HomeOwner
Rating: 5 out of 5
Process, workmanship, product
We had 3 quotes for our project. The first 2 were friend's’ recommendations. The third was a suggestion…Ecoline Windows . The first two companies took measurements and provided quotes. When Vitaly, from Ecoline arrived he insisted we listen to his presentation, examine a product sample, and answer questions. He also requested that both my wife and I be involved in the process. About two hours later, we had decided that Ecoline deserved the job, just on thoroughness and attention to detail. We were quite surprised, also, when the quote came in $2,000.00 less than the first company and $1,5000.00 less than the second. The required downpayment was considerably less.
Ecoline and Vitaly kept in contact with us up to the time of installation, helping us with the Federal Government Grant application and answering questions.
Oleg and crew member arrived on the installation day and proceeded to work 8 hours nonstop, completing 8 windows and front door leaving the patio door for the next day since it alone required 4-5 hours of work. Their attention to detail; chalking, saw cuts, levelling and cleanup went above and beyond. I had requested that they leave some of the old window and door moulding which they did, taking care not to break any, if possible. We were very fortunate to have these two gentlemen as our installers.
This was a job experience that left, both my wife and I extremely pleased that we chose Ecoline (albeit accidentally) for our project.
Answer from pro:
We were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.
Reply created 10 Sep 2021