Cuisine Sante International reviews (24)

Christine: Congratulations on your new purchase. First off I would recommend that you invite your son to come to one of our cooking shows so he as well will learn how easy it is to cook with our exceptional cookware the right way. Secondly; the Der Triumph does take between 2-3 weeks now for delivery because it has become one our customer favourite add ons. Thirdly; send us as many customers you can and each time they attend our dinner and talk to our representative you will receive 100$ added to your account so you may receive additional product free of charges. The bonus is only good if you communicate the list of referrals to your consultant within 48 hours. Hope this clears up any questions you might have.

Craig: Sorry to hear that your experience wasn't what you expected. A lot of our customers come to shop and compare with what is available elsewhere, knowing ahead of time that we sell cookware. We are in the business to sell high quality cookware that is not available anywhere else. We can all agree good cookware will last a lifetime. Internet sometimes offers you things that are not what they seem and when you order them there are many more surprises. We will all agree that what we do is an education in cooking with high quality cookware. It is a must when buying high quality. There is nothing unethical about what we do. We read all the facts before anybody leaves here and that way we always ensure good customer service.

Sandi: The charges you are referring to are handling charges not shipping charges. Our company does business different from what you general would see in a regular store. Our products come direct from the manufactures to you. We cut out all the middle people and save you many dollars doing so. Unfortunately there are fuel surcharges and duties that accumulate over 22% but we only charge 8.5% to our customers. This is explained to you in our showroom when the prices and offers were explained to all. The 100$ certificate you refer to is the only 100$ we offer to our new customers on additional purchases. Thanks you for purchasing our exceptional cookware.

Joe: Most people buy and very few don't. We are surprised when people don't buy. We sell high quality cookware that is not available anywhere else. We sometimes offer a package that includes a condo certificate. There is nothing free about the certificate other than we give it for free to each customer that buys. This certificate has a single small additional fee which we explain to each and every customer before they leave.

Hi Dena, we would like to resolve whatever issue you may be having. The problem is unclear from your email. Please contact me directly at wayne@csil.ca and provide your contact information. I assure you I will respond within 24 hours. Wayne

Thank you for the kind words, we're glad you enjoyed the show. You are absolutely right, we help elevate your cooking experience, as well as food quality and overall health. Don't forget to take advantage of our referral program, the best way to get high quality products free!!

Hi Craig, the "fine print" as you call it is not fine, and we actually read our policy aloud to you, then you initial saying you understand, so please be fair. Although the policy states 48 hours for exchange we routinely extend this, providing all products are in the original box and not used. The thermometer (should it be defective) is normally replaced free, and since it is a spring loaded thermometer I am confused as to what you think constitutes "the finest quality" in a spring? As for the 7 layers, the 7 plys do consist of various metals which are described on the product card that was included with your cookware. The important factor to keep in mind is that ONLY the chrome-titanium metal touches your food, making our cookware one of the safest and most efficient in the world. The other 5 layers provide for specific area's of concern: copper provides the even heat distriution and aluminum great conduction. Having them "sandwiched" by 12oolbs of pressure is part of the strength of our product. Regardless we are sorry to hear you are not happy and would welcome the opportunity to discuss any issues you may have. Please call the offfice where you purchased the products, they will be happy to discuss these issues.

Hello Steven and thank you for purchasing our products. The Der Triumph is a vibration excercise technology machine, which is the same science that T-Zone basis its product on. We do not however claim to be the same machine. Our machine is designed to give you years of service and is so reliable it is also offered through select Costco locations. The promotional coupon you received for the trip is strictly a bonus offered through a promotion with PTS travel. I suspect from your response you made no effort to redeem the coupon. Your comments are direct quotes from comments circulating online relating to PTS. Many of our clients have enjoyed this promotion. Here are a few things to keep in mind regarding this promotion: 1) it is NOT all inclusive, it is the condo only 2) there s a $100USD registration fee which is non refundable 3) there will be a $199-299 resort fee 4) all terms and conditions are on the pamphlet and should be read prior to redeeming the certificate. Should you require further assistance with redeeming it we would be happy to provide you with the PTS contact information.

Hello Kabi, I am sorry to hear you did not enjoy your experience. The promotion you are referring to was a first time initiative which has had some setbacks. Do keep in mind it was not Cuisine Sante you paid to participate in the promotion. Please contact the showroom office you visited and we will be happy to explain the Groupon promotion. Assuming from your Kanata location you visited the Ottawa showroom I took the liberty of trying to find your consultant, but no one recalls a call requesting clarification on the promotion. Perhaps your lack of response is from Groupon? In any event we do strive to provide great customer service and would welcome the opportunity to discuss your grievances, please contact the office you visited and speak to a manager.