Dear client,
On behalf of Ecoline Windows please, accept our apologies for the way you felt.
Our payment policy is explained in the contract, the client reviews the product's condition prior to making a payment. In case the client refuses to settle the balance for the purchased windows, our workers have to pause the installation, until the situation is clarified. Our policy does not have to do anything with trust or loyalty, it is just a company’s rule, and there are no exceptions since we are trying to treat all our customers fairly and equally.
Our windows and doors are covered by years of warranty, and installers are working until the project is completed to client's satisfaction. We are glad that you were satisfied by the results of your installation, and we hope that this hiccup with the payment was the only thing you wished to complain about.
Reply created 19 Jul 2021