RoadRunners Moving & Storage

Rating: 5 out of 5

RoadRunners Moving & Storage reviews (339)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2012

    Moving from Townhouse to Condo

    We used RoadRunners on Jan 9, 2012 and were very impressed with their service. They arrived on time early in the morning. We had three men to help with the move, Paul, Brandon and another chap. They were very professional and swift in moving my furniture. They took great care as if it was their own and had wraped it really well. I have moved twice before with some other movers and was very unhappy with the move as they had damaged my furniture and walls. With the expertise of Paul and Brandon, we had no stress at all for the first time. They used runners on the stairs and floors so nothing got dirty or damaged. They even refunded some money as they finished earlier then expected. We would definitely use RoadRunners again! They ROCK!!!

    Answer from pro:

    Thanks Sheb, We're always looking for ways to make the experience with RoadRunners more valuable to our customers. Thanks for the feedback and all the best! RoadRunner Moving & Storage

    Reply created 15 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Mar 2012

    Moving from Toronto to Montreal with Storage time

    We have lived in several parts of the globe and moved nationally and internationally too many times. The chaps at RoadRunners were great. Great service and no surprises. Highly professional and really committed to the customer. I would strongly recommend to anyone.

    Answer from pro:

    Thanks for the feedback Luigi, Surprises are a no no at RoadRunners. We lay all the cards on the table before your move. Happy to hear you had a positive experience with us and hope that we can work together again in the future. Best regards, RoadRunners Moving & Storage

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2012

    Moving my Mom from her home to a Condominium

    This is the second time I have utilized RoadRunners. The first time was a few months ago when they moved me. My move was not a typical one as I had many oversize and very heavy items (up to 750 pounds per piece) As always they were unbelievably professional and courteous throughout the whole process. My Mom was very nervous over the last 2 days. It was a 2 day move. A Big one! All of Pauls co-workers were very polite and helpful every step of the way. The care that they take with all the items is extraodinary. I will be calling them again the future when I move again (hopefully not too soon). They truly deserve 5/5 stars as any body that can make my mom happy and less nervous when moving homes is truly a G-dsend. Kudos to RoadRunner. Great job guys !

    Answer from pro:

    Hi Josh At this point I think we've moved almost every member of your family! It was an absolute pleasure working with you from start to finish. All the best to you in you new home! Best regards, RoadRunners Moving & Storage

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 14 Feb 2012

    Move 1 bedroom apartment to new condo

    I went with roadrunners as my usual moving company was not available on the date that i needed them. i was very unimpressed. They sent 2 guys who seemed like they were NOT professional movers - nice guys, but just not organized, energetic or acting like they were on a job!!! my fiance and i had to help move things OUT OF MY APARTMENT and into the hallway as well as from my building foyer and into the truck while these two were doing God knows what. I was so destraught as i probably could have asked friends to move me and it woud have been the same. In addition, i had to pack ALL OF MY CLOTHES into the wardrobe boxes that were given to me. I told the movers that i had a time contstraint at the new place ( had 3 hours heads up to move out of a one bedroom before my booked elevator time at the new condo). At 2.5 hours into the move my couch, most my boxes and the bed were still in my place. The one mover i had asked to speed things up to told me to help with 'the little things'... I tried calling Paul/Brandon to ask for a 3rd guy to be sent at the new location i was moving to, as there was a time limit on the elevator booking and i was afraid we were not going to make it on time. I got a voicemail so i didn't bother. I had to call my brother in law to meet me and my fiance at the new condo, when the movers arrived, so that we could unload and get things upstairs in time for my elevator booking to end and not be bumped. I'm really really sad to say i had a bad move. it probably would have taken 8 - 10 hours at the pace these guys were going, so without the 3 of us (me, my fiance and bro in law) helping it would have been a disaster. like i said, the guys were nice and all but just NOT professional movers. We have a subsequent move (my fiance is leaving his place to move in with me) and i WILL NOT be using RoadRunners. I plan on calling Paul to let him know that i was not pleased with the service. The worst part is, i didn't put up a fuss, i paid, but i just want to say, their service up front in booking you is good and professional, but the actual movers they send are not up to snuff.

