K Design Cabinetry reviews (27)

Dear Josh and Samantha, I have explained many times that water damage is not covered by warranty. You do not have to have water problems in order for damage to woodwork to occur. When water is allowed to run down the face of the sink cabinet without being wiped, it will collect in the gap between the frame rail and center panel. Ultimately it will penetrate into that gap and cause the wood to swell and crack the paint. Your door had this happen which was apparent by the swelling of both the center panel and the frame rail. This is very similar to spills on hardwood flooring and coffee tables used without coasters. Both will exhibit damage and wear if not wiped of the liquid relatively promptly. Neither of those products will be covered under warranty even though they cost thousands and thousands as well. To compound the problem, you immediately took an assertive stance that this is not your problem and that we have to take responsibility for the water damage, and very quickly followed up with a negative review in what we can only surmise is an attempt of slander in order to get free parts and labour. Unfortunately (for you) we appreciate having some mixed reviews as it sheds light on the realty of the trials and tribulations of running a customer service business. Anyone in a customer service industry will be able to relate to this and we all know you cant keep everyone happy all the time. That being said, and highly coincidentally, another client had just emailed a couple weeks back that she damaged her dishwasher panel door, and apologized for the inconvenience of making a new one and offered to pay. We expressed that we understand it happens, and there is no need to apologize or pay. The key difference being that she took ownership of the issue and did not try to force us into doing free work. We look forward to her positive review for going above and beyond as we have been for the past 30 years. I suppose its also worth noting that you made another false claim in stating publicly that you paid thousands and thousands for the kitchen, from which the door in question is from. When in fact the kitchen was purchased by the seller of the home you bought, for whom we've been supplying kitchens for the past 20 years and has left us numerous positive reviews and sent dozens of referrals. In conclusion, we still stand by our offer to provide you with a replacement door at no charge, if you would be kind enough to acknowledge our effort publicly with a positive review, as we do in fact pride ourselves and are known for great customer service.

Thank you for taking the time to leave a review for K Design Cabinetry. We are happy to hear that you were pleased with the results!

Thank you for taking the time to leave a review for K Design Cabinetry. We are happy to hear that you were pleased with the results!

Thank you for taking the time to leave a review for K Design Cabinetry. We are happy to hear that you were pleased with the results!

Thank you Nancy for your great review, and entrusting us time and time again to meet and exceed your clients expectations and needs.

Thank you for this amazing review Marek. Your modern kitchen is absolutely stunning and we are really happy you love the results as much as we do.

Thank you for your great review Joe. We cant thank you enough for your repeat business over the past 10 years.

Thank you so much Norene. We really appreciate your repeat business and continued trust in us to deliver the results you expect.

Thank you for the great review! As always, it was a lot of fun working with you on your amazing custom homes.

Dear Homeowner, We are sorry to hear you had a negative experience with our company. Contrary to your Impression, and although we do nice work in the price range you mentioned, we actually cater to every need a client has for cabinetry in their home, with no minimum. It is true there are many cabinet companies out there, however only the best few such as ourselves can claim being a reputable well established company that provides top quality products and service for over 25 years. This achievement doesnt happen overnight and certainly not by turning clients away. We value and respect all clients regardless of budget. We would only turn away clients if the project was not in the scope of our work, such as door Refacing, repainting existing kitchens or retrofitting our cabinets to blend into existing kitchens. I would like to discuss your experience with you directly rather than via the internet if possible. Thank you Emilio Fabris 905-961-4657 direct.