We chose Windowtech to do a major window replacement in our home. We had consulted five different companies on this project, and in the end, went with Windowtech for many reasons.
1. Customer Service: Our sales representative, Alex, was simply fantastic. When we make major purchases, we are careful to research products and companies and to learn as much as we can about what constitutes the right purchase for our needs. Because of this, we tend to ask a LOT of questions, and Alex answered each one (by phone, email, and in person) promptly, graciously, and with incredible patience as we changed our renovation plan several times.
2. Pricing and payment. Alex and Windowtech were very flexible when it came to HOW we wanted the pricing of the project done. We were not sure how far our money would take us, so the project that had originally started as four windows eventually became eleven. Other companies were not willing to break down pricing, with one company not even bothering to estimate the job and another answering a polite question with, “Well, if it’s so important for you to know….” Alex, on the other hand, provided multiple scenarios for us that gave us the confidence to move forward with Windowtech. Even more importantly, when it came to payment, Windowtech was very accommodating in how we financed the project.
3. Warranty. Windowtech's lifetime guarantee on products and labour was simply unbeatable.
4. Quality. We are very happy with the quality of the windows. We have lived with them for just under a month now and the windows at this time meet all our expectations—and they are absolutely beautiful.
5. Fulfilling promises. Everything promised by Alex and company concerning timelines happened exactly as they said it would.
6. Installation. Vlad and his team worked quickly and efficiently. Drop cloths were used around the home and they completed the project in a day and a half. They were mindful of Covid-19 and always wore masks in and outside our home. Vlad, like Alex, was always gracious and approachable.
In sum, we give Windowtech our highest recommendation. Gentlemen, thank you. It was a pleasure doing business with you.
