HomeOwner
Glass shower
Answer from pro:
Thank you for the review! Our team is great but sometimes mistakes do occur and we do our very best to correct and make our customers happy in a timely fashion.
Reply created 12 Jul 2019Doors & More Frameless Shower + Railing Ltd
Thank you for the review! Our team is great but sometimes mistakes do occur and we do our very best to correct and make our customers happy in a timely fashion.
Reply created 12 Jul 2019Thank you for the review Trevor! We are delighted to hear that we were able to make your vision reality!
Reply created 12 Jul 2019Thank you Sylvie for the review and recommendation. We really appreciate it and your business!
Reply created 12 Jul 2019Hello Bill , this is Frank , I am the owner at Doors and More , I wanted to reach out to you and say that I am very sorry for the troubles that you have had with my company ,, as you can see we have a good reputation on HomeStars with only a couple of customers that were dissatisfied like you . I would like to somehow make this up to you by offering my help with some of the costs that you incurred or offering whatever I can to make you happy ,.. we looked at our files and I am sorry but I could not find your order and that is most likely because I don't have your last name -- PLEASE take a minute and call me Bill at 416-820-0210 ,.. sincerely yours Frank Gartner -- I want to make this right for you :)
Reply created 15 Jul 2019Hi Alex, we are delighted that you are happy with the finished product. We are sorry to hear however that the process let you down. We do try our very best to fabricate and install as quickly as possible. Our turnaround time is typically 2 weeks from measure to install with regular shower enclosures. There must have been a miscommunication as it would be impossible for us to commit to 5-7 days. With Industria showers such as yours, the process does take a little longer as we have to wait for the silicone to cure before we can apply the Industria strips. We do try as well to service doors as quickly as possible. We apologize for any irregular delays that occurred.
Reply created 12 Jul 2019Thank you for your review Jeff! Our crews, both measuring and installation, are meticulous with clean up and making sure all surfaces are protected during the installation process. Enjoy your new shower!
Reply created 12 Jul 2019Thank your for taking the time to write a review Bruce and share your experience with us. We are very proud of our team and our products!
Reply created 12 Jul 2019Thank you Adarsh! It has been a pleasure working with you and we are delighted that you are happy with our products and services.
Reply created 12 Jul 2019Thank you for the review! We are very proud of our team and our products!
Reply created 12 Jul 2019Thank you Paul! We really appreciate you taking the time to share your experience with us!
Reply created 12 Jul 2019