Sem's Moving & Storage

Rating: 5 out of 5

Sem's Moving & Storage reviews (142)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2016

    Working on a rainy day

    We hired Sem’s Moving to help with our move within Toronto on a very rainy Saturday. The 3 man crew, Vasily, Juan and Jacke did an AMAZING job even in the pouring rain and moving our stuff into our apartment on the 7th floor! They arrived on-time (even early) with the truck and all the moving supplies, they were very fast, efficient, but yet were very careful with all our stuff. They wrapped all our furniture and t.v. with blankets and shrink wrap and put our bed in a mattress bag. They also took very good care of our expensive paintings. Even in the pouring rain, nothing got wet when we unwrapped them. The movers were also very friendly. They did the move in the time quoted, although the double drive time was kind of confusing but overall the move went very smoothly. Marcus was also very pleasant to work with over the phone, and he was very helpful with setting up the reservation. We have moved around a lot in the past and these guys were definitely the best. Keep up the good work Sem’s Moving!

    Answer from pro:

    We carefully choose our team members to ensure that our clients are always pleased with their move. In this concern, thank you for recognizing our crew's effort and wish you all the happiness in your new home.

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2016

    Massive Success

    Sem’s Moving is amazing! Recently moved to a new house and found out about them through a friend. Salesman Roger and his crews' team did a great job. We found them very organized team and finished the job with massive success. Didn't want my previous things breaking or damaged! Well done guys!

    Answer from pro:

    Dear Britney, our company values your time for writing this feedback. All the team is working hard for 100% satisfaction of the customers.In this concern, we are happy when we receive these kind of positive reviews. Thank You for highly appreciating us!

    Reply created 13 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2016

    Perfect

    I knew it was not going to be easy. From what my friends had told me, relocation was one stressful activity that I wouldn’t like going through. Even when I was hiring Sem's Moving and Storage  relocation crew, I was not so sure of their capability. I kept thinking that they were going to fail me in every way possible. On the relocation day however, things took a different turn because it turned out that the relocation was better than I had expected. The group that was sent down worked so hard and only left when I was safely in my new home. I am grateful.

    Answer from pro:

    Dear Tom, thank you for the excellent review. We are contented to hear about such a good collaboration between the customer and the moving company. We are proud that you had a great experience, a comfortable and stress free move!

    Reply created 3 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2016

    Cool Relocation Experience

    Relocating using Sem's Moving and Storage was a cool experience. I will not compare that single relocation experience with anything else because it was completely different. The move was nice and the services were cool. I was able to relocate from in a good and perfect way than ever before. I was keen to ensure there were no mistakes. It was perfect and I appreciate their awesome services

    Answer from pro:

    Our Sem's Moving and Storage movers are not afraid to carry some heavy lifting, especially when it means our client's don't have to take the risk in moving those pieces themselves. We are extremely thankful for the chance and trusting your stuff with us! Keep us always in mind!

    Reply created 16 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2016

    Everything was Treated As If It was Fragile! Thank You

    When I had to pack up and move to a different province, I would mark the boxes with fragile goods so that the moving company would take extra care of them. However, I didn’t even need to mark a single box, because All In Sem's moving and storage treated every item as if it were fragile. That means a lot to me!

    Answer from pro:

    Dear Alex, thank you for posting your review. It has been a pleasure working with you and will look forward to hearing from you again. Best Wishes, Sems Moving & Storage team.

    Reply created 16 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2016

    Amazing

    They moved a set of bedroom furniture, desk and chair, lamps, and several boxes of kitchen & personal items from a 3rd floor apartment to the second floor of a private home. The distance of the move was about 10 miles and the entire process was fast and efficient . The movers were very professional and took care excellent care of protecting the pieces they were moving. I couldn't have been more pleased and would definitely use this company again!

    Answer from pro:

    Dear Kevin, thank you very much for making us the movers of your choice. Feel free to contact us in case you shall consider moving again. Sems Moving and Storage team.

    Reply created 16 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2016

    Great team!

    I was so happy with your crew and our move. The crew was polite and very professional. They took very good care of our items and the house as they were navigating stairs, even with heavy items. They even stayed an hour over to make sure that everything got moved in AND they moved every last thing out of the house after I was only planning on having them move the heaviest stuff. It was worth every penny to have their help and I am extremely grateful. Please pass along my gratitude.

    Answer from pro:

    Dear Anetta, we're very proud of our professional movers and you can be sure that I will personally inform the moving crew about your satisfaction with their work. We hope you are enjoying the process of settling into your new home and thank you for choosing Sem’s Moving & Storage!

