Monarch Kitchen Bath & Home

Rating: 4.8 out of 5

Monarch Kitchen Bath & Home reviews (88)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2015

    Main Bathroom Reno

    We needed our main bathroom updated - we wanted a walk-in shower and to make the room more modern/contemporary. We also wanted to add in a grab bar for safety reasons, to have insert bath shelves as opposed to a shelving unit and a small bench. We had previously had Monarch in to do a kitchen, laundry room, hallway reno and were extremely pleased with their work, professionalism and care that they took so we did a "repeat business" and we are completely satisfied.

    Answer from pro:

    We are honoured that you chose to work with us again. It's great to hear that we met your expectations and we're so glad you're happy with your new bathroom.

    Reply created 26 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2015

    Bathroom Renovation

    Jackie (designer) understood our vision of what we were looking for in our new bathroom. She offered us several ideas and designs. The technicians from the various trades were very efficient and friendly. They arrived as scheduled. The finished product exceeded our expectations. Monarch staff kept us up to date of any schedule changes and advised us of product deliveries. We highly recommend Monarch Kitchens and Bath Centre. We

    Answer from pro:

    It's always great to hear that you're happy with the finished project, but it's even better to hear that you were pleased with us during the construction process. Thank you for trusting us with your home.

    Reply created 26 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Aug 2015

    Kitchen Renovation

    We hired Monarch Kitchen & Bath Centre and designer Janet Dawson to Help us renovate our kitchen. We are thrilled with the renovation, the new kitchen has improved our standard of living.

    Answer from pro:

    Thank you for choosing with the Monarch team and we're so happy to hear that you're thrilled with the final result.

    Reply created 26 Feb 2016
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 2 Jul 2015

    Kitchen Renovation

    Process started out ok ended in a nightmare. Monarch install our oven fan ~ 3years ago and it just fell off the wall. They installed a 80lb hood fan with 3 screws into the drywall!

    Answer from pro:

    Mr. Arseneau, in response to your recent review of our company, we unequivocally deny your claim that we installed your hood fan improperly. Furthermore, we feel your review is a blatant attempt to malign our reputation in the kitchen & bath industry. We feel compelled to describe the nature of our relationship with you for review by Homestars readers. In 2011, Monarch Kitchen & Bath Centre designed and installed your beautiful new kitchen project. You and your wife were happy with the result and paid your contract price in full. In January, 2012 you reported that your dishwasher was leaking. We immediately booked a service call to ascertain what the issue was. At that time, it was discovered that the problem with the dishwasher was not an installation issue, but rather the damages to the supply line had been caused by rodents in your home. As is standard in any industry, you were then charged for the service call. You steadfastly refused to pay the charge even though this was clearly not related to Monarch’s workmanship. You contacted us recently about an issue you were now having with your hood fan (4 years after the original installation) and you wanted us to determine what was causing this issue. At that time, we advised you that we were not prepared to provide this service to you as we had no confidence that you would remit payment to us for these services. If you encountered a problem with your vehicle and brought it to your dealership, you would have to pay the labour charges and parts. It is the same in every industry. If you had so little confidence in Monarch, it is surprising that you would contact us 4 years after we had completed your project. It was at that point that you posted this Homestars review and it is clearly unwarranted. We respectfully request that Homestars readers consider the facts above and come to the only logical conclusion. Every member of Monarch Kitchen & Bath Centre works very diligently to ensure our clients complete satisfaction. We stake our reputation on it Kind Regards Neil B. Samson

    Reply created 13 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2014

    Kitchen Renovation

    My family hired this company last year to help renovate our kitchen, including the cabinets and countertops, and I must say that they're probably one of the best companies around in this department. The design was very innovative, the quality of its products were excellent, the staff were nice and engaging, and the project was orderly and completed on time. Everything they done is worth the price. However we feel the best part about them is the customer service. Niel, the president of Monarch even personally visited our house to make sure everything fits the design and even provided helpful tips to make the finished kitchen work at its utmost potential. Last year we experienced a minor problem with the cabinet knobs, but Niel and his team immediately responded to our concern and replaced them entirely at their cost. Go with them, and you won't regret it.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Oct 2014

