Ecoline Windows

Rating: 4.7 out of 5

Ecoline Windows reviews (1218)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2021

    patio door

    from quote to updates on installation date to install - this was all handled very professionally. The installation of my new patio sliders wasnt a simple one as nothing in this house is square. You would never know it, looking at the installed product. I LOVE my new door!

    Answer from pro:

    Thank you so much for your positive review! We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

    Reply created 6 Jul 2021
  • Review from Alexander Levinzon
    Rating: 5 out of 5
    Review left on 1 Jul 2021

    Highly recommended

    I'm delighted and happy with the windows and door Ecoline installed for me. They dismantled and took away the old wooden windows, without leaving any mess. The installation process was fast and on point. Highly recommended.

    Answer from pro:

    Dear Alexander, Thank you very much for your business and of course for your positive online feedback about our company. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

    Reply created 5 Jul 2021
  • Review from Customer of Ecoline Windows
    Rating: 3 out of 5
    Review left on 30 Jun 2021

    Installation

    The installers were polite but did sloppy work. First day they got rained out. 3 different teams of installers, we paid for (up front). They did such a sloppy job installing the plastic trim and tried to correct it by putting gobs of filler which looked terrible. Next we told the only way to fix the trim problem was to use MDF wood trim. That was a definite NO, we paid for plastic trim. After many calls to EcoLine with with no response we finally called Carlos who was our first the man that took our order he came out, looked at the problem, took pictures and took them back to management. A different size was found and used. Portions of the wall were damaged, which we had to repair and paint ourselves. Overall we are happy with the quality of the windows, but unhappy with install process. We heard from the installers about the lack of communication within the Company. Never did the Company call after the installation to see if we were happy or if there was anything more they could do. This Company asks for a deposit and the balance must be paid in FULL before installation begins. I would suggest that if you use this company when you sign the contract that you put in a clause holding back say 10 percent until you are happy with the job. Would we recommend EcoLine to our friends or family. NOT LIKELY.

    Answer from pro:

    Thank you very much for your feedback. Since the installation could not happen the first day because of heavy rain, we had to reschedule. Once the main part of the job was completed, your project coordinator Natalia gave you a call on June 2nd to collect all information and to address your concerns. She also gave you her email and kindly asked you to let her know directly if any further problems occur, therefore we were surprised to read that you never received the call, even though we have all the notes on your file. In case you still have any outstanding service requests, please, contact our service department, they will be glad to assist you and to address any concerns as a part of your warranty with Ecoline Windows.

    Reply created 5 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2021

    installing new windows

    the windows were installed on time and the workmen cleaned up after themselves. They also reinstalled the blinds as was requested in the quote. I was very happy with the work done.

    Answer from pro:

    Thank you for your positive review! We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

    Reply created 5 Jul 2021
  • Review from Customer of Ecoline Windows
    Rating: 5 out of 5
    Review left on 30 Jun 2021

    Window replacement

    All good. Finaly windows was replaced. Booked three appointments with four different companies. Absolutly great product - not like the other massmarket windows. Exterior solution was perfect even for my old stuco. Hard working people. Time is the only concern... but worth it!!! Recomended

    Answer from pro:

    Thank you very much for your review, we can not be more happier reading such positive feedback from our customers. Enjoy your new windows and please note we are always here if you need us. Thank you again!

    Reply created 5 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2021

    High quality windows

    purchases 7 windows today from Ecoline, there Casement windows hardware looks extremely good, a major upgrade from the ones we have now thats for sure..... Ori was our salesman, seem extremely proffesional, great people skills too, Thanks Ori

    Answer from pro:

    Thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

    Reply created 30 Jun 2021
  • Review from Customer of Ecoline Windows
    Rating: 5 out of 5
    Review left on 28 Jun 2021

    Windows replacement

    Had 7 windows replaced at my rental property a couple of months ago. The work was completed in one day and installers were friendly and helpful. Office staff communicated throughout the installation and made sure that everything was going well. After several months of cold/hot temperatures I have no complaints whatsoever. I won’t have any doubts to hire Ecoline to perform replacement at the other property of mine. The price is great and the service is top notch!

    Answer from pro:

    Thank you very much for your business and of course for your positive online feedback about our company. Don't hesitate to contact us if you have any questions about your new windows.

    Reply created 30 Jun 2021
  • Review from turf bob
    Rating: 0 out of 5
    Review left on 22 Jun 2021

    Terrible installation and aftersale services

    I have my windowed installed three years ago. but the jamb cracked. I tried to contact them.they said they gonna contract me in 2 or 3 business days. , but nobody responded till now. The first time, I left my phone number , they thought I was going to buy their windows, and replied very promptly.But when they know that I would ask for aftersale services, they disappeared and didn't answer the phone.

    Answer from pro:

    Dear turf, We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you are a client of ours, we would like to investigate this issue further, please give us a call at 403-668-1447 and our agent will help to address this matter. Thank you.

    Reply created 24 Jun 2021
  • Review from Cindy Rasmuson
    Rating: 5 out of 5
    Review left on 20 Jun 2021

    Very happy with new doors and installation

    I am very happy with my new doors. The installers were meticulous. The new doors were completely ready to go after they were finished. No additional painting or anything was required.

    Answer from pro:

    Dear Cindy, Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

    Reply created 22 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2021

    New Windows

    Ecoline Windows installed six windows on June 14, 2021. I have nothing but praise for the two installers. They were polite, did a fantastic job and cleaned up after themselves. I highly recommend Ecoline as the windows are top quality and reasonably priced. Heather Gibson, Regina

    Answer from pro:

    Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

    Reply created 18 Jun 2021
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