Willowtree Construction Company reviews (42)

Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Aug 2019
Structural interior wall removal
We decided to turn our main floor into an open concept living space. In order to do this, we needed to install steel beams and our current contractor was honest and said he could not do this work and suggested we find someone who specializes in this. I spoke with a number of different companies and ended up deciding to move forward with Willowtree. From the first email and very quick response to every time I reached out to Frank, he was responsive and completely honest. I guess that’s why they’re rated A+ on BBB. The reality is that every project runs into problems and this is when a true professional shows what they’re made of. Our work permits ended up being late because of some issues with the City of Toronto (no fault of Willowtree) and instead of Frank charging us for delaying the project, he worked around the issues and delays and still came within a couple days of the original timeline we discussed. We ran into other minor issues and again he just dealt with them with no drama or sudden unexpected charges. When everything was done on his job, he insisted I be home to meet the city inspector and to make sure that I knew the rest of the process we needed to go through to get the rest of the work done and approved by the city. He really didn’t need to do any of this. What completely shocked me and my wife was that Frank actually went out of his way to make some recommendations directly to our general contractor on how he would approach the rest of the project and what he would do to really make things look good. Seriously? Helping another GC on a job...? He did this in an unassuming way so that it didn’t come off as arrogant but rather just wanted to help make sure we were happy with the overall renovation. If we didn’t already have a GC, we would have just kept Willowtree and Frank on to do the rest of the job as it would have been stress free. They did the job on time and the final price was exactly what we contracted for with no hidden surprises at all. Thanks Frank and Willowtree!!!!
Answer from pro:
Thank you for your kind and honest words. This was the best detailed review we have received and really appreciate the time you spent to write it. It really was a great pleasure working with you in this project. You made it so easy for our crew members to work at the site by trusting willowtree to carry on the work to the end. Regards, Frank
Reply created 23 Aug 2019
Review from HomeOwner
Rating: 4 out of 5
Review left on 26 Apr 2019
Basement framing & drywall.
Both crews were very good and reliable. Frank is a rarely honest person, what is almost impossible to find in the construction sector. He has delivered the project as discussed up front. The framing was done by Joe and David. Drywall installation completed a second crew. They spent quite a bit of time to make sure the taping was done right. I would certainly recommend Frank and his crew to my friends.
Answer from pro:
It was a pleasure working with you Regards Frank
Reply created 11 May 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Mar 2019
Replaces musty old carpeted stairs and vinyl tile flooring with new solid oak hardwood.
Frank and his team were fantastic. When he came over for an estimate, we told him what we wanted, and gave us a fair quote. He took care of everything for us, even when we couldnt be home all the time, and did the work on time and on budget. He made sure to do the job right, going right down to the joists to make sure the floors were level and wouldn’t creak anymore. We will definitely use him again in the future!
Answer from pro:
It was a pleasure working with you on this project. I appreciated your understanding of the process we had to go through to get this work completed and making your basement available for us to prepare the materials. Looking forward to working with you in the close future. Regards, Frank
Reply created 14 Mar 2019
Review from Peter Kelly
Rating: 5 out of 5
Review left on 25 Feb 2019
Whole home renovation
Willowtree helped us complete a whole home renovation to our semi detached house. This included a complete gut of the existing interior, underpinning of the basement, and complete replacement of all the electrical and HVAC systems. Throughout the process Frank was always available to answer our questions and offer much needed advice. The trades he used were all top notch a pleasure to deal with. The work was completed to a high standard - and if there was ever an issue - Frank was sure to have it fixed. This was a large scale renovation and we were always comfortable knowing Frank would make sure things were done properly. We consistently receive compliments regarding the quality of work and overall design - we wouldn't have been able to achieve our vision without Frank's help and dedication! Frank continues to be responsive to any additional follow up questions and is quick to offer help and solutions. Fees were up front and accurate and we were always aware ahead of time how any changes to the plan would impact the cost and timelines. We would certainly use Willowtree again if needed! I'm sure our daughters and dog would also be happy with that! They miss having Frank around!
