Piano Inside

Rating: 4.9 out of 5

Piano Inside reviews (502)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jan 2018

    Great service

    James and his four man crew excelled in all areas. They were carful from start to finish. I had 17 outdoor steps for them to push my baby grand up and they pulled it off without a hitch. They used plenty of blankets and runners to protect piano floors and steps. Piano and house in perfect conditon at the end of it all - and that's all that matters. Highly recommended.

    Answer from pro:

    protecting our clients property is our most concern. Thank you so much for your review! Auf wiedersehen!

    Reply created 14 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jan 2018

    A great option for piano moving

    I've gone back to James several times for piano moving and tuning over the years, and I've never been disappointed. This past fall, James moved an upright piano for us, and was prompt and professional. And the rates are very reasonable. There was never any doubt about the care and quality of the work. I wouldn't hesitate to use him again, or recommend him to friends.

    Answer from pro:

    Thank you so much for your review. We will do our best to serve you and your friends even better than now.

    Reply created 14 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2017

    Professional, responsive, efficient and well-done!

    James and his team did an excellent job moving our piano from one floor to another. He was prompt and arrived with a crew of three other team members to do the job. They were able to move our upright piano down a very narrow flight of stairs and took great care to wrap the piano and lay down mats for protection. From the moment we contacted him with our inquiry he was professional, responsive, on-time and efficient, and demonstrated clear knowledge and experience in this very specialized work. We highly recommend him and would hire him again for any future moves. And we've already contacted him again to have him tune up our piano in time for the holiday caroling!

    Answer from pro:

    we really appreciateyour review here. also I'm so glad giving me the opportunityto tune your precious piano as well. I will provide best service I can to give you the same satisfaction again. Thank you nd see you later.

    Reply created 29 Dec 2017
  • Review from Grace Olivia
    Rating: 5 out of 5
    Review left on 14 Dec 2017

    Moving the piano

    They worked perfect and quick as the professional team. How wonderful they are!!! They came in eariler than I expected which means they shipped it on the truck super fast. The leader prepared the carpets to protect the floor. I was really impressed.

    Answer from pro:

    Fast and reliable. We are putting more weight on reliability. Thank you so much for your review here. and see you later for the tuning as well. happy New Year!

    Reply created 29 Dec 2017
  • Review from Michelle Fernandes
    Rating: 4 out of 5
    Review left on 11 Dec 2017

    Piano Moving

    Right from the start James answered all my questions, gave me a competitive quote and I found him and his team to be punctual and very efficient. They were very careful moving the piano and were also careful moving it into and around my house. Everything went very well from start to finish. Michelle

    Answer from pro:

    thank you so much for the review. We appreciate your business and will serve you better next time. See you next year for the tuning.

    Reply created 11 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2017

    Piano Move

    James and his crew were extremely professional and accommodating with our schedule. They moved the piano with the utmost care and concern. We've used them for the tuning as well and we will definitely hire them again.

    Answer from pro:

    thank you do much for your precious time yo put the review. We will always do our best. See you next year

    Reply created 11 Dec 2017
  • Review from Carol Herzog
    Rating: 5 out of 5
    Review left on 30 Nov 2017

    Piano moving

    James and his workers arrived right on time. They had a difficult job ahead of them; moving a piano from a basement, with steep stairs to the upstairs level and transporting to another house. Everything was done with the utmost care. I should also add that it was pouring outside and they were very careful to wrap the piano to ensure it didn’t get wet during the move into their truck.

    Answer from pro:

    we really appreciate your review today. Also thank you so much for the generous tips for our crew. have a great day!

    Reply created 30 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2017

    Upright apartment size piano move

    James and his team moved an apartment size upright piano for me. I was so impressed with his professionalism and expertise. He was quick and efficient. It's my first piano - at 50 I am finally learning how to play ; ) - so having said That, when I found this piano, I was very excited. James was awesome. He replied to emails quickly and what he quoted me is what he charged. No hidden fee. If you want a piano mover that is efficent, totally reliable and good to his word, James is your "piano man". Thank you James. You promised and you really delivered. : )

    Answer from pro:

    as long as our client provide us right information. We can guarantee that there will be no hidden fee or no surprise as well. thank you so much for the review here!

    Reply created 30 Nov 2017
  • Review from Customer of Piano Inside
    Rating: 0 out of 5
    Review left on 11 Nov 2017

    Terrible Service

    James agreed to one price over the phone. then changed the rates. then he showed up late, and tried to change the rates again. Terrible service - would not recommend.

    Answer from pro:

    2Another lier here  You gave us the information that the piano is upright grand. When we were there it was a player piano with whole mechanism in it. When you put the information through the form before make a contract  We already mentioned it required one more person to move it with extra cost. When I mentioned this. You said cancel it. We spent time and gas and labour to get there. When you canceled it , we wasted it but didn't blame you at all even though you provided wrong information in the first place. I think that was the best customer service that you can experience considering the situation. Now you are blame on us for that? There is a big difference between good customer service and being under slavery with no pride. I'm not a slave of liers. I serve good people with good will. So Grow up. Both you and I have a pdf file generated by you as a proof.  And text msg too. So all I can say here is "grow up" Be a better person to other Piano Movers who is doing dangerous hard job for you.

    Reply created 13 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2017

    Piano Tuning

    We called James to tune our 25 year-old piano. He arrived on time, listened carefully to our concerns about the sound from the piano and did a great job addressing them. We were very happy with the piano tuning service and will call James again next time.

    Answer from pro:

    Thank you so much. See you soon for the next tuning!

    Reply created 12 Nov 2017
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