Mr. Heat Mechanical Inc.

Rating: 4.9 out of 5

Mr. Heat Mechanical Inc. reviews (199)

  • Review from Customer of Mr. Heat Mechanical Inc.
    Rating: 5 out of 5
    Review left on 1 Nov 2022

    Furnace and Fireplace

    Prompt, courteous, friendly and reasonable. This company has been taking care of my furnace for 8 yrs now. Would not change over to anyone else.

    Answer from pro:

    Thank you for your business and positive feedback.

    Reply created 3 Feb 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Oct 2022

    glad I found them

    I had an issue with an aging gas fireplace that other companies had no idea what to do about so I was thinking Id have to replace the whole thing but thankfully I found Mr heat mechanical and the guy they sent diagnosed the problem, explained it to me clearly, and had the parts to fix it on hand during that visit. Other services calls with them have been prompt, professional, and helpful with advice and explanations. They are now my go-to for anything hvac or gas related.

    Answer from pro:

    Thank you for your business and positive feedback.

    Reply created 3 Feb 2023
  • Review from richard long
    Rating: 1 out of 5
    Review left on 25 Oct 2022

    Fire-place repair charges excessive

    We had a pilot light problem. We were told the gas was blocked at the pilot light from corrosion. We were advised the the whole unit head had to be replaced -Pilot Assembly -Fast Acting Thermocoupler The whole job took about 1 hour and the charge was $610.We agreed to have the job done in ignorance, not knowing how simple the replacement would take. We recieved a reciept with no breakdown of the parts and labour. When I called the company and complained the only resolution offered was to come and remove the parts. That was a ridiculous and unaceptable solution. The person I spoke to became very defensive and in my view abusive. I explained that I wanted to come to a reasonable solution and remain confident in the companys ethics. I requested a break down of the charges and told the person I would be writing this review. We are retirees and cannot afford to be used this way. We believe this price is excessive given the time required and the lack of explanation in advance.

    Answer from pro:

    Thank you for your feedback. We understand that you may have had different expectations for the job that was completed, and we are sorry to hear that you felt the cost was excessive. However, we would like to address the issue of the threatening behavior during your call to our office and the attempt to negotiate the agreed upon cost. This behavior is not acceptable and goes against the principles of respectful and professional communication. We take customer satisfaction seriously, but making threats or attempting to negotiate the agreed upon cost is not an appropriate way to resolve a disagreement. The cost of professional repair services is not negotiable, and we provide a fair and transparent pricing structure for our services. We are committed to providing excellent customer service, but we cannot allow this type of behavior to continue. However, we will not tolerate threatening behavior and will take necessary measures to ensure the safety and well-being of our employees. Thank you.

    Reply created 5 Feb 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2022

    New A/C unit installation

    Existing a/c unit was not working. The mr heat technician quickly diagnosed the issue. New a/c unit was installed on time and on budget. The technician also looked after a furnace issue that he noticed; addressed it while the item was still under warranty. Wonderful, friendly service and very prompt. Highly recommend.

    Answer from pro:

    Thank you for your business and positive review.

    Reply created 18 Aug 2022
  • Review from Virginia
    Rating: 5 out of 5
    Review left on 16 Aug 2022

    Fixed my leaking A/C plus new furnace

    Have used Nima at Mr. Heat Mechanical for years. He hooked up my gas fireplace, serviced my old furnace until it gave up the ghost and then installed the new one I purchased from them. Most recently Nima came out to repair my leaking A/C. He is polite, extremely knowledgeable and always gives me all the facts. He is also very prompt and reliable any time I have a problem. And prices are very fair. 10 star service for sure!

    Answer from pro:

    Thank you for your business and positive review

    Reply created 18 Aug 2022
  • Review from Pedram
    Rating: 5 out of 5
    Review left on 5 Jul 2022

    A/C, Hot water tank and Furnace maintenance, repair and installation

    It is difficult these days to find a good HVAC or A/C technician who is both knowledgeable and experienced, and also at the same time, gives you a reasonable price. The first time I contacted Nima (Mr. Heat Mechanical Inc.) was when I got a problem with my 3-years-old HVAC as it kept shutting down every few days. Before Nima, I brought in couple of other technicians, but none of them could fix the problem. And then after some more researches, I gave Nima a call. He came in within 24 hours and found the problem in the 1st 10 minutes. He fixed it in a short period of time with a reasonable price, much less than what I thought originally. I also used his service for replacement of my Hot water tank and a new A/C installation. He did all with excellent service and reasonable price. I dont usually give feedbacks to someone, unless it is A+ ONLY. Keep up the good work Nima! Thank you, Pedram
  • Review from Customer of Mr. Heat Mechanical Inc.
    Rating: 5 out of 5
    Review left on 31 May 2022

    A/C Unit

    I rarely write reviews so when I encounter exceptional service I think it is important that an organization be recognized. Today was over 30 degrees and our A/C Central unit (Condenser) stopped working. It was easy to arrange a same day service call and Mike arrived on time & quickly diagnosed the problem. He replaced the malfunctioning part, cleaned relevant parts and replaced the insulation on the refrigerant line & re-caulked the entry point. The real value-add was that Mike took the time to confirm all the maintenance tasks I was performing to extend the lifespan of the unit. Selecting Mr. Heat Mechanical was one of the best decisions we ever made!
  • Review from Omar sibai
    Rating: 5 out of 5
    Review left on 13 May 2022

    Best Hvac company i have dealt with!

    Mr. Heat Mechanical are true professionals, they are very knowledgeable, respectful and do great work! they went above and beyond to satisfy my clients and my clients couldn't be happier! it is night and day from the last Hvac company I used, safe to say I will be using their services for a lifetime.
  • Review from Jamie Sajdak
    Rating: 5 out of 5
    Review left on 1 Mar 2022

    Basement Renovation

    Mr Heat was great. Excellent service, fit our job in promptly and got out job done straight away. Polite and knowledgeable I would recommend him 100%.

    Answer from pro:

    Thanks Jamie for your business and positive review.

    Reply created 9 May 2022
  • Review from Customer of Mr. Heat Mechanical Inc.
    Rating: 5 out of 5
    Review left on 3 Feb 2022

    Fireplace Repair

    Went above and beyond what was required to get the job done!!! Extraordinary service!!! Will definitely be the company I go to if ever in need again.

    Answer from pro:

    Thank you for your business and positive review.

    Reply created 9 May 2022
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