New Century Maids reviews (698)

My Dear Mina, I am sorry to hear that you were not satisfied with your cleaning. If you have a good look at our website it states that all appliances outside are cleaned and only the microwave oven is cleaned in and out, please read carefully. We were also not informed by you that you had construction on going at your home, we do not do any type of cleanings until all work has been finished in the home, the ladies had to work around the contractors that were in the home doing their own jobs and walking all over their cleaned floors. When the crew left after the cleaning we do not know what went on with the contractors still at the site, the dust and dirt must have been transferred to all rooms, we always let our customers know that after any renovations that have been done in a home there will always be dust left over and they should have another cleaning after the dust settles. To do a proper job on bathrooms it takes at least an hour all depending on the condition the bathrooms are in, the same goes for cleaning inside a fridge and oven at least an hour for each appliance if the job is to be done properly. And you are wrong Mina that we do not care about our customers, we care a great deal, we had sent a crew member to re-do the cleaning at no cost to you, we follow up with each person. All of our crew members are professionally trained and have experience in the field, otherwise we would not hire someone we felt could not do the job to the best of their abilities.

Dear Shannon, I am very happy to hear that you are now enjoying a clean, fresh home with peace of mind to begin living in your new home, always glad to hear that a customer of ours will have a sparkling and stress free living environment, we look forward to doing business with you in the near future.

We do a deep initial cleaning which is a more detailed cleaning than a regular clean when fist coming to a new home, it is always urged that a customer take advantage of this deep cleaning, as you did not want to have a deep cleaning only a regular cleaning and did not want to pay more, we had told you that the crew shall do the best that they can as they do not know what condition your home would be in. When they did arrive, they did not have a priority list of what you consider more important to clean in the time frame allotted to the crew,there were 6 cats in the home which is much more cleaning due to all the cat hair. We had tried to reach you for a week after the cleaning to get feedback from you and offered to do a re-do cleaning which you had declined.

My Dear Simone it is wonderful to hear how delighted you were with your cleaning experience with new Century Maids, we always aim to keep the highest standards in the business. Looking forward to doing business with you in the near future. All the best.

Michelle, great to hear that you were happy with the extra touches that our crew did at your home, we care about all of our customers and try to make them feel comfortable with our crews that come into your homes. Our crews enjoy what they do and it shows in their work. Thank You.

It is very nice to hear that you are very happy with the cleaning that was done for you, I am glad that you had given us a chance to show you that each and every one of our customers is special and deserves to come home to a sparkling, clean home. Thank you for your recommendation and look forward to doing business with you in the future.

Thank you Machelle we are very glad to have been of service to you. Attention to detail is very important, we strive to do the very best for all our customers, many Thanks for recommending our company.

I would like to Thank you Cathy for your feedback and I am glad to hear that you were extremely happy with your initial cleaning, our crews are well trained before beginning their job in cleaning homes, to make sure that every detail is not overlooked, I look forward to doing business with you in the future.

Thank you Maria, it is always a pleasure to hear feedback from satisfied customers. We look forward to being of service to you for all your house cleaning needs.

It is wonderful to hear that you are happy with your cleaning and have given us an A+ and know that all your future cleanings with us shall be just as thorough as the first. Thanks Matt.