New Century Maids

Rating: 4.7 out of 5

New Century Maids reviews (698)

  • Review from Customer of New Century Maids
    Rating: 5 out of 5
    Review left on 28 Mar 2017

    Spring cleaning

    I just had my house cleaned recently by this company. The ladies that came were on time, super friendly and very understanding of everything that i needed to get done. I will definitely be seeing up more cleanings with them !!

    Answer from pro:

    So happy that the cleaning went well and we look forward to doing business with you in the future.

    Reply created 30 Mar 2017
  • Review from geetha srivatsan
    Rating: 0 out of 5
    Review left on 22 Mar 2017

    Very bad cleaning

    After seeing the review I booked them for staging cleaning which was a big mistake as 2 people came at 12.30 and stayed till 6.30 keep on extending the time saying they need more and I have more time when actual time to finish was 4.30 pm . Once they said done when we checked so many things were still dirty for example when I opened dishwasher it was all dirty and on asking cleaner said it was not part . I told them clearly all appliances inside as well . Paint markings were on the floor which was not even mopped . Speakers were dirty in the bedroom , closets outside was not even cleaned. I had to call the cleaner next day Mitchell who was much better but she had time constraint so even she could not finish the cleaning and we ended up cleaning the house because of which we lost 1 day completely for staging and photo shoot.contacted the company with calls and emails as usual they say they did a good job . I sent them the photographs as well as proof. Will never go back to them and also wanted to warn new customers to be careful and not to go with them . They are not professional. Response to your company - I did not get any email first of all with the list. Today I got an email and call to pay 30$ extra remaining balance and after back and forth person called again to waive off 30$ Definetely not happy with your service and i will complain this photos to BBB for dissatisfaction and all my losses because of the worst job due to which staging /open house everything got pushed and i had to sell my house for less . General public - PLEASE DO NOT CALL THEM FOR DETAILED CLEANING FOR STAGING /MOVE IN /MOVE OUT THEY WILL NOT DO A GOOD JOB BUT WILL KEEP SAYING THEY HAVE DONE A GREAT JOB WHICH I CAN SHOW WITH PHOTOS.

    Answer from pro:

    Dear Geetha, We are sorry to hear that you are not happy with your cleaning. In your original estimate that was sent out via email it clearly states what is included in the cleaning which is reiterated in your written confirmation. Extras such as interior of dishwasher, fridge or oven have to be requested. You requested fridge and oven cleaning. You were given an estimate all depending on the condition of a home. The estimates are based on average condition. You say that one of your concerns was the paint on the floor – the crew did clean as much as they could – they do not use any kind of abrasives and did not want to scratch your floors. The same thing with the closet doors that you mention – they were pretty grimy and crew did their very best without damaging anything. The crew spent their entire shift at your home and another priority cleaning was scheduled for the next morning to address the fine details which the crew did not have time for . You indicated that this was a job well done. We wish you all the best.

    Reply created 29 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2017

    Home cleaning

    I have used New Century Maid service in 2 of my recent homes. Tey are pleasant and cheerful and do a thorough job of cleaning up after me. Than you

    Answer from pro:

    Thank you for the wonderful feedback - cleaning crew will love to hear that their hard work is appreciated.

    Reply created 16 Mar 2017
  • Review from Customer of New Century Maids
    Rating: 5 out of 5
    Review left on 13 Mar 2017

    Cleaning

    We have been using new century for quite a few months now and have been happy with their service. We would recommend them to friends looking for a cleaning service.

    Answer from pro:

    Happy to hear that your cleanings are going well and thank you for your feedback. All the Best

    Reply created 14 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2017

    Deep clean

    New Century provided me with a quote almost immediately after I contacted them. They came when they said they did a wonderful job cleaning my house. They were professional and friendly.

    Answer from pro:

    Thank you Andrea for your feedback - we are always happy to hear when a customer loves their home cleaning. We look forward to cleaning your home in the future. All the Best

    Reply created 9 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2017

    Great House Cleaning

    I started getting weekly service in December and it has been great. Very thorough and professional cleaning and willing to do extra tasks as required like a load of laundry or changing beds. Would highly recommend.

    Answer from pro:

    Much appreciated - your feedback always helps us improve in all areas of your home cleaning and we are always here to answer all your questions.

    Reply created 8 Mar 2017
  • Review from Customer of New Century Maids
    Rating: 1 out of 5
    Review left on 24 Feb 2017

    HOME CLEANING

    Absolutely terrible service and after several "second chances", finally fired them today. Their service started out well enough (and I had recommended them to friends!) but the quality has deteriorated sharply over the last few months. It was clear the staff were not taking the time we were paying them for. Bathroom floors were untouched, soap scum was building on the shower walls, dust bunnies were everywhere, sinks were missed... you get the point. Final straw was when they damaged one of our faucets. We sent photos of the damage as requested and they quickly denied it could possibly be due to their staff. They even suggested we hire a plumber to provide a professional assessment of what could have caused the damage. I could not make this up. What an incredible response. Who treats their clients this way? We had been with them for a year and half so the response was truly surprising. Please avoid these guys. Interestingly New Century Maids seems to create a new FB page once the previous one gets a bad review. Incredibly poor service.

    Answer from pro:

    Hi Lynda, we would like to Thank you for giving us the opportunity to service your home for the past 3 years during which time you did not have any complaints and indicated that you were " overall happy" and the "ladies are really friendly". Your one complaint occurred in December 2016 . You indicated that the cleaning was not up to the usual standard and as requested we discounted the cleaning and changed your crew. We contacted you by phone and email for feedback on February 9 , the day of your last cleaning. You did not respond. Then two weeks later you indicated that the two pieces of your hand held shower spray came apart. We offered a solution, although it was over two weeks since the last cleaning at which you indicated that you were present. You refused this offer and asked to cancel services. We try our best to assure that all of our customers are satisfied with their cleaning and are sorry to see you go.

    Reply created 28 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2017

    Home cleaning

    New Century Maids has been an excellent cleaning service to date. We have been fortunate to have Maria on a bi-weekly basis over the past few months. She arrives on time, is professional , friendly and very thorough. Her efficiency means that as a family we have only minor clean-ups to attend to on a daily basis and are therefore able to focus on family time. I would highly recommend their services!

    Answer from pro:

    So nice hear that maria is doing such a great job cleaning your home. All of our crews are great at what they do!

    Reply created 8 Mar 2017
  • Review from Customer of New Century Maids
    Rating: 4 out of 5
    Review left on 13 Dec 2016

    Cleaning Service

    Professional, thorough and pleasant. Those are the words that jump to mind. they are also very accommodating regarding scheduling the service. With caring for 2 disabled adults in my house, and doctor's appointments and whatnot, it is difficult to find a cleaning service that will work around it all. But with New Century Maids we found it.

    Answer from pro:

    We Thank you for your feedback and are very happy that we can help whenever we can - we care about our customers and understand that things come up that we need to work around. Wishing you a great Holiday Season

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2016

    Amazing cleaning service!

    We're very happy with New Century Maids' service! The cleaners are professional and very good at their jobs. I've never seen our house sparkle like it did after they did their initial clean, and our follow-up bi-weekly cleans are amazing as well! Really really happy, thanks so much!

    Answer from pro:

    Superb news - so happy to hear how much you are now enjoying a fantastic clean home. Maria & Ula will be very pleased to hear this feedback. Thanks

    Reply created 8 Dec 2016
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