Hy Grade Steel Roofing Systems Ltd.

Rating: 4.4 out of 5

Hy Grade Steel Roofing Systems Ltd. reviews (173)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2015

    Roofing

    I installed Hy-Grade roofing system July 2015 and can report an exceptional experience with the product, the no pressure sales approach, the truly professional installation team and the follow up.

    Answer from pro:

    Thanks so much, Carol, first for putting your trust and roof investment in Hy-Grade, and second, for sharing your comments here. So appreciated, all.

    Reply created 20 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2014

    Roof

    Installed in 2013. Very good product. Referred by a friend. Didn't disappoint. Certainly more expensive than shingles. Installers cleaned up. Work done in only a few days. No trouble recommending them.

    Answer from pro:

    Thanks much for your review. We appreciate the good reviews along with the critical ones. The good reviews reinforce what we're doing well and the critical ones provide opportunities to learn and improve, and we can and are always getting better. Thanks again for your to-the-point comments.

    Reply created 11 Sep 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 2 Sep 2014

    New Roof- horrible communication

    We signed contract in Apr 2014, was told it would be 6-8 weeks, didn't hear from them until end of July 2014 after we called them asking when our roof was scheduled to be completed. Material arrived on a Thursday however no one told us when they were to start the job. We left for the weekend as no one had called yet, figuring someone would call us to start the following week, no call. The crew showed up on the saturday morning WITHOUT ANY NOTICe, fortunately someone was staying at our home. The installers didn't tie off, no safety equipment used, no CSA approved shoes or steel toed boots. Furthermore, I noticed the installers arguing on the roof, yelling at each other in another language. After the job was done I asked the installer when the final inspection would be done, he couldn't tell me, said maybe in a week. That was August 4, 2014, now it is Sept 2, 2014. When the office called to confirm the final payment in the second week of August, I asked again when it would be, they told me they couldn't tell me, I requested someone call to advise when they were coming as I would like to be present for the inspection, they agreed and wrote a note on the file. On August 27, 2014, I called and asked again when they would be coming as I hadn't heard from them, they said early the following week. They called the morning of Sept 2, 2014, stating they would come between 11 and 12 pm. At 1pm no one had come or called to advise of a change of plans. While I understand our job may have been small compared to others, overall the company was very unprofessional in their lack of communication with us as a customer, regard for our time, as well as their installers behaviour while installing the roof on our home. I have had many people ask who installed our roof, I tell them, then go on to tell them also the issues we have had, and that I would not recommend them. I was excited to work with this company initially however the continuous issues unfortunately have made a very negative overall impression.

    Answer from pro:

    Hello Heidi. We are so very sorry your expectations regarding communications from Hy-Grade weren't met. Excuses are made when you try to deflect responsibility to others. Reasons are offered when taking responsibility yourself. Hy-Grade has experienced very rapid growth over the past year. Our internal systems have failed to keep pace. Communications are the "lifeblood" of internal systems which have external consequences. You, unfortunately, experienced the negative consequences. Rest assured your comments have been taken to heart, we have learned valuable lessons from them, and will we'll get better. That you've received such favorable comments about your permanent Hy-Grade steel roof must mean it looks great. We again apologize your experience didn't match.

    Reply created 5 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2014

    New HY-GRADE Steel Roof

    We are so happy with our new HY-GRADE steel roof installed April 2013. The roof is black but does it ever make the house cooler with it's ventilation design. The crew came and had it done in one cold day, but we will never need to install another roof. Thank you so much, HY-GRADE ROOFING !

    Answer from pro:

    Thanks so much for sharing your comments and opinion about your house being cooler even with black coloured shakes. You're correct in that it's due to the self-ventilating feature of Hy-Grade's one and only roof design. Along with adequate attic insulation this design affords benefits all year round. Thanks again for your kind words and for investing in a permanent Hy-Grade steel roofing system.

    Reply created 28 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2014

    New Steel Roof on House & Garage - Sept. 2013

    Can't ask for better than being treated like part of a caring family. I realized after crunching the numbers that this 50 year, fully transferable roof was very cost effective. One concern I had was it would be noisy when it's raining hard. It's not. It is actually more quiet than the old asphalt shingles because of their raised wooden strapping/insulating system under the steel shakes. I was completely satisfied from beginning to end! They even came through with a referral reward cheque of $400 when a neighbour who liked my roof had their own installed. I wish all contractors were like them. It's now April 2018 and I still love my steel roof, but I need chimney work done. It's only accessible with a cherry picker ($800 - $1000 rental). I called Hy-Grade for instructions on how to walk on the roof without damaging it. They did not recommended this. Hy-Grade could remove and replace some shakes for $500 - $600, but scheduling would be a problem, as this is their busy season. So I warn anyone in the market for a steel roof to make sure anything up there that's not at the edge of the roof is also maintenance free for 50 years!

