Floors Direct North

Rating: 4.8 out of 5

Floors Direct North reviews (236)

  • Review from Robyn Bowen
    Rating: 5 out of 5
    Review left on 29 Jul 2020

    Third Home Project!

    This was our third great experience with John at Floors Direct North and Steve installing our Vinyl on the main floor, basement, as well as a stairs. Always honest, professional, and a nice quick turn around. These guys are the best around, I will keep coming back!

    Answer from pro:

    John is awesome, I agree and he really knows his stuff. As always, we are all appreciative when we get such a great review. Glad we are able to help with all your projects and we very much appreciate your continued support. Thank you again. Kind regards Jeannie (and of course John)

    Reply created 30 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2020

    Main Floor Laminate

    The new floors throughout my main floor make me feel as though I am in a new house! From start to finish, i was so impressed with the personal service and professionalism. Every step of the way--from providing assistance in selecting the new flooring, quick in-home consultation and estimate, booking the installation, and the install itself--was simple and went off without a hitch. I highly recommend Floors Direct North and wouldn't hesitate to use them again!

    Answer from pro:

    Hi Barb. lovely review. Thank you so much. Glad we were able to do a great job for you and we really appreciate you taking the time to write in to HomeStars. Kind regards Jeannie

    Reply created 20 Jul 2020
  • Review from minh huynh
    Rating: 5 out of 5
    Review left on 4 May 2020

    Laminate Flooring

    We are impressed by the knowledge and super friendly service we received from Ben and Kyle. They were extremely patient with us and answered any questions that we may have. Their prompt response through email and phone calls may us feel important. We will definitely be back to use their service and would HIGHLY recommend Floor Direct North (Newmarket) to any individuals looking for flooring needs. R & M Huynh

    Answer from pro:

    Thanks for the wonderful review. We do pride ourselves on our customer service so we are very happy the service good. If we can assist you down the road with any other flooring, we will be delighted to help. Kind regards, Jeannie

    Reply created 19 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2020

    Laminate flooring

    The staff are wonderful and answered every question we had. Great choices, prices and attention to detail. Referred my parents and they were delighted with everything also.. Ben the owner is a great guy!!

    Answer from pro:

    Thank you Jill, so happy you are pleased with everything. Makes our job so much easy having great clients like yourself. Thanks again Kind regards Jeannie

    Reply created 31 Mar 2020
  • Review from Lee Silver
    Rating: 5 out of 5
    Review left on 2 Feb 2020

    Very professional, very informative

    Great staff, great product. Ben was very informative and was a great help in picking our floors. He taught us things we didn’t even consider when choosing different types floors. Delivery arrived within a few days.

    Answer from pro:

    Hi Lee, thank you so much for the review. Always appreciated. I'm glad Ben was able to help you choose the right product and that you were happy with our service. Thanks again, Kind regards, Jeannie

    Reply created 3 Feb 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2019

    Helpful sales. Installed when promised.

    Sales at Thornhill showroom were a great help. Showed them a photo the bedroom and bathroom in need of flooring and they loaned us half a dozen large floor samples to take home to see in place. They promised a quick install just before Christmas and they delivered. Very happy with the result.

    Answer from pro:

    So happy we were able to get that done for you before Christmas. Thanks for the review. Much appreciated. Kind regards, Jeannie

    Reply created 2 Jan 2020
  • Review from Arne Randsalu
    Rating: 5 out of 5
    Review left on 23 Dec 2019

    Engineered Hardwood Installation

    In the middle of November we decided at the last minute to have new floors put in our living room, dining room and family room. We went to to the Thornhill store because it was close to our home. Mohammad and Sara were very helpful in helping us decide on the flooring. They allowed us to take some samples home so that we could best match the color with our home decor. The installation went very quickly and on time. Ivan and his crew were very professional. Ivan made sure everything was correct down to the last detail and even working late Saturday evening to get the job finished. We are very pleased with the results and highly recommend them.

    Answer from pro:

    Thanks Arne, so nice of you to leave us such a great review. Sara and Mohammad and our install crew are the best. Glad you were pleased with how everything went. Thank you again and Happy Holidays. Kind regards, Jeannie

    Reply created 23 Dec 2019
  • Review from A A
    Rating: 5 out of 5
    Review left on 13 Dec 2019

    Engineered Hardwood Install for 2000+ Sq Feet

    From the initial stages of project planning to installation, the team has been amazing, very professional, knowledgeable and always available by phone or text. Ben has been fantastic to deal with, he took floor measurements, gave us affordable and high-quality options for engineered hardwood to match our staircase and existing custom wood trims. The installation for over 2000 sq. feet was efficient, Steven and the install team did a great job at laying down the hardwood over tile in the basement and replacing the parquet on the second floor. Highly recommend this A+ team, they went above and beyond and exceeded our expectations!

    Answer from pro:

    Thanks for the great review. So glad we exceeded your expectations. Make us very happy to know we did such a great job. Thank you again. Kind regards Jeannie

    Reply created 16 Dec 2019
  • Review from Dave
    Rating: 5 out of 5
    Review left on 12 Dec 2019

    Hardwood Flooring and Carpet Runner

    Installing hardwood floors was the largest renovation we've undertaken in our home, 4 Bedrooms , Hallways, Family Room and Living Room so we were understandably nervous about who to choose to do our project. Floors Direct North was the perfect choice. From the moment we visited the showroom to the amazing install team led by Tran and the Stair Painting done by Hovig and the carpet runner completed by Ridvan we are very satisfied with the outcome. The whole team including Ben, Mohammad and Sarah were all very professional, well organized and provided superior customer service. Thank you for a job well done.

    Answer from pro:

    Thank you for taking the time to write the review. Glad everything went well and you were happy. Kind regards Jeannie

    Reply created 16 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2019

    Amazing customer service

    I contacted Floors Direct North for carpet squares to put together to construct a carpet for our class. The owner, Ben, responded to my email promptly. He invited me to visit the Thornhill Store where I had the pleasure of speaking to Sara and Mohammad. There were not enough carpet squares to build a big enough carpet to accommodate all the students, so they asked me for the measurements and gave me information about carpets. Ara, delivered the carpet today and it is a perfect fit! Their expertise and kindness is heart warming and much appreciated by everyone at the school especially the children in the class who have a comfortable carpet to sit on. They are certainly the "friendly local flooring experts!"

    Answer from pro:

    Wow thank you so much, what a lovely review. Ben, our owner is very community minded so he was thrilled to help. We can't have the children sitting on a cold floor :) Thanks again, Jeannie

    Reply created 2 Dec 2019
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