Floors Direct North reviews (236)

Hi Judy, I remember that red dust very well. Tile is always a nightmare I'm afraid but I'm glad your floors turned out so nicely. Take care and enjoy your new home. All the best, Jeannie

Hi there, thanks for the review, I'm not sure why your floor has a few spots that bounce, but if this is still the case when you move in, please let us know and we will most certainly come and take a look. Kind regards Jeannie

Hi Ian, thanks so much for the great review, we genuinely appreciate it and couldn't be more pleased that you were happy with your floors and our Service. If we can help with any future projects, please don't hesitate to call us. Kind regards Jeannie

Hi Judy, thanks for the review, we really appreciate it. Thanks for all the recommendations too. You're a darling! We are so happy you love your floors. Take care of yourself, All the best, Jeannie

Hi Brock, thanks for the review. I would love some photos of your floor if you have any - you have my email. I'm so pleased you were happy with the end result. Thanks again, All the best, Jeannie

Thank you for taking the time to write to Homestars. We do address all our comments good and bad. Whilst we can appreciate you are upset about scratches and dents in your wood, it is a fact that all wood will scratch and all wood will dent, even the hardest on the Janka scale. When customers come in to our store, we can guide them and generally show them a range of products that suit their budget, but at the end of the day, the decision on what to buy is always left to customer. At the time we left your home, you were happy with the installation and the hardwood. Some time later when you called to draw our attention to the scratches, dents and chips, we came out to see you straight away and on a later visit we also brought the Bruce representative to look at the complaint. What you must understand, is that when any rep visits such a claim they will always ask questions such as "how is the traffic in your home?", "do you have children or pets?". This helps to give an overall picture of the general wear and tear level that can be expected on the hardwood. Sadly if the scratches and dents appear some time after installation and the rep feels they are man-made, he will report that to his company. The claim is then professionally assessed and taken to its full conclusion. I believe the rep did not finish his assessment on this occasion, and therefore we were unable to take this any further for you. Regarding the actual wood you purchased, Bruce is a very well known brand of hardwood, and one we sell almost daily without complaint. In fact it is used widely in many new homes. We do feel that throughout your renovation we behaved professionally and went the extra mile, as we do for all our customers. We also believe that we dealt with your complaint in an equally professional manner. We are not perfect, far from it, but when we are at fault we work tirelessly to address the situation and as our reviews show, we generally do a great job. Again, I am sorry you were disappointed in the wood you chose. Kind regards, Jeannie

Hi Jim, what a joy is was to work with your family. I'm so glad your floors worked out for you and the rugs we had made. Your apartment is stunning, enjoy! Hugs Jeannie

Hi Daniel, I'm so sorry for not responding sooner - I have no idea how I missed it as I reply to all reviews. I really do appreciate that you took the time though and glad you had a good experience. Thank you again for your business, it was much appreciated. Kind regards, Jeannie

Hi Shannon, I'm on Homestars checking our listing and noticed that it says I haven't replied. I would have sworn that i did reply back in February so I apologize for the late response. I was so happy to be part of giving your mum her new floor which i know she'd been wanting. She chose the perfect wood to compliment the home and I know Ken did a great job installing for you too. It was a big project for sure and I hope the new look is now being enjoyed by all. Thanks again for choosing us Shannon. Kindest regards, Jeannie

Thank you for taking the time to write the review, we really appreciate it. We're glad you had such a good experience with Ben and the team, and that you are so thrilled with your choice of floor. Thanks again, Jeannie.