    Kitchen and Laundry Room Renovation

    We LOVE everything about our new kitchen and laundry room, and all of the other main floor renovations Monarch did for us. Everyone who visits is equally impressed with the quality, and even more amazed when we tell them that Monarch delivered the entire project on time and on budget! When finally we decided to renovate much of our main floor early this year, we considered several alternatives: Everyone from a single contractor who would bring in the trades as needed, to designer-contractor partnerships, to turnkey companies. After meeting with Kevin in Monarch's beautiful showroom, and visiting one of their recent projects just around the corner from us, we felt confident Monarch was our best choice. Now that the project is done, we're convinced we made a great decision! From design to project completion, everyone on their team was great to work with. We especially appreciated the care their installers took to keep our home as tidy as possible during the project. It's never fun to live in a construction site, but they made it as painless as possible for us. We also found their showroom to be incredibly convenient. With Kevin's expert guidance...and patience...we were able to make all of our decisions about tile, cabinet material, colours, fixtures, etc., without having to drive all over the city! That was a major time saver for us. We are very thankful we chose Monarch and have already referred the company to several friends who are thinking about similar renovations. In fact, we'd recommend Monarch to Anyone!
  • Review from John Hulcoop
    Rating: 5 out of 5
    Review left on 12 Feb 2014

    Bathroom Renovation

    We are very happy with our bathroom renovation completed by Monarch Kitchen and Bath Centre. Our project was completed on budget and on time. The couple of minor issues that arose were quickly resolved. Everyone we dealt with at Monarch was friendly and responded promptly to questions/issues during the project. The project schedule was provided in advance and they were very good at confirming times when technicians were expected to arrive.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Feb 2014

    Kitchen Renovation

    We had our kitchen renovation completed by Monarch Kitchen & Bath Centre. We were very happy with the work that they performed in our home. We highly recommend this company. Excellent Job.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2013

    Kitchen design and cabinet installation

    We gutted our house in January ,2011. We used Monarch to design and install new cabinets in our house. Marion did the design for the kitchen. She is so creative and talented as a designer. Marion helped transform our small enclosed kitchen into an open bright space with more cabinet space than we can use. The kitchen was installed on time. We had an issue with the crown moulding falling down. Both times we contacted Monarch they were quick to respond to and correct the problem. I was impressed because the last time we had a problem with the moulding Neal replaced all of our moulding with brand new moulding, no questions asked. Our kitchen is beautiful.

    Answer from pro:

    Lisa we are delighted that you are satisfied with your beautiful kitchen. When there was an issue with the crown moulding coming loose, we did try to correct it. When it occurred a second time, the only RIGHT thing to do was to completely replace the crown moulding at no charge to you, our valued client. We stand behind our cabinetry, our workmanship and above all else our integrity. We will settle for nothing less than our clients’ complete satisfaction. Thank you for your review.

    Reply created 20 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2013

    Kitchen Renovation

    Monarch Kitchen and Bath Centre did an excellent job installing our kitchen. Our designer Marion was extremely helpful and provided great advice when selecting the products for our kitchen. Staff were very professional and dealt with any concerns we had both during the design process and installation. I would highly recommend Monarch Kitchen and Bath Centre to anyone considering a renovation.

    Answer from pro:

    Paul & Chris, in any renovation project there are so many components involved and the renovation process can be very unnerving for our clients. We want our clients to be totally comfortable with the process – from project conception to completion. Effective communications and clarity with our clients is of paramount importance and we all strive to not only meet your expectations, but to exceed them. Thank you for the trust you have placed in us. ~Neil Samson

    Reply created 30 Apr 2013