    Reply created 16 Sep 2016
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 21 Jun 2016

    Toronto Move

    I contracted with Sem's movers for labor help in unloading a truck on June 19, 2016. I received a confirmation on June 2, 2016 (Confirmation #F1589083) with the contingency of a $100 dollar deposit, which I also paid on June 2, 2016. They confirmed receipt of the deposit on June 3, 2016. The Friday before the move (June 17, 2016 at 215 pm) they sent an email to confirm the moving time. At this point I was in the midst of moving my things from the US to Canada and did not see the email. 30 minutes later, at 245 pm on June 17, 2016 they sent another email saying they wanted to move my time to the afternoon on that Sunday June 19, 2016. At this point I'd already made arrangements for truck return as well as flights that could not be changed. I did not see their email until late June 18, 2016 when I arrived in Canada. I tried to call them but received no answer. The morning of, again no answer. I was not sure if they would show up. They ended up showing up 1145 am on Sunday June 19, 2016, almost 2 hours later than scheduled with my deposit. Because of this and the already purchased flights, I had to make an additional trip to Niagara Falls to return to the truck that I would not have otherwise had to make if they had shown up on time. To make matters worse, they would not return my phone calls or emails to discuss the matter.

    Answer from pro:

    Part 1: On Jun 02, Sem's Moving Agent emailed a booking confirmation to this customer with requested date and time, as well as contact details. The phone number was listed as the only contact tel number. Customer confirmed by returned email and did not rectify anything, did not change anything. Part 1 is very important because Sem's Moving agent used the above tel phone to contact customer with any changes/updates/confirmations regarding customer's moving/job date. PART 2: on Jun 17th, at 3:16pm (Toronto time), Sem's agent requested a final confirmation from customer via email (see file 2). Same day, Jun 17th, afternoon, sem's agent attempted several times both via tel and email to contact customer (see file 1, file 3, file 4) with no answer/reply/reaction from customer. On Jun 18th, we attempted one more call and email however unsuccessfully. PART 3: without any return confirmation/update from customer, on Jun 18th, 2:48pm (Toronto time), Sem's agent emailed final confirmation for job being rescheduled for early afternoon the following day (job date: jun 19th). IMPORTANT: thus, the job was rescheduled from 10am to 12pm (2 hrs difference). PART 4: On the move/job date, Sunday, Jun 19th, our movers showed up at 11:45am (earlier than we expected). Movers successfully completed the job by offloading customer's truck in 2 only 2 hours. Customer paid the bill in full. PART 5: in light of all of the above, we consider and deem all Sem's Moving efforts and attempts as sufficient, with enough notice, and action in good faith towards accommodating customer's job/move. The security deposit of $100 was deducted from the final invoice which applied towards moving services completed and delivered. Customer David Sacru acknowledged and signed off that services were delivered as requested. Customer's additional expenses related to truck rental (on his own from an independent company) cannot be imputed to Sem's Moving services, but rather to customer's own organization, scheduling and agreements with thirdparty/subcontractors/other companies.

    Reply created 2 Jul 2016
  • Review from Roberto Berardino
    Rating: 5 out of 5
    Review left on 24 May 2016

    Thank you!!!

    We used Sem’s recently to move from an apartment to a house. We had a lot of stuff to move, over 40 boxes, luggage and furniture (including a piano). This company gave us great advice before the move and provided an excellent service on the day of the move at a reasonable price. In the end, everything was moved in perfect condition except for 1 broken wine glass, which is entirely expected given that we packed stuff ourselves. We even didn’t take in consideration this minor damage. I would highly recommend this company to anyone planning a move.

    Answer from pro:

    Dear Roberto, we're here to simplify things, by providing reliable, friendly attitude .It's easy to deal with our guys on every move. We're very proud of our professional movers and you can be sure that I will personally inform the moving crew about your satisfaction with their work. Thank you for your great feedback!

    Reply created 3 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2016

    Moving

    I hired this moving service based on the reviews I've seen here on Homestars and I can say Sem’s Moving is the best moving company I've ever dealt with. These guys were courteous, friendly and worked tirelessly for 5 hours. Memphis, from customer service, was very responsive and very customer focused. Our move went very smooth. I would recommend using this company to me family and friends.

    Answer from pro:

    We hope everything is well with you and your family, Cristal. Thank you for giving us the chance to relocate you. All the best in your new home, Sem's Moving&Storage team.

    Reply created 19 May 2016
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