Lusso Design (Entry Doors & Door Inserts)

Rating: 5 out of 5

Lusso Design (Entry Doors & Door Inserts) reviews (403)

  • Review from Trudy Butler
    Rating: 5 out of 5
    Review left on 21 Apr 2023

    Beautiful custom door and great company to work with

    Working with Andrew and his team was an amazing experience. Great communication and product! Andrew provided us an option to extend our door frame and custom built us a beautiful looking, secure front door. There were so many options provided that we created our perfect door. I would highly recommend Lusso Designs to all my family and friends!!! Thank you so much Andrew.

    Answer from pro:

    Hi, Trudy! Thank You for taking time to write the review!! We were quite lucky - that original opening from existing door & sidelite was just about the perfect size opening for the new oversize single door. Makes quite an impression! It was a blast figuring out the overall concept & all the small details of the door - came out so nice:) Thank You for Your trust & enjoy Your new door system! Andrew Lusso Design

    Reply created 23 Mar 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2023

    Beautiful modern fibreglass door - excellent service

    Andrew was great to work with from the get-go. Whether it was over the phone or in person, he thoroughly explained all options and details from the initial planning stages to installation. He took the time to demonstrate why he worked with the suppliers that he did, which provided piece of mind that we were getting a quality product. Come installation day, he and his two partners worked diligently to ensure that the door was fitted perfectly and sealed from the elements. The project area was tarped and cleaned up afterwards. In the end, we were left with a beautiful modern style front door that we know will last for many years to come.

    Answer from pro:

    Hi, Vincent! Thank You so much for taking the time to write the review!! It's been a few years since I've updated & widened my product & manufacturer selection and I have to say while it takes a little bit of extra time to figure out the best fit for the project with all of the choices at our disposal, it feels great that I'm able to offer so many great options and ways to customize the doors. Your door system is one of my favorites from 2022 - such a drastic transformation compared the old door both in terms of aesthetics but also in terms of overall durability. It was a pleasure working working on Your project! Enjoy Your new door system! Andrew Lusso Design

    Reply created 23 Mar 2024
  • Review from Aaron
    Rating: 5 out of 5
    Review left on 26 Dec 2022

    Incredible door

    If every business were run the way that Andrew runs his business, this world would be a better place. From the initial email, to the day he installed the door, Andrew answered all of my questions in the most courteous and concise manner. It was easy to share my ideas with him and was happy with the suggestions he provided. On the day of the installation, his work was very neat and professional. I will be contacting him to replace other exterior door.

    Answer from pro:

    Hi, Aaron Thank You for Your kind words - I'm far from perfect & there's always room to improve, but I try! Even though I can get stretched a bit too thin at times - well maybe in another 1-2 years I'll be able to train an AI assystant to help with some admin workload - would've made wonders for productivity:) Thank You for Your trust with the front(and additional 2 doors we installed in 2023) - and in case You are reading this before we've taken care of it - that replacement miniblind insert is coming soon! Thank You again! Andrew Lusso Design

    Reply created 23 Mar 2024
  • Review from David
    Rating: 5 out of 5
    Review left on 21 Dec 2022

    Front Doors

    Andrew and his brother replaced our front doors. They were professionally and expertly installed. Right from the beginning of meeting with Andrew, the selection process was seamless. He answered all our questions and offered advice when needed. The new doors are the envy of the neighbourhood and have made a big difference in appearance., noise prevention and drafts. The beauty and style have both enhanced the decor from the inside and outside of our home. We highly recommend Andrew for any door purchases and installation.

    Answer from pro:

    Hi, David! Thank You very much for leaving the review! I'm so glad to have my brother on board - now after years together, we work in sync which makes the installations go so much smoother! Just don't tell him that I said that or I'll have to give him (another) raise:))) Jokes aside - Thank You very much for trusting us with Your doors, we always do our best to make sure that every customer is happy and of course if You ever have any questions or concerns with the new door - don't hesitate for a moment to give me a shout. Thank You & have an amazing day! Andrew Lusso Design

    Reply created 23 Mar 2024
  • Review from Stefan Geanta
    Rating: 5 out of 5
    Review left on 20 Dec 2022

    Front door installed

    Excellent customer service, flawless installation, fantastic design, best price on the market. Highly recommend Lusso Design.

    Answer from pro:

    Hi, Stefan! Great review - short and on point:)) Thank You so much for leaving one - I know how busy Your work schedule is and I appreciate You making the time to write it. Enjoy Your new doors!! (and hopefully, if we are installing some more for You one day - we'd have better luck with the weather - I did not realize when we were confirming that install day, it would end up pretty much the snowstorm of the century:)) Have a great one! Andrew Lusso Design

    Reply created 23 Mar 2024
  • Review from Jim Santos
    Rating: 5 out of 5
    Review left on 19 Dec 2022

    Fantastic Communication and Service

    I was looking for a company to replace my front door. First time I got in touch with Andrew, I was surprised that he took the time to speak with me and explain how he works and what type of products he uses and was friendly through the whole call. Before speaking with him, others seemed to not want to be bothered with the job. His communication was great and he was up front with costs and timelines to order the door and the installation. His professionalism was apparent as he began the job. Our portch was done this past summer and he made sure no damage was done to the threshold during the removal of the old door. He took the time to explain his process as it happened to give us assurance the job was done corectly and provide us with piece of mind. The work was done in one day and it looks fantastic inside and out. I would gladly deal with Andrew again and wouldn't hesitate to recommend his work. Thank you Andrew for such a pleasant experience from start to finish.

