Diverse Flooring

Rating: 4.8 out of 5

Diverse Flooring reviews (101)

  • Review from Customer of Diverse Flooring
    Rating: 5 out of 5
    Review left on 25 Nov 2015

    Condo Renovation

    I am very pleased with the high quality of work I received from Diverse Flooring. Shawn and Todd were very kind and patient with me as I chose from a endless option of samples. The designs and supplies suggested, have turned my living space into a beautiful place I am proud to call my own. I have been very happy with the contractors supplied by Diverse. Without exception, each of the workers sent to my job site have been kind, considerate and patient with me, and each contractor was able to deliver top quality work. I appreciate the Diverse Flooring team very much and Thank the entire team very much, They managed to make a difficult situation a little easier.

    Answer from pro:

    Dear Client, Thank you for such kind words of praise, with a review such as yours today is PAY DAY for Team Diverse Flooring. We thank you for the opportunity and if you ever have any questions or concerns please do not hesitate to contact us immediately and we will look after you. If you, a family member or a friend require our service in the future please do not hesitate to call or email us. We hope you enjoy your new flooring for years to come. Sincerely Todd and Shawn Farina Owners of Diverse Flooring

    Reply created 25 Nov 2015
  • Review from John Van Zuylekom
    Rating: 4 out of 5
    Review left on 23 Nov 2015

    Laminate flooring

    We needed to replace the laminate flooring on our main living level of our town house. After going to several other flooring stores and not being very impressed with the service, we went to Diverse flooring (I had purchased flooring from them years ago and liked the service) There, Denny was very helpful and personable, we liked and trusted him. He helped us chose a beautiful laminate product, came to our house and measured everything out and gave us a very detailed estimate and explained it very well. We agreed, so Denny then arranged for our installation with Doug, who was very good also. The whole process was quick and easy. Diverse flooring wasn't the least expensive, but my wife and I felt that we got great value from them. I would recommend both Denny and Doug to any of my friends! Thanks, guys!!

    Answer from pro:

    Hi John, Thank you for taking the time to provide such a nice review for Diverse Flooring. We are glad that you and your wife are happy once again with the service and chosen product. We hope you will be happy with your new laminate for years to come. My brother and I are happy that Denny and Doug were able to look after you so well. Should you ever have any questions regarding your products or the flooring installation, please do not hesitate to call or email and we will be sure to look after you in a timely and appropriate fashion. Take care until next time. Sincerley Todd and Shawn Farina Owners of Diverse Flooring

    Reply created 25 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Nov 2015

    New Laminate Flooring in Living Room, Dining Room, Family Room and Den

    We recently had Diverse Flooring install laminate flooring in 4 rooms in our home. The service we received from Shawn from the time we walked in the store explaining the products and options available to us, to overseeing of the installation was amazing. Although we ran into a few issues, as some renovations due, Shawn was the ultimate professional, who cares about his costumers. Shawn treated our home as if it was his own and would only accept the very best out of his installers. Shawn visited our home to inspect the work of his installers and made sure that before we paid our final bill that we were completely happy with the finished product. Shawn and the team at Diverse Flooring take pride in what they do and we would not hesitate to use them again and would recommend them to anyone who is looking to do a home renovation. Again, thank you Shawn, it truly was a pleasure working with you! Joe & Liz Silva

    Answer from pro:

    Good evening Joe and Liz, First off thank you for allowing Diverse Flooring the opportunity to look after your flooring requirements, secondly for your patience and finally for taking the time to provide us with such a nice review. We appreciate the our clients work hard to earn the money required to make such a significant purchase and therefore at the end of the day your satisfaction is what counts. I am sure you will be happy with your new Mannington laminate for years to come. Should you ever have any questions or concerns about your new floor please do not hesitate to call or email us directly and we will be more then happy to address them accordingly, or should you or any of your family or friends require our service don't hesitate to send them our way and we will provide the same care to them as we did for you. Sincerley Todd & Shawn Farina owners of Diverse Flooring

    Reply created 12 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2015

    Installation of new laminate flooring and kitchen tile

    We recently had Diverse Flooring install laminate and tile through out our home. The service we received from the time we walked in the store explaining the products and options to the men that did our installation was amazing. They were on time, very professional, removed old materials and left everything clean each day. Sam's attention to detail was top notch on our laminate and baseboards. Denny our project manager stopped by multiple times through the installation to make sure that everything was going smoothly and we were happy with the finished product. I would certainly buy from Diverse again in the future!

    Answer from pro:

    Dear Mrs Walker, Thank you for your kind words of praise, and allowing Diverse Flooring and our team to look after your flooring requirements. It was our pleasure to provide you with your new Armstrong laminate flooring and Armstrong Alterna engineered stone tile. Nothing pleases us more then when we serve one of our clients and we are not only able to meet their expectations but exceed them. We hope you enjoy your new floors for years to come. Should you or your family and friends ever require any services we would only be too happy to look after them for you. Further please do not hesitate to email or call us directly should you ever have any concerns or questions about your investment with Diverse Flooring and we will only be to happy to address them for you. Sincerley Todd, Shawn and Team Diverse Flooring

    Reply created 10 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2015

    Installed vinyl sheet flooring

    We had 1100 sq ft of uneven cement and ugly tile in our cabin. The installers came and within 24 hours completely leveled and meticulously laid vinyl sheet flooring throughout. Could not see any seams. I was overwhelmed at how good it looked and love to show it off. Great customer service. I would recommend this company.

