A Gift Of Time Housecleaning

Rating: 4.7 out of 5

A Gift Of Time Housecleaning reviews (53)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2014

    House cleaning service

    Bea and her team have been cleaning our house for several years. My favorite days are when they have been there as everything sparkles and shines. They have always been very accommodating to our ever changing schedules and good natured about putting up with our dog. The service is amazing, reliable and reasonably priced.

    Answer from pro:

    Ohh Sharon, we are happy to accommodate your ever changing schedules :) And your dog it seriously adorable :) I'm pretty sure I still remember the first time I showed up at your Port Coquitlam house for a deep residential clean and I am extremely happy that you are our client! Thank you for being loyal to A Gift of Time! :)

    Reply created 6 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2014

    House Cleaning

    Thank you Bea! My house is sparkling and it was all done professionally and with a smile. Your work is impeccable! Also, thank you for your kindness to our family pet Riley and for not making us feel like it is a bother for him to be home when you clean. I've never had such a good job done on our home. I will be recommending a Gift of Time to everyone!

    Answer from pro:

    It was my pleasure, Bonnie. Riley is a very well behaved dog and it was easy to work in your Coquitlam home with and around him :) Thanks for your wonderful review for A Gift of Time and I am looking forward to seeing you soon!

    Reply created 6 Oct 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 30 Mar 2014

    House cleaning

    I contacted Bea after reading the positive ratings on this site. My first discussion on the phone with her should of sent warning bells to me. when I had asked her several times what the hourly rate would be she failed to mention the price that was billed to us in the end of their cleaning. She had mentioned of it being 75.00 for 2 hours ; fair enough my previous maid charges 80.00. This was not the case! She handed me the calculator when she was done for the amount over 160.00!!!!!! We have no problems paying for good service but deceiving a customer?!? Not appropriate at all. The cleaning itself was very UNSANITARY she used our vacuum cleaner to vacuum the KITCHEN counters!!! Same vacuum cleaner that we've vacuum the bathroom floors with and the rest of our floors!! The other maids that were working with her (2) kept on asking me for supplies.. Ex.paper towels and Bea also helped herself with my cleaning products for my stone counter top?!? I mean doesn't a company usually supply their own goods to work with?!? ( She did use some of her supplies) anyways STAY AWAY if sanitary condition is what you expect! Terrible service for that price ... No additional windows other than kitchen and sliding door, dust on back splash ledges in the bathroom, dust on hardwood floor behind the French doors. Over all a 0/10! Stay away! ( when I did contact her and mentioned the above issues she did offer to come and clean it however if someone uses a vacuum to clean an eating area would you trust their service?, she had also agreed to give me back my cheque in return for a signed document from a LAWYER saying basically I will not write a review nor speak bad of her service?!?!?! Very concerning! Anyways bottom line STAY AWAY!

    Answer from pro:

    Ramiza called asking for a price for ongoing biweekly maintenance for her home. She claimed that her home has been maintained biweekly by another cleaning company.She complained that they lack attention to detail. She also claimed that even though she has two boys age 3 and 5, she can’t see any finger prints on the walls, windows or furniture. I quoted her $75 flat fee for ongoing maintenance, assuming that she gave me the truthful informations. I also informed her, that the first time may take longer since that would be our first time there. Upon our arrival, we found her house unprepared for cleaning. Children toys big and small, balloons, paper clippings,all kind of children art work, gift bags, newspaper and food on the floor and furniture. Fingerprints on walls, door frames and furniture. In the kitchen and family room the food was stuck to the furniture, kitchen cabinets and carpet. Pieces of french fries, candies, lollipops, chewing gum and cookies. The glass patio door was covered with finger prints and crayon drawings. Both boys were skate boarding on the main floor. The food was dried into the carpet so it wasn’t possible to vacuum it or pull it off. In order to remove it it needs to be cut out. The only bathtub/shower needed a major scrub since it wasn’t clean for 3 month (as Ramiza later admitted). While we were cleaning the boys kept skate boarding and running around, spreading dirt on the freshly vacuumed floor. I vacuumed dirt from children’s shoes and pollen from the flowers from the kitchen countertop since it was heavy soiled. The countertops were scrubbed then and polished with granite cleaner for extra shine. While I was cleaning her cooktop she offered me her cleaner and showed me where she kept her cleaning supplies. I used her granite cleaner as I do not provide any speciality products and my understanding was that she invited me to do so. I do not provide paper towels and always ask home owners to leave us some. I have a vacuum cleaner but will not use it when I feel it is not safe to use it. Ramiza questioned the bill, and when I explained to her that her house wasn’t at all what she described to me on the phone, she said “I guess you don’t have children and you are not used to having children around”. We spend a total of 6.5 hrs of cleaning the house. During our phone conversation I explained to Ramiza that only the patio door and kitchen window are included in cleaning. All other windows are done on request only.

    Reply created 20 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2014

    House Keeping

    Bea and her team were recommended by a couple of friends and we haven't looked back! It is such a treat to come home to a clean home and not worry about scrubbing and vacuuming on weekends when all I want to do is relax. They do a fantastic job and I could not say enough positive things about them. I would recommend Bea and A Gift of Time to anyone!

