Trans Canada Movers reviews (44)

It's been almost couple of months from when I left a very bad review about the company. I had a lost baggage and some damaged goods, and a very terrible customer service. However, they went out of their way to ensure the quality of their service is not jeopardized. They found my bag, send me a check for my loss, and send me a letter taking ownership for what happened. So, they definitely handled the situation very well.

Hello, Once again I have not heard anything from you in regards to the weight of our furniture and the expected arrival time of our furniture. I am very concerned about the lack of follow through and communication on your part. I get no comfort when I call you and hear about how busy you all are and how you are understaffed. You were persistent when picking up our furniture that it occur on the date that it was agreed upon (June 11, 2015) or there would be additional charges. It is now the end of June and we have been waiting for more than a week to get our furniture delivered. The trip from Los Angeles to Kelowna takes 3 days not three weeks. This is costing me real money on my side, which I am guessing will not be covered by you which puts me in a very difficult situation. Please understand that, while I have tried to be accommodating the lack of service has become a concern and a monetary cost to me. Can you please send me the name and email address/phone number of the person who owns Transcanada Movers. Beginning today I will expect your company to compensate me for any out of pocket costs that I have incurred while awaiting your delivery of our furniture. Garry Chalmers

I had an absolutely terrible experience with transcanada. I scheduled a move from vancouver to toronto mid april. I was told to expect my things the week of the 23. Which was fine. However from the beginning I had to be constantly getting in touch with them for confirmation. I was waiting for a time confirmation for the movera to pick my belongings up. I ended up having to call them. The vancouver movers were great. They came on time and moved everything quickly. I paid the deposit and was told I would receive an email from the contact as to my remaining balance. That confirmation never came. I had to email them for confirmation 2 weeks after my move. They told me to expect my things in Mississauga shortly. Now it is mid may. I sent ANOTHER email asking for my things. I was very angry. I was made aware that my things had been sitting in storage for 3 weeks. No one called. The only time they did call me was after my angry email. Then they didn't call the primary number and didn't leave a voicemail. When I did get in touch with the dispatcher I received a remarkable amount of rudeness and attitude and difficulty on delivering my things. I got in touch with my contact at that point and asked for recompense. I was told they would speak to managent and get back to me. I never heard back. The movers show up an hour earlier than scheduled and then when I call transcanadamovers asking for my contact they tell me he's stepped out and on top of everything charge me a change of destination fee bc I asked to go to a location 20mins further. I received an incredible amount of attidude and rudeness from this person Emere I believe his name was. He was condescending, extrely rude, silencing and just terrible to deal with given the situation. All in all I am thoroughly disgusted with trans canada and would never recommend them to anyone who wants their things on time and expects excellent customer service and professionalism.

I was impressed with the good reviews I read for this company. I also received a better cost than another company I had considered. They got my large couch out with no problem. We had boxed things well, or so we thought, The workers made some good suggestions on how to pack mirrors etc. They were quick and professional. Everything arrived fine, and nothing was broken. We were not able to take possession of our house until later than expected, so we had requested the moving company to store our furniture for a couple of months until we were able to move in.

I received a good bid from Tammy, who is an excellent rep for this company. Everything went smoothly for the packing up, we had a great packer. At the other end things didn't go so well. First off they were 3 hrs late, they were not aware that they were coming to unpack. It was a gong show. Long story but in the end it got done. I did get a credit in the end for all my inconveniences

I called around and got some quotes for moving from B.C. to Alberta. I was given a quote of $4000. pending the weigh in scales, there could be an adjustment. Well the adjustment was substantial, another $1500. I was disappointed about it but what do you do at that stage? Regardless the move did go very well. The guys who came were awesome and the rest of it was fine.

I hired them to move my household from Delta, B.C. to Palm Springs, Ca. The movers were very professional. The whole move went well, they were relaxed and I was confident in their work. Once there I discovered that I had brought too many furnishings. In the end the company said to just wait until they were in the area again and they would stop by and pick it up to return back to Canada. It worked out very well.

I researched moving companies before I hired someone. I found some good reviews for TransCanada Movers. They packed vert well and hauled it away on time. There was an issue with the the time keeping things in storage. I was offered 6 weeks of storage, but took it out after 4. I was overcharged for 2 weeks initially but eventually I got back the money for the difference. The People working for Trans Canada Movers were very nice and very helpful. I would use then again with no hesitation.

Excellent service! The movers were on time, courteous and did a great job wrapping and packing/unpacking my furnishings. All were very careful and considerate. Tammy coordinated the process - she is FANTASTIC super helpful and a friend through the whole scary ordeal. I had to wait about 11 months to get my Green Card so my stuff was in storage back in BC. Tammy kept me up to date via emails and phone calls and I was able to make payments on the storage cost. She honestly made what at first seemed an impossible task, manageable! A true moving professional! I would most definitely recommended Trans Canada Movers to anyone who was contemplating a short or a long distance move. **Additionally, as a same sex couple my husband Alan and I were very impressed with Tammy and her moving crew in terms of the wonderful respectful treatment we received. Thank you so very much! Harry Mudaliar & Alan Jones in Riverside, California.

We have used Transcanada Movers for our move from Toronto to Los Angeles. We were quite impressed with their skills. They were on time and had very good communication to set up our move. the size of the move was little higher than estimate over the phone but was acceptable for a phone conversation. The packing and preparation was excellent. They delivered the goods in 20 days which was reasonable for the distance. We will recommend them to anyone moving longdistance.