HomeOwner
Main Bathroom Reno
Answer from pro:
We are honoured that you chose to work with us again. It's great to hear that we met your expectations and we're so glad you're happy with your new bathroom.
Reply created 26 Feb 2016Monarch Kitchen Bath & Home
We are honoured that you chose to work with us again. It's great to hear that we met your expectations and we're so glad you're happy with your new bathroom.
Reply created 26 Feb 2016It's always great to hear that you're happy with the finished project, but it's even better to hear that you were pleased with us during the construction process. Thank you for trusting us with your home.
Reply created 26 Feb 2016Thank you for choosing with the Monarch team and we're so happy to hear that you're thrilled with the final result.
Reply created 26 Feb 2016Mr. Arseneau, in response to your recent review of our company, we unequivocally deny your claim that we installed your hood fan improperly. Furthermore, we feel your review is a blatant attempt to malign our reputation in the kitchen & bath industry. We feel compelled to describe the nature of our relationship with you for review by Homestars readers. In 2011, Monarch Kitchen & Bath Centre designed and installed your beautiful new kitchen project. You and your wife were happy with the result and paid your contract price in full. In January, 2012 you reported that your dishwasher was leaking. We immediately booked a service call to ascertain what the issue was. At that time, it was discovered that the problem with the dishwasher was not an installation issue, but rather the damages to the supply line had been caused by rodents in your home. As is standard in any industry, you were then charged for the service call. You steadfastly refused to pay the charge even though this was clearly not related to Monarch’s workmanship. You contacted us recently about an issue you were now having with your hood fan (4 years after the original installation) and you wanted us to determine what was causing this issue. At that time, we advised you that we were not prepared to provide this service to you as we had no confidence that you would remit payment to us for these services. If you encountered a problem with your vehicle and brought it to your dealership, you would have to pay the labour charges and parts. It is the same in every industry. If you had so little confidence in Monarch, it is surprising that you would contact us 4 years after we had completed your project. It was at that point that you posted this Homestars review and it is clearly unwarranted. We respectfully request that Homestars readers consider the facts above and come to the only logical conclusion. Every member of Monarch Kitchen & Bath Centre works very diligently to ensure our clients complete satisfaction. We stake our reputation on it Kind Regards Neil B. Samson
Reply created 13 Aug 2015Lisa we are delighted that you are satisfied with your beautiful kitchen. When there was an issue with the crown moulding coming loose, we did try to correct it. When it occurred a second time, the only RIGHT thing to do was to completely replace the crown moulding at no charge to you, our valued client. We stand behind our cabinetry, our workmanship and above all else our integrity. We will settle for nothing less than our clients’ complete satisfaction. Thank you for your review.
Reply created 20 Jun 2013Paul & Chris, in any renovation project there are so many components involved and the renovation process can be very unnerving for our clients. We want our clients to be totally comfortable with the process – from project conception to completion. Effective communications and clarity with our clients is of paramount importance and we all strive to not only meet your expectations, but to exceed them. Thank you for the trust you have placed in us. ~Neil Samson
Reply created 30 Apr 2013