    Answer from pro:

    Thank you, Jonathan! I have recently received another call from one of your friends requesting to clean their home in Port Moody as well. I am really happy to have such a loyal client who is also spreading a good word about A Gift of time! Thank you :)

    Reply created 6 Oct 2014
  • Review from Luke Palmer
    Rating: 5 out of 5
    Review left on 1 Mar 2014

    cleaning

    We had a cleaning to do upon move-out of a difficult legal tenancy problem, and Bea and her team were wonderful. They came, worked incredibly hard, were completely honest. This is a great example of a great business, which provides a real service, honestly, and thoroughly. We tipped them well- and they deserved it! Definitely best cleaning company I have ever seen, and a great company/owner overall as well.

    Answer from pro:

    Ohh thank you, Luke! This is an amazing feedback. Feels so good to know that our clients are happy with us :) Thanks for using A Gift of Time for your Vancouver residence!

    Reply created 10 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2013

    Detailed cleaning of high-end condo for resale

    After reading reviews on this site, we decided to hire Bea and her team to do some cleaning in our high-end condo, which we were putting up for sale. We had previously hired a company to paint and clean the unit and they did not do a proper clean up job. As the unit would be sold at a premium, we required that the unit be as clean as possible and that every small detail would be covered. This meant that every cabinet handle needed to be de-greased and clean, every stainless appliance (Stove, fridge, oven) cleaned and polished to a shine, every glass window and mirror washed (including the outside patio), the real hardwood floor properly washed and polished, all the marble and stone countertops cleaned, and every sill dusted among many other things in our 2 bedroom apartment. We contacted Bea via Homestars email service, and she promptly replied. After reviewing the scope of work, we were able to set up a time for the job within several days. Bea and her team arrived on-time with a van equipped with all the proper cleaning supplies. In contrast to our previously hired cleaning company, they brought with them all the right supplies - sprays, polishes, cleaners, vacuums, ladders, etc clearly demonstrating that they really did know what they were doing. As soon as they got into the unit, the labour was divided up and the crew went straight to work. After observing for a while, we left them to do their work, and came back when they were completed. We could not have been happier with the results. Every detail was covered, and if there was anything missed, Bea promptly took care of it. As a result, we could not be happier, nor hesitate to recommend ‘A Gift of Time’ for anyone that needs high-quality cleaning service. Thank you again Bea and team, and I hope that word of your excellent work will spread and many others will come to experience your -very- professional services!

    Answer from pro:

    Thanks a lot, Moses, for this review! A Gift of Time has quiet a lot of experience with pre-sell cleaning and we know exactly which details need to be accessed. We also always tailor our efforts to homeowner's requests and I am glad we were able to satisfy all of yours. Thanks for choosing our services and I hope your beautiful Vancouver condo sold well :)

    Reply created 10 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2013

    Service

    Both my mother and myself use Bea's housecleaning service. She is very friendly and honest, always looking for ways to improve her service. We love her! As it is a housekeeping service, sometimes there are things that may get overlooked by one of the staff, but Bea has encouraged us to inform her any and every time that we have a concern. She then offers to rectify the problem by either coming back, a free clean or special detailing (like cleaning inside the fridge, for example. She is more than accommodating! Happily recommend A Gift of Time housecleaning.

    Answer from pro:

    Laura, thank you for sharing your feedback. We are always happy to address any faults to make sure our clients are happy with A Gift of Time. Good communication and mutual trust are major values for us and are always willing to make a step forward to make your experience better:) Thank you for being loyal and using our residential cleaning services for your Port Moody house and your mom's Burnaby apartment :)

    Reply created 10 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Sep 2013

    Cleaning a rental suite

    Our tenant of 3.5 years moved out and let his bathroom and fridge in a pretty awful state. It was obvious that he never cleaned either. Bea and her team were able to bring everything back to looking brand new in very little time. Status updates on scheduling and arrival by text message was convenient and I think the price was very fair for the work put in.

    Answer from pro:

    Thank you for feedback, Matt:) Your tenant did do a big mess in your Port Moody apartment, but with the right cleaning supplies and a good effort it did not take us long to fix things up :) As for texting the updates, I strongly believe that A Gift of Time clients deserve to be up to date and be able to conveniently plan their day around our service :)

    Reply created 10 Oct 2014
  • Review from Laila Rylandsholm
    Rating: 5 out of 5
    Review left on 17 Feb 2013

    Bi Weekly House Cleaning

    Without a doubt the best cleaning service I have had in +20 years. Have used Bea & her service for + 2 years. Excellent cleaners, reliable, efficient, well priced, courteous, hard working, accommodating... a true Gift of Time.

    Answer from pro:

    Thank you, Leila :)) I am glad you think our service fit A Gift of Time name :) Thank you for your loyalty and see you at you next Thursday! :)

    Reply created 10 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2013

    house cleaning

    WELL beyond my expectations. I am a very detail oriented person and very particular about how I want things done. I've used many different cleaning companies over the years, both small and large, but have NEVER found anyone as professional and hard working as Bea and her team. We have used Bea's services for many years now and every time she leaves we are constantly impressed. Bea and her girls work quickly, are delicate with all of your belongings and get the entire house cleaner than you ever would have thought possible. Until meeting Bea my mantra was that no one could do as good a job as I could with my own house but I have been so happy to have been proven wrong. I have never endorsed another company but do so whole heartedly as I have had such a tremendous experience with A Gift of Time. I strongly encourage you to contact Bea if you are thinking you might like to enjoy your weekends and evenings in a spotlessly clean home!

    Answer from pro:

    Awww Aura:) Thank you! This is such a sweet review! Your Coquitlam house is a piece of art and deserves the most delicate care. I am very happy to get your feedback:) Thank you for being a loyal customer of A Gift of Time for over 5 years now :)

    Reply created 10 Oct 2014