HomeOwner
Exterior Painting with Carpentry Work/Interior Painting
Answer from pro:
Hello Loraine, Thank you for your feedback, there were obstacles that we had to overcome with your project but we at ProRise Painting feel like we have done all you have requested. All of your request were meet and we made sure you were 100% satisfied after we last talked in November. All of your were concerns were resolved and dealt with in a professional manner. We at ProRise Painting warranty all our work and stand behind our promise. Whenever you contacted me I responded immediately to discuss your concerns. I responded to all your late night voice mails and text messages. We at Prorise Painting respond to all of our clients concerns. We always try to fully understand the situation and take appropriate action to resolve any issues. When your exterior painting project was complete you asked us to complete additional interior painting work in your basement. All of the work was completed to your satisfaction and all of your concerns were resolved. I have highlighted a summary of your concerns. Exterior Work Carpentry Work -All of the carpentry work was completed as promised to a high standard. After the carpentry work was complete you had a roofing issue that caused water to leak from the roof in behind the facia board causing the wood to be saturated. As a result the water caused the wood filler and caulking to crack. After the roofer fixed your roofing tiles I came by to re caulk and paint the cracked area. Due to temperature restrictions I mentioned I would come back in the spring to inspect the area and provide any additional work if needed. This additional work was done at no additional charge, you were ok with the situation and had no further concerns. Stairs -The exterior stairs were not part of our original contract, we painted the stairs at no additional charge. The steps had cracks in the wood which caused the wood to be saturated. Soon after you brought this to my attention I came by to asses the situation, provided you with an explanation and mentioned I would fix the issue in the spring when the weather improved. You agreed to the terms and had no further concern. Skylight Leak -After pressure washing you informed me there was a possibility of a water leak through your kitchen skylight. I responded immediately to asses the situation, there was a possibility the current caulking was failing, we re caulked some areas and monitored the area closely. After the exterior painting was finished your roofing contractor came by to asses the condition of your roofing tiles, he mentioned the water leak in your skylight was caused by damaged roofing tiles. He fixed the issue and there have been no further incidences. I followed up with you and you had no further concerns. Paints and Products We at ProRise Painting only use quality paints and products. All products used for your exterior and interior painting project were of the highest quality and were outlined in your original estimate package. After we last talked in November I made sure all your questions were answered and you were satisfied with all the work. After all the exterior and interior issues were resolved you provided me with final payment. I did mention I would come back in the spring to inspect all areas and repair any possible issues. Last time we talked In November you were ok with the end result and did not have have any further issues or concerns. We at Prorise Painting value your business and look forward in working with you again, I will be following up with you within the next couple days to make sure everything is ok. If you have any questions or concerns feel free to contact me anytime. Best Regards, Joseph Halfar
Reply created 15 Mar 2013