HomeOwner
Roofing
Answer from pro:
Thanks so much, Carol, first for putting your trust and roof investment in Hy-Grade, and second, for sharing your comments here. So appreciated, all.
Reply created 20 Jul 2015Hy Grade Steel Roofing Systems Ltd.
Thanks so much, Carol, first for putting your trust and roof investment in Hy-Grade, and second, for sharing your comments here. So appreciated, all.
Reply created 20 Jul 2015Thanks much for your review. We appreciate the good reviews along with the critical ones. The good reviews reinforce what we're doing well and the critical ones provide opportunities to learn and improve, and we can and are always getting better. Thanks again for your to-the-point comments.
Reply created 11 Sep 2014Hello Heidi. We are so very sorry your expectations regarding communications from Hy-Grade weren't met. Excuses are made when you try to deflect responsibility to others. Reasons are offered when taking responsibility yourself. Hy-Grade has experienced very rapid growth over the past year. Our internal systems have failed to keep pace. Communications are the "lifeblood" of internal systems which have external consequences. You, unfortunately, experienced the negative consequences. Rest assured your comments have been taken to heart, we have learned valuable lessons from them, and will we'll get better. That you've received such favorable comments about your permanent Hy-Grade steel roof must mean it looks great. We again apologize your experience didn't match.
Reply created 5 Sep 2014Thanks so much for sharing your comments and opinion about your house being cooler even with black coloured shakes. You're correct in that it's due to the self-ventilating feature of Hy-Grade's one and only roof design. Along with adequate attic insulation this design affords benefits all year round. Thanks again for your kind words and for investing in a permanent Hy-Grade steel roofing system.
Reply created 28 Jun 2014Hy-Grade works every day to provide the best product and best service while projecting the best image. Cynthia, while you have experienced these AND took the time to report about it here is so very much appreciated. We look forward to sending you many more Referral Rewards. Thanks again!
Reply created 29 Apr 2014What a wonderful testimonial! We're very glad your experience with Hy-Grade mirrored what so many of the almost 11,000 Hy-Grade customers have had over the last 25 years. Thanks again and welcome to the Hy-Grade Family.
Reply created 1 Dec 2012That's great! You've expressed what Hy-Grade customers often say, "it's quiet". That's a still-common myth, that it's noisy. Especially because Hy-Grade straps with wood, to which our permanet steel shakes are attached, a 5-6cm sound attenuating space exists between the old shingles and shakes. While dampening any sounds this space also helps ventilate your attic saving energy/money in the summer. That along with proper attic insulation will save you money in the winter. Be sure to let us know how much energy savings you experience. We really appreciate your trust. Thanks again.
Reply created 1 Dec 2012What great comments about Hy-Grade. Thank you. Your comments are echoed in so many words in the surveys we receive from lots of our customers. We're glad you took the time to share your comments here. Thank you again.
Reply created 18 May 2012Thanks Kate. We really appreciate your business and your comments. Remember about our Referral Rewards program. For any interested people who YOU give us their contract info BEFORE we learn about their interest any other way we'll give you $400 if they join the Hy-Grade Family just like you did. Call us toll free at (855) HY-GRADE or email us at referrals@HyGradeRoofing.com with their name, address and phone number, again before we learn about their interest any other way. Thanks again, Hy-Grade Steel Roofing System
Reply created 16 Apr 2012Thanks Frank. We really appreciate your comments. It is peace-of-mind a decision for a permanent steel roofing solution from Hy-Grade brings, a lifetime worth. Be sure to let us know of anyone interested about also joining the Hy-Grade Family, going forward (new business only), and we'll pay you $400 if they join the "family" too. Thanks again, Hy-Grade Steel Roofing System
Reply created 16 Apr 2012