Mr Swirl The Friendly Plumber

Rating: 4.3 out of 5

Mr Swirl The Friendly Plumber reviews (320)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 May 2020

    Helpful plumber

    Had a water leak in the line to the toilet. The plumber was able to come right away and took care of the problem. He then toured the house to check the rest of the fixtures. He cleaned up after himself. Very happy with his service.

    Answer from pro:

    We are happy to know you're satisfied with your experience! We focus on providing a best service and to provide you an ease of mind that the job will be done right.

    Reply created 25 May 2020
  • Review from Customer of Mr Swirl The Friendly Plumber
    Rating: 5 out of 5
    Review left on 22 May 2020

    Drainage issue

    Kevin was very friendly and knew exactly what to do and fixed problem with no none sense

    Answer from pro:

    Thank you Keith for sharing your feedback, it is greatly appreciated! Our technicians are highly-knowledgeable and well-trained to approach any job (large or small), to provide you an ease of mind that the job will be done right.

    Reply created 25 May 2020
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 21 May 2020

    Service was good

    Service good, over priced, fast response. They died my problem. Would rate it very good if price wasn't over priced.

    Answer from pro:

    Hi there! Thank you for your feedback! We are in the process right now of revising our pricebook with new wholesalers to better accommodate our clients.

    Reply created 22 May 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 3 Mar 2020

    Bathtub drain

    The plumber could not remove the drain in the tub using a easy Out. Full price was charged for the job but nothing was repaired

    Answer from pro:

    Thank for bringing this event to our attention. We will be further reviewing our protocols and procedures. It allows us to better see areas where our company can improve. Don't hesitate to call us if you feel anything isn't right.

    Reply created 25 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2020

    Main park water supply lines and sewer work

    very prompt in keeping appointment and they listen to us on how we what the job done and they do the work in a timely matter

    Answer from pro:

    Thank you for sharing your feedback. We focus on providing an overall friendly service; from scheduling the job to our courtesy home inspection before we leave.

    Reply created 25 May 2020
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 3 Mar 2020

    Bathroom

    Came 2 times, problem did not get fixed properly. Charged $400. Called to come back again and they wanted to charge another $200. Each time they were there for only 15 min.

    Answer from pro:

    Hi there Marie, our system does show that the problem was solved for about a month until we needed to return. Mr Swirl cannot provide a warranty for the drainage after such an extent of time as we do not know what content is being put down the drain and if there is a further problem with in the line. We are happy to help and offered a discount for the other work.

    Reply created 4 Mar 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2020

    Bathrooms renovation

    Replace all copper plumbing with flexible pipes then completely renovate two existing bathrooms. The work is still in progress and going according to schedule.

    Answer from pro:

    Thank you for sharing your feedback, it is greatly appreciated! We are here to best serve you and provide you an ease of mind that the job will be done right.

    Reply created 25 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Aug 2019

    Shower Valve Leak

    Thank you Mr. Swirl for attending to my plumbing needs. I was very nervous that the leak from the top floor shower through to the main floor bathroom vent in the half bathroom was an emergency disaster waiting to happen. I have never had to call a plumber after office hours and didn't know what to expect. Would the plumber call me back? I explained to the dispatcher that I wasn't sure if it was an emergency that needed an immediate visit by the plumber. I requested that the plumber call me so he can assess if it was an emergency that needed to be handled immediately or can wait until the next business day. Within minutes, I got a call from the plumber and was reassured that it was not an immediate emergency as the leak stopped once the shower had ended. A visit was scheduled for the next day and sure enough Ken the Plumber arrived as promised. He was very kind, professional, thorough in his work, detailed and explained everything so that I could understand all the technical stuff. A potential diagnosis was made but, he needed to return another day to confirm the diagnosis and at the same time do the repairs since he had to buy the correct plumbing equipment to proceed with the repairs. I felt very confident with Ken as he seemed to be a very competent plumber with a lot of experience. He even went through some other plumbing questions I had around the house and answered all my questions! I look forward to having Ken come back to complete the plumbing work.

    Answer from pro:

    We are lost for words Pamela! The team at Mr Swirl can’t thank you enough for taking time out of your day to share your positive feedback. Mr Swirl focuses on providing reassuring and friendly services so you know the work will be done and done right! Our knowledgeable technicians are diligent with their work to avoid any future plumbing incidents. Mr Swirl also offers a courtesy home inspection to provide homeowners tips and oversight on the rest of the plumbing within the house. If you ever need assistance with plumbing or drain cleaning needs in the future, please feel free to give us a call, because after all, we are here to “make you day better”!

    Reply created 23 Aug 2019
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 4 Jul 2019

    Backing up toilet

    I would love to give a better review because our technician Kevin was great, very professional and friendly; explained everything he was doing. However, there were 3 negatives that really changed my opinion. First was that I called Mr Swirl in the evening in a panic as my plumbing where my toilet was was backing up all over the place (no toilet, just out of the blue starts barfing our sewage). The owner assured me a technician would be out first thing in the morning, that his guy started at 8a. Well 8am came and went, then 9a so at 9:30a when I called to see what was going on, they hadn’t even scheduled us in! Then, when the technician finally did come (about 3:45!p), he gave us a quote on what he was going to do and how much it will cost, explaining he would give us a slight discount as our toilet was removed and we had already cleaned up everything. As he was typing this into his work iPad, his boss (the owner) called to say he needed to charge us more! Very unprofessional!!! Their 3rd strike for me was when we didn’t receive an invoice for the work that was done and the $728.49 that we paid, until 5 days later when I had to call them again to find out where our invoice was. Overall, it was very disappointing experience.

    Answer from pro:

    Thank you Rachel for bringing this unfortunate event to our attention. We will be further reviewing our protocols and procedures with our late night calls, as technicians are to pass along the matter to the office in the morning so our Dispatcher may call the customer and schedule it in, in accordance to the pre-scheduled jobs. Our office has gone paperless for invoices and can take up to 2 days to process and send. Unfortunately, by the time the work was completed on the Friday the office was closed for the long weekend. Due to the long weekend this caused the delay of the invoice being sent over promptly. Our team will reflect on your feedback and look for new protocols and procedures to correct the matter for future jobs. Thanks again - The Team at Mr Swirl

    Reply created 5 Jul 2019
  • Review from Lucinda Cheung
    Rating: 5 out of 5
    Review left on 2 Jul 2019

    Dishwasher inspection + water pipe inspection.

    Mr. Swirl has great customer service. I was looking for a plumber and luckily, they had a technician available that day for a regular appointment. The girl gave me a call and a text message to let me know my technician was coming at a given time. The technician, Ken gave me a very honest answer about plumbing and a recommendation with my dishwasher. He even educated me with safety and the reasoning behind it. While he was there, he checked all the fixtures and the pipes in my unit. I received my diagnostic report in less than 24 hours. Overall, I was very happy with the service provided and I would support local companies anytime because you cannot compare the great customer service from big companies.

    Answer from pro:

    Hey there Lucinda! The Team at Mr Swirl can't thank you enough for your kind words! Our highly trained technicians strive to provide you a great plumbing experience with some knowledge for any future plumbing needs. Our Team is thrilled to know we were able to make your day better! If you may need any assistance in the future, please don't hesitate to give us a call :)

    Reply created 5 Jul 2019
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