Answer from pro:
Hi Pete it was an absolute pleasure working with you and your wonderful family all along. Despite all the details and obstacles and the stress we went through you made it so easy for me to complete this project with minimal headache. You and Jackie's understanding of the process and professionalism contributed greatly to the end result. You are not just a customer but a friend. Regards, Frank
Reply created 26 Feb 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Dec 2018
Bathroom removal and wall reconstruction
Frank came out to my newly owned home to discuss my bathroom deconstruction and then reconstructing the walls to suite my needs. Right away I felt confortable with Frank and knew that he understood what my vision was. A few weeks later, on a date that I picked, Frank and his team showed up on time and ready to go. I thought that there would be a tremendous amount of dust and debris but Frank and his team did the deconstruction in a way that minimized the mess. Frank was present and attentive to all my addition requests so that I was MORE then satisfied with the work. I have hired many trades people in the past and feel that Frank and his team are top notch!!!!!
Answer from pro:
Thank you Nicole for your wonderful comments. It was a pleasure working with you on this project and I hope the transition continues smoothly for you so you can enjoy your new home. Frank
Reply created 17 Dec 2018
Review from Ryan May
Rating: 5 out of 5
Review left on 21 Aug 2018
Renovation of 120 Year old Toronto Townhome
My wife and I purchased a little Portuguese Grandmas house in Toronto and it was in dire need of some updating. I found Frank on Home Stars, and he and his team were ready to get started in days. The renovation was quite extensive, inlcuding structural wall removal, new HVC, pluming, and electrical. The project was completely permitted, and Frank worked with the inspectors to make sure everything was signed off and approved. From the first day Frank and his team started, not one day went by in the 3 month time period, where something did not happen on the house. I was very impressed by the trades that Frank brought in, and everyone did very high quality work. Frank was on time and on budget, and my wife and I love our new place. We still have more to do but will definitely use Frank again in the future.
Answer from pro:
It has been a great pleasure working with you on this project. We worked out many challenges together and at the end we conquered them all. I am so happy that I was able to meet you expectations and see the smile at the end Looking forward to working with you in the close future Regards, Frank
Reply created 23 Aug 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Aug 2018
Front hall renovation
Willowtree Construction did an outstanding job of co-ordinating many different workers, from painters to electricians to framers and drywallers to deliver a successful finished front hallway to our house. Every worker was on time, professional and cleaned up after every phase of the job. I have nothing but high praise for Frank and his crew.
Answer from pro:
It was a pleasure working with you on this project . Sincerely Frank
Reply created 3 Aug 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Jan 2018
Roof repair and reshingle, Balcony replaced, Chimney replaced, exterior siding replaced with stucco.
All work was done on time and on budget, communication with the contractor and his subs was good. Final product looks great!
Answer from pro:
It was a pleasure working with you on you project . Glad we were able to complete the project in a timely manner considering the cold spell we had during the holidays. Regards, Frank
Reply created 21 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Dec 2017
Project - designing to custom build our home converting from Bungalow to two story
Thank you Frank (Willowtree Construction) for your quality work for taking large size project from designing to custom build our home converting from Bungalow to two story. Great customer service and high quality workmanship. Open discussion throughout. Every deadline set, was met without issue. Our house is the Wow factor in the area. People stop by and come and give us the feedback and complement the work. We are very happy with the entire renovation experience. Frank was always available, and he worked closely with his team to ensure a quality finish at every stage. All of his team members are Licenses, professional and respectful and did great work. The team worked hard and stayed within the time frame. Thank you all. We hired him again to my Parent’s house to renovate the basement that converted into two bedroom basement apartment that is done very taste fully. Extremely satisfied with the project.. Again great service and perfection that shows in the quality of his work. Thank you Frank. I will highly recommend your company to everyone who wants the best possible job done. It was truly a pleasure working with you! Our family feels like you are our family member. We miss you. Keep in touch till next project. See before and after picture 27 Waltonice Rd https://vimeo.com/216786740 See Before & after after picture .
Answer from pro:
Everyday was a pleasure and joy for me to have had the opportunity to work with you and family and truly felt like I was working with my own family. All of you helped along the whole project with great understanding and appreciation, warm welcomes and hospitality you don't see a lot of between contractors and homeowners. Feelings are mutual and hope to work with you again in the close future. Regards, Frank
Reply created 28 Dec 2017
Review from Darin Amos
Rating: 5 out of 5
Review left on 3 Dec 2017
Basement finishing
We Hired Frank to finish our basement and are very happy with the results! We ran into a few issues major issues on the project but Frank was always very reliable and made sure everything was taken care of. Frank genuinely cares for his customers and was always very responsive to my messages, which is critical for such a big project!
Answer from pro:
It was a great pleasure working with you in this project. Your understanding of the details and the process we had to go through was commendable and a great help to me and the crew. Thank you for the opportunity Regards, Frank
Reply created 9 Feb 2018