    Answer from pro:

    Good day Peggy and Doug, We very much appreciate you providing us with the opportunity to look after your flooring requirement in your family cabin. Further we thank you for taking the time to provide Diverse Flooring with such a nice review. Know that the Tarkett vinyl flooring you have selected will be safe for your loved ones and of course your little four legged ones as well. The vinyl flooring should serve you well for years to come. Take care and please don't ever hesitate to call or email should you have any questions and or require our service again. Sincerely Todd and Shawn Farina Owners of Diverse Flooring

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Oct 2015

    carpets (bedrooms) and quartz countertops (kitchen and bathrooms)

    Shawn was extremely professional, responsive and got our reno project done in record time. His team were punctual, courteous and a pleasure to work with. The quality of the installation and the final product have exceeded our expectations and I wouldn't hesitate to hire Shawn and his team again.

    Answer from pro:

    Good day and thank you for your kind words. Thank you for providing Diverse Flooring with the opportunity to look after your new quartz counters and bedroom carpet. It was our pleasure to serve you. We look forward to working with you in the future. Good luck on the sale of your home. Sincerely Todd, Shawn and Team Diverse.

    Reply created 12 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2015

    Flooring on Main Floor & Upper Floor

    If you are ever looking for any kind of flooring, I highly recommend Diverse Flooring in Maple Ridge. They are a family run business and they just did the main floor & upper floor in our house and we love it. Not only are we extremely happy with the quality of the finished work, but they are also extremely professional, courteous, and priced right. I did a lot of research in flooring companies before we chose them, and we are not disappointed in the least. I would gladly welcome them into our home again for any future projects. Thank you so much Shawn, Todd, and team!

    Answer from pro:

    Good day Chef Dez and Katherine, First I wish to thank you and Katherine for providing the opportunity to look after your flooring requirements in your family home. The trust that you put in our hands means a lot to my brother, our team and myself. It was a please to work with you and we look forward to working with you and Katherine in the future. It gives us great pleasure when we have client's that are as happy as the both of you are. We are certainly not perfect and we do fall down from time to time, but when we do, we work hard to make things right and in an expeditious way. Again thank you for entrusting Diverse Flooring with your project. Should you ever have any questions or concerns with your investment, or require further service, know that we are here to serve you. Sincerely Todd, Shawn Farina and Team Diverse :)

    Reply created 27 Aug 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 6 Aug 2015

    Flooring purchase and installation

    If you have a tight budget do not spend your time with Diverse Flooring. 6 months, missed appointments, original quote not honoured, refused to complete order when we refused "extras"

    Answer from pro:

    Good day Donna, Since my brother Shawn and I started Diverse Flooring years ago, we've strived to always ensure all our clients are fully satisfied. As one of the owners, I find this review to be quite concerning. I wish to invite you to contact me directly so that we may discuss your experience. I have gone through all communications with yourself via email both by myself and my staff member. I wish to go over them with you, in an effort to see where we may improve and further where we could have better served you. Please accept my sincere apologies if we have failed in our service to you. You may contact me either on my direct line and or by email. Both of these contacts you have and if you require them please call the store and the staff will provide them to you. I assure you that if you look at our many reviews this is not the case for the vast majority of our clients. Although we try our very best we can not satisfy everyone. If you want the best flooring product for your home with top notch service, an overwhelming number of people have chosen Diverse Flooring and have been very satisfied. Sincerely Todd and Shawn Farina

    Reply created 12 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Apr 2015

    Living room, dining room and entertainment room

    From the time we entered the store and met Shawn who helped us pick the carpet material, to the installation by Brian and his assistant AJ we were impressed with their professionalism and friendly polite manner. They all took great pride in their work and we were and still are very pleased with the carpet that covers our living room, dining room and entertainment room. Thanks again guys.

    Answer from pro:

    Good day Maureen, The team at Diverse Flooring would like to thank you for the opportunity you afforded us and we are very happy that you are please with product and service. Please remember to retain your receipt of purchase, vacuum weekly and to have your carpet professionally cleaned every 18-24 months depending on traffic. Hold on to the cleaning company's receipt, should you ever have a claim and doubtful you will, you will require these documents. We appreciate your support and know that we are always here to help with any questions, concerns you may have, or if yourself, a family member of friend require the use of our products and or services. Enjoy Sincerely Todd, Shawn Farina & Team Diverse

    Reply created 16 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Apr 2015

    Entryway floor

    Shawn showed excellent attention to our needs showing us many styles allowing us to make an educated decision. Denny helped us do up the work order & set dates for measuring & install. Brian was our installer & he was thorough. The floor was down in a day with follow up the next day to finish putting in transition strips. The floor looks great & we are very happy. Definitely adds beauty & value to our entrance way. Thanks Todd, Shawn, Denny & Brian.

    Answer from pro:

    Good day Walter and Fran, We are so glad we could be of service once again. We hope you enjoy your new Armstrong floor, the Altera is a very good choice. Should you ever have any questions on after care or have any concerns please do not hesitate to call or email. You have my direct email address and I would be only to happy to address these for you. Enjoy your vacation and thank you for taking the time to share your experience. Sincerely Todd, Shawn Farina & Team Diverse

    Reply created 16 Apr 2015
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