Dear Jesse, Thank you so much for this thoughtful and detailed chronicle of our work for you this year! Yes, we do really care about our customers and our work, and are pleased to hear that it shows! It was a pleasure working with you.
We are grateful for your kind understanding with the approx. three-week delay in starting your project. At the time of the contract signing, we had set the project start range for Late August, weather permitting. We started on Sept. 17 and finished on Saturday the 19th.
Each season, I build contingency buffers into the ALL-PRO Landscaping project construction schedule, to absorb factors that could potentially cause delays … rain, excessive heat, muddy soil conditions, etc. For the first time in 35 years, these buffers were completely consumed by unexpected challenges like widespread material shortages and consistent requests from clients to expand the scope of their projects, even while work was under way! Some projects even doubled in size: from approx. $17,000 to $35,000, and from approx. $32,000 to $74,000. Again, thank you for your patience.
Wishing you many happy and comfortable hours of WINTER barbecuing on your beautiful new patio!! All the best, Angelo
Reply created 10 Dec 2020