    Answer from pro:

    Good afternoon Jim I'm always happy to share as much information about what I do & how I do it - I think in the end that's what separates the true professionals in any industry - we have to put effort into educating our clients so that they can make an informed decision on what works best for them. In the end of the day there are so many different materials, products and installation approaches - some work better in one situation, others are meant for another one so I'd always want to make sure that my customers understand the logic behind whatever approach we are using for their particular project. Thank You so much for Your trust and for taking the time to write the review. Enjoy Your new door! Andrew Lusso Design

    Reply created 23 Mar 2024
  • Review from Dan
    Rating: 5 out of 5
    Review left on 9 Dec 2022

    Fantastic service and Great product

    From beginning to end Andrew was a great communicator and professional. Installation was clean and done in one day. We interviewed at least 6 different door "suppliers" and all were selling from catalogues. Whatever brand they associate themselves with, that was the selection. When I found Andrew, we were wowed with the service and selection options. We reviewed his past work (through his extensive photo library) and discussed what we wanted. Easy peasey, completely customized!!! Style of door, window insert (custom made - we even picked the glass components) and hardware we preferred. We're very happy. Andrew, thank you for your knowledge, expertise, customer service and hard work. It's obvious you take great pride in your work. Thank you.

    Answer from pro:

    Hi, Dan Thank You so much for taking the time to leave a review! It's extremely common for my industry to carry only the standardized selection of door styles and glass - makes mass-manufacturing so much easier, except that that's exactly how we end up with full subdivisions of standard doors all looking pretty much the same. I'm glad that we are on the same page - the front door is meant to be a focal point and taking a little bit of time & effort to create something more interesting pays off thousand-fold. Enjoy Your new door & Have a great day:)) Andrew Lusso Design

    Reply created 23 Mar 2024
  • Review from Anne Wright
    Rating: 5 out of 5
    Review left on 5 Dec 2022

    Amazing experience!

    Wow! Working with Andrew has been a fantastic experience from beginning to end! I first reached out to Andrew about two years ago with a vision in mind for a new front door, but no idea of the cost. Andrew answered my inquiry quickly, spoke at length with me about the door, and provided a quote. When I reached out a year after the initial quote, ready to get the project started, Andrew was once again quick to answer, very friendly, informative, and helpful. The entire process was great we went back and forth multiple times getting the design just right, he would provide drawings of the different styles so that I could visualize the difference (small details like which size bevel to get), and he was incredibly responsive! Once the design was decided and everything went into production, Andrew was great at keeping us informed. It was a long process, as most things in the construction world are these days, and he would reach out with updates without being asked alternatively, if I messaged him a question about anything he was always quick to answer with a friendly, informative response. Finally, the best part! Our door installation! The door itself is absolutely gorgeous, and exactly what we had envisioned. Andrew is someone who takes great pride in his craft and pays incredible attention to detail the install was not an easy one, but he was able to troubleshoot and the final result is absolutely stunning. Plus, the door itself opens and closes smoothly, and we no longer have cold air coming in through the seal! I cannot recommend Lusso Design enough! My husband and I loved that we were dealing with Andrew the whole time from the design all the way to the installation, he was the one doing the work. His price was incredibly reasonable, he went above and beyond to make sure we got the door that we had in mind, and we really appreciated his attention to detail. If you are in the market for a new door, Lusso Design is definitely the way to go!

    Answer from pro:

    Thank You so much for Your kind words!!!!! And for the patience with waiting for the door system to be complete - these custom bevels in the sidelites turned into a bit of a logistics conundrum:))) Was an absolute pleasure working with You on the door (and on the window a few months later as well!!) Thank You so much!! Have an amazing day! Andrew Lusso Design

    Reply created 23 Mar 2024
  • Review from Berlinda Santiago
    Rating: 5 out of 5
    Review left on 30 Nov 2022

    Love our custom doors

    We had great experience working with him at our old house and was happy to have him back to do customized doors for our new home. Andrew and team were very quick , efficient , professional and very knowledgeable of the trade. We love our customized doors and have gotten a lot of compliments ! Would highly recommend!

    Answer from pro:

    Hi, Berlinda Thank You so much for trusting me with Your doors!(Again:)))) At this point I really mostly specialize in the complete door replacements rather than door inserts but Your idea was so cool, that I couldn't pass on the opportunity to create something awesome:)) I actually posted it on my IG not so long ago and it's probably the most popular post of the month:)) All credit goes to You for coming up with such a cool concepts! Thank You for taking the time to write a review!

    Reply created 23 Mar 2024
  • Review from Customer of Lusso Design (Entry Doors & Door Inserts)
    Rating: 5 out of 5
    Review left on 29 Nov 2022

    Entry doors

    Andrew designed frosted glass fibreglass doors for us. He did an absolutely amazing job on them. We gave him a few rough ideas and he was able to create exactly what we wanted. Andrew is the only one in the industry that can offer multipoint fibreglass doors with a keyless entry because he has designed a system that works. I love that I can also use a key pad that is hidden and not on the door itself. The frosted glass design allows for privacy and the ability to see out which is exactly what we wanted. He went above and beyond to find a way to make the design work. We love our doors.

    Answer from pro:

    Thank You so much for taking time to write the review! The smart lock multipoint approach took several years to fine tune but by now I have so many projects where we are using this approach and it works great! Glad that You like the design - its always great to add more personality to the door rather than use the 10 standard cookie-cutter styles that most of the industry uses:)) Enjoy Your new doors! Andrew Lusso Design

    Reply created 23 Mar 2024