Home Saving Inc.

Rating: 4.9 out of 5

Home Saving Inc. reviews (213)

  • Review from dcsy20802
    Rating: 5 out of 5
    Review left on 9 Feb 2018

    AC furnace and water heater

    The job was done in 1 day. Crew was knowledgeable. Technical support was top notch. Thomas was available to resolve every single issue from sales through post installation. Rebates was processed and received.

    Answer from pro:

    Thank you.

    Reply created 29 Jul 2018
  • Review from Mark Kwong
    Rating: 1 out of 5
    Review left on 6 Feb 2018

    Poor craftsmanship on Humidifier

    The person that came here simply wasn't prepared to do the job. He didn't have enough tools to do the job and had to go back and forth and after 2 days of installing the Humidifier, he did it. I had to also take 2 days off to watch him. Thats the price of these guys hiring under-qualified persons. He guy gave me very crapy materials for the piping, and he basically twisted the piping so bad and such acute angles to safe costs that it blocked half the pipe. I told him to fix it, but he also did a poor job fixing it, he said the you should need too much airflow! I would NOT recommend this company to anyone knowing the people this company hires. I gave 1 star because after nervwrecking 2 days, everything still works, even though it probably doesn't work as efficiently as I paid for.

    Answer from pro:

    I am sorry to hear the story. Please call us 9056044328. We will sent someone to adjust and meet your satisfaction.

    Reply created 29 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2018

    Furnace

    I had a problem with my old furnace. I called two other companies, but only Tamim got back to me the same day. He gave me three options and the new furnace was installed the next day. Tamim even filled out the forms for me to get my rebate. An excellent experience overall.

    Answer from pro:

    Thank you so much John for the review. We are very glad that everything worked well with the furnace and you will receive the rebate soon too.

    Reply created 5 Apr 2018
  • Review from Anar Bohari
    Rating: 5 out of 5
    Review left on 29 Jan 2018

    Fantastic service!

    We had our furnace/air installed after ordering from Tamim about 3-4 months ago. Last week, We ordered some furnace filters from him. Thomas came to deliver them, and instead of just handing over the box at the door, he asked if we needed help/instructions on how to replace it. We accepted his help and after giving us instructions, he opted to check our thermostat so see if everything is running fine. While doing that he discovered that the humidifier was not connected to our thermostat, and immediately proceeded to fix that without even us asking him to do anything. He also corrected a few things at the thermostat which we would have missed completely. Thomas went above and beyond his job to make sure that we were informed and happy before he left. Great service. I would recommend them to all my friends/family in the future.

    Answer from pro:

    We thank you for the kind words. We are very pleased that everything went well and you received the filters on time and instructions on how to replace them. Please do let us know if we can be of any help to your and your family and friends in the future.

    Reply created 5 Apr 2018
  • Review from Long Tian
    Rating: 5 out of 5
    Review left on 25 Jan 2018

    service and products

    They coming here to set the humidifier and did a great job. Couple days after the heating did not works well and they came to help me to reset everything for free. Very professional company and they really provide a good service.

    Answer from pro:

    Hi there, It is our responsibility to make sure all the units at our job site is in good working condition after we do any job. We are very happy that you got the service done on time and the furnace worked fine during the winter.

    Reply created 5 Apr 2018
  • Review from Jose Fehse
    Rating: 0 out of 5
    Review left on 31 Dec 2017

    Had an issue witn my furnace (not enough heat)

    I am a DIY guy, but had an issue early in winter when temperature went below -20. called this company (they installed the furnace). Didn't want to have to troubleshoot much further myself. A gentleman came in and checked my furnace. Said everything was OK (in 15 minutes or so). Left and my furnace wouldn't still work as before.. I had to diagnose myself the 4 flashes indicating the overheat (youtube) since it did't show up in that short amount of time. When called again the person told me to check the filter again(which I had changed 2 weeks before). In this process, I've noticed the old filter screens that were threre which the person that visited me failed to check. Those were totally filthy and blocking the flow. Once removed, furnace started to blow fine. Paid $100 + tax for a professional to come in and NOT notice the filthy filters in the furnace. A lot under my expectations since I didn't want to spend time diagnosing it myself. Wish I could have my money and mostly my time back.

    Answer from pro:

    Hi Jose, Thank you for pointing out the issue. We are always happy to see our customers write their concerns. This will help us further improve our service capabilities and skills. However, I would like to pinpoint that we were working with you to solve the no heat issue since the day you contact us while most companies were on holidays and not to forget during extremely cold days. Our technician was able to find the issue right away that was caused by the clogged electronic air cleaner filter that you had from before. After replacing it the unit worked well. The small filter was hidden very deep inside the filter box that is why it was missed by the technician. Overall we were able to find the problem that was there for a very long time. Our customer service team guided you step by step and never ignored your concern and fixed the problem over the phone. As a courtesy we are more than happy to refund you the service call fee you paid and we apologize for any inconvenience it may have caused you. Thank you,

    Reply created 3 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2017

    Furnace

    I had a pleasant customer experience with Chen from home saving inc. He was patiently explained all options. At the end , I get my new furnace ,and it is working perfectly fine now. I really appreciated his efforts to deliver a great and professional service.

    Answer from pro:

    Thank you Mr. Gao. We are very pleased to know that our product and services met your requirements. Looking forward to be working with you in the future. Thank you

    Reply created 5 Apr 2018
  • Review from Xiaoli Huang
    Rating: 5 out of 5
    Review left on 28 Dec 2017

    Central humidifier

    Martin Meng did a great job on the central humidifier, even it's almost 8 at night, he still very patient, training us how to operate the machine. great service and great machine.

    Answer from pro:

    Hi Mr. Li, Our technicians are very well trained and certified by almost all the brands to make sure they do a quality installation. We are glad to see that you are one of many of our satisfied customers. We appreciate your business.

    Reply created 5 Apr 2018
  • Review from Adam Postalian
    Rating: 5 out of 5
    Review left on 16 Dec 2017

    Furnace Replacement

    I woke up at 4 AM to discover my furnace was no longer producing heat! After contacting my local Home Depot they recommended using Home Saving Inc. They were very fast in sending a technician to evaluate my furnace and helped to identify some rebates to take advantage of to lower the final cost. I cannot thank Tamim and the installation crew of Tony and his associate for getting it all done in one day!

    Answer from pro:

    Thank you so much Adam for your kind words. We are very pleased to see that our clients receive they deserve and when the need it the most. We are happy that your furnace was installed on time and you had heat in the cold winter.

    Reply created 5 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2017

    Furnace, Hot Water Tank and Insulation installation

    Tamim was great. He spotted our Carrier 58MVP furnace was part of a manufacturer recall/rebate so we not only changed our hot water tank but also our 16 year old furnace and had blown insulation. He answered our many questions, explained the available rebates and incentives and was always available to answer. Install team was clean, friendly and courteous. They also answered my many questions and explained their plan for installation. Great experience and no issues since. Thanks to Thomas and Tony and the rest of the installers.

    Answer from pro:

    Brendan we thank you for your time in writing a review for us. We are glad that we were able to pinpoint the faulty furnace to you and replace it before it broke down. Thank you for your business.

    Reply created 5 Apr 2018
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