    Answer from pro:

    The crew present on this move were Kenneth and Raleigh, both of whom are well organized and efficient career movers who are responsible for many of our positive reviews on Homestars The problems our customer addressed in her review were not a result of unprofessionalism as she described, but Rather a simple scheduling error on her part. KR in Toronto reserved our services for February 11th, 2012 with a start time of 10:30am. Despite the bad weather Kenneth and Raleigh managed to arrive at her condo promptly at 10:30am ready to work. Unfortunately, KR in Toronto had reserved her elevator from 9 am that morning until 12pm, thus wasting a full 1.5 hours of available elevator time and leaving herself a narrow 1.5 hour window to move out of her condo. Not an impossible task, but one that requires teamwork from all parties involved. KR's fiance offered a hand to move items to the truck while KR helped with the little things such as packing her clothes in the wardrobe boxes provided. In spite of the inherent shortcomings of KR's move, it was completed without damage in 5 hours. Hardly worthy of 2 stars. KR's distress was completely understandable given the situation, but also completely avoidable with better planning.

    Reply created 2 Apr 2013
  • Review from Katherine Vatcher
    Rating: 5 out of 5
    Review left on 5 Jan 2012

    moving of very heavy map drawers

    I was very happy with the quick response, the punctuality and the quality of service. friendly yet professional. A great experience with a polite and capable crew!. I would not hesitate in recommending them to others or using them myself again for bigger moves. Nice attention to detail and the yinstilled confidence.Thanks, Kathy

    Answer from pro:

    Hello Kathy, Thanks very mush for the wonderful words. All the best, RoadRunners crew

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2011

    Move from 3 bedroom house to 4 bedroom house

    Brendon was courteous and helpful, especially when I had to book RoadRunners quickly before our move. The crew was quick and careful with our belongings. They were also very polite and had a smile on their faces throughout the day and even when some of our furnishings proved more difficult than they thought. The move cost more than the estimate, but I have to admit that we had a lot of things that perhaps Brendon didn't consider during his estimate.

    Answer from pro:

    Hi Maria, Thanks for the feedback. Estimates are by no means perfect, that being said, we never bill beyond the 10% cap, unless additional work is requested. Im happy your experience was a positive one and wish you and your family all the best in your new home. Warm regards, RoadRunners Moving & Storage

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2011

    Move from Richmond Hill to Richmond Hill

    I am extremely pleased with these fine movers, they are exceptional. They arrived on time, were professional, established an excellent plan for the move and executed perfectly. They are highly recommended and I will use them again.

    Answer from pro:

    Thanks very much for feedback. We strive to do the best we can on every move. All the best, RoadRunners Moving & Storage

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2011

    move

    Not only were Paul and his crew available and very accommodating last minute after a nightmare experience with another moving "company", they were very professional and respectful of our houses. They laid down red carpeting throughout the house and wrapped everything in protective blankets. Even took the time and had the forethought to take extra special care of my wifes late fathers carriage light. Thank you so very much for that guys. It meant a great deal to us. Extraordinary service and one i would not hesitate to use again and recommend to friends and family.

    Answer from pro:

    Hey there, We can't thank you enough for the kind words. Glad we could be of service. All the best on your new journey, RoadRunners Moving & Storage

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2011

    Moving from 2200SF condo to 3 storey home

    Simple. Professional. Courteous. Easy to talk to. These guys know their stuff. Paul and his crew took better care of my things than I do myself. I have several pieces which are solid wood and weigh upwards of 420 pounds and they moved them as if they floated on a cloud. I called on a Saturday. Thy came on Sunday (1 day later) to quote the job. THey came the following day to wrap and package all my items. Wednesday was the big move and it went flawlessly. I cannot describe how comfortable they made me feel throughout the whole process and the professionalism of their entire crew. I was nervous trying a new moving company and I could not be happier with how it went! I will definitely call roadrunner in the futurewhen I move again and will definitely recommend them to friends.

    Answer from pro:

    Hey Josh, Thanks a ton for the review. We're very happy to have helped make your move a little easier! You we're an absolute pleasure to work with! Thank you for choosing RoadRunners Moving & Storage

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2011

    House to Condo move

    Paul and crew were on time, professional, and handled our items with care. They charged exactly what was quoted with no hassles. I would use them again for another move and recommend them to others who are looking to avoid the hassles you hear about from other companies.

    Answer from pro:

    Thanks for the feedback. Hassle free is our goal. Glad your experience was a positive one. Best regards, RoadRunners Moving & Storage

    Reply created 13 Dec 2016
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