    Answer from pro:

    Hy-Grade works every day to provide the best product and best service while projecting the best image. Cynthia, while you have experienced these AND took the time to report about it here is so very much appreciated. We look forward to sending you many more Referral Rewards. Thanks again!

    Reply created 29 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2012

    New steel roof

    We are 100% happy with the whole procedure from beginning to end. The representative was very professional and knowledgeable and he followed up on every phase of the work. The installation crew worked through record-setting heat in July and did a beautiful job. Everyone says that it compliments the style of our home and has added considerably to its appearance. Overall, considering that we will never have to buy another roof, the price was very reasonable. Another bonus- it's all Canadian! We just love it and highly recommend HY-GRADE to anyone not wanting to waste their money on asphalt roofing that may last only 6-7 years as ours did.

    Answer from pro:

    What a wonderful testimonial! We're very glad your experience with Hy-Grade mirrored what so many of the almost 11,000 Hy-Grade customers have had over the last 25 years. Thanks again and welcome to the Hy-Grade Family.

    Reply created 1 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2012

    Roof Replacement

    We decided to replace our old roof with a metal one, and after considering aluminum vs steel went with a steel roof. The folks at Hy-Grade provided an excellent service from the quote to the follow-up stages. We got a durable, quiet, and insulating roof that really adds value to the neighbourhood and our home.

    Answer from pro:

    That's great! You've expressed what Hy-Grade customers often say, "it's quiet". That's a still-common myth, that it's noisy. Especially because Hy-Grade straps with wood, to which our permanet steel shakes are attached, a 5-6cm sound attenuating space exists between the old shingles and shakes. While dampening any sounds this space also helps ventilate your attic saving energy/money in the summer. That along with proper attic insulation will save you money in the winter. Be sure to let us know how much energy savings you experience. We really appreciate your trust. Thanks again.

    Reply created 1 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2012

    New Roof

    I love my new Hy-Grade Steel Roof. My roof no longer leaks and it looks great. The weather was miserable during the install but the crew were great, very friendly and did a few little extras for me such as re-installing some of my aluminum flashings that had been blown off in previous wind storms. I used to dread going out to check my roof after a good thunderstorm - now I look forward to it!

    Answer from pro:

    What great comments about Hy-Grade. Thank you. Your comments are echoed in so many words in the surveys we receive from lots of our customers. We're glad you took the time to share your comments here. Thank you again.

    Reply created 18 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2012

    New roof

    Hy-Grade did an amazing job installing a new roof on my 90-year old home. I didn't want another asphalt shingle roof, after the early failure of my previous two roofing jobs. Other metal roofing companies were not able to install matching siding on the sides of my dormers, but this was no problem for Hy-Grade and it was great only having to deal with one company for all of the work. Everyone was exceptional: the salesman who provided the quote, the office staff, the installation crew and even the guy they sent to inspect the completed job. The installers were an amazing group of guys - always professional and very helpful. .....and now I'm dry and I have a roof that looks great!

    Answer from pro:

    Thanks Kate. We really appreciate your business and your comments. Remember about our Referral Rewards program. For any interested people who YOU give us their contract info BEFORE we learn about their interest any other way we'll give you $400 if they join the Hy-Grade Family just like you did. Call us toll free at (855) HY-GRADE or email us at referrals@HyGradeRoofing.com with their name, address and phone number, again before we learn about their interest any other way. Thanks again, Hy-Grade Steel Roofing System

    Reply created 16 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jan 2012

    Permanent Steel Roofing

    Sales representative was a highly professional and knowledgable person. Looking forward to having our roofing problems solved permanently instead of having to deal with renewing the roof every 10 to 15 years, we will save money in the long run.

    Answer from pro:

    Thanks Frank. We really appreciate your comments. It is peace-of-mind a decision for a permanent steel roofing solution from Hy-Grade brings, a lifetime worth. Be sure to let us know of anyone interested about also joining the Hy-Grade Family, going forward (new business only), and we'll pay you $400 if they join the "family" too. Thanks again, Hy-Grade Steel Roofing System

    Reply created 16 Apr 2012