Across Canada Van Lines reviews (43)

Worst company ever. Broke things, rude, took ages for delivery. Never got same story twice and never had a phone call returned. Different weight for my things quoted in different emails (no scale on site at pickup or certificate from official weighing centre issued). Rolled our laser printer over and over across the floor to pack it. Took almost a month to deliver after saying they had weekly trucks leaving ON to SK. Turned up really late on delivery day with no apology or phone call and acted like I was terrible for being upset (after saying they will come an earlier day and not bothering to tell us they had changed the date until I called, they finally turned up on a Friday evening before a long weekend). Came in unmarked truck they couldn’t park properly, with local help who smelled like alcohol and were not experienced movers. Did not have anything to lay down and acted like we were crazy for wanting it. Many things broken, dented or scratched. Rude. I paid over the phone and then they wanted to swipe my credit card again. Really the worst service I ever had. We didn’t have that much stuff, so we thought to go with an inexpensive van line because it had good reviews, but just don’t do it, you will regret it.

I loved everything about this company. The workers were so nice and the moving crew was so lively. They ensured my items will get to Vancouver safely, which was very relieving. I spoke to their rep about my move and she was so sweet and explained everything to me about charges and the weight of my stuff. Their price was much affordable than i got from some other companies, but i chose ACross Canada Van lines because they were the most professional on the phone and really made sure that the move goes well. When the movers came to my house, the men started packing and loading right away. I was okay with packing charges because i wanted my belongings to get to Vancouver safe and sound. The prices was not bad. It was really a tremendous good job done by the men ! They really made moving fun for me. :-)... its great to know that i now have a professional company to move me if i ever need to move again. Its very comforting and thank you to the crew for doing such great work! They deserve the best rating

On the 25 Feb of this year, my wife and I moved from our home in Toronto to a retirement home in California. It was our first move in forty-three years. Needless to say, we knew little about moving and movers. We are retired and have some time, so we invited different companies for the estimate. At the end we hired Across Canada Van lines for our move from Canada to USA. Shortly before deciding to move, we bought some new furniture at considerable cost. Specifically, a dining room set with a glass fronted buffet. The move went smoothly and my unharmed dining room set looks great in our new retirement home. They applied seniors’ discount without any request. All of their prices were guaranteed and they left us references to call, which we did. The crew from Across Canada Van lines did an amazing job. They remained cheerful, they kept my floors dry with their own mats, they kept all of my furniture safe and although the move took an hour longer than expected they honoured their guaranteed price. Next day mostly what stick in mind was the professionalism that Across Cana Van lines Showed. I think that at least I owe them in return this review. At the end they also presented me an Across Advantage Reward card. Definitely I will use this card for the move my sons happening. This card has lot of privileges such as guaranteed spot for any day, %10 ACVL discount. Thanks ACVL and the crew. Paul [last name removed-- Ed]