the address is obsolete it took us a day or so to get back to you. In future, feel free to contact us by phone if we do not respond as quickly as you would like. Regarding the work that we came out to do this year - this was in grave need as the squirrels had completely chewed through your rafter tails causing the work that we did in 2012 to fall down. It worked out when you were able to coordinate pest control the same day we did the carpentry, eavestroughs, soffit and fascia reconstruction.

    Reply created 11 Aug 2021
  • Review from Jeremy
    Rating: 5 out of 5
    Review left on 28 Jun 2021

    Eavestrough Cleaning

    TTT was fantastic to work with. Three main points: (1) The team (from office to field personnel) were exceedingly professional and polite. A real pleasure to work with. (2) Substantively, the field team was incredibly efficient and thorough. I was impressed as well that they took the time to go around back and look at the downspouts even on the garage! (3) I was also pleased with the communication overall. From getting the initial estimate to me through to booking the appointment was a real breeze, and also surprisingly quick. I thought I would be waiting for a month or more but the time between making first contact to completion of the service was less than two weeks. Overall I would definitely recommend TTT (and will be giving them a call for the next cleaning!).

    Answer from pro:

    Dear Jeremy, what a lovely review, thank you. We appreciate your business and look forward to servicing you once again when needed. Thank you for being a TTT customer!

    Reply created 5 Aug 2021