HomeOwner
Backyard patio and privacy wall
Answer from pro:
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Reply created 24 Mar 2023Bohemian Landscaping
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Reply created 24 Mar 2023I'm sorry to hear about your negative experience with our company. We take all customer feedback seriously, and we apologize for any inconvenience caused. You had written this review 3 years after we had completed your job and I still would like to fix the issues with no charge. You called me in the middle of the pandemic when a lot of restrictions were imposed. I did call you back and left a message that we cannot perform repairs in the middle of winter because it involves cement work where the weather influences the outcome. I also advised you to wait till spring so I could perform the repair.
Reply created 3 May 2023Bharatindu, I am really sorry for any inconvenience, I completed quite a few projects around your neighborhood and I quoted you fair. My workers are really experienced, polite and cooperative and and I can assure you that I pay them more than average. I came back a numbers of times to your property and fixed the things that was messed up by other companies. I fixed the area around your window well and around your water main valve and I did not charge you a penny for that. Actually your wife gave me bottle of wine that I still have. We did so many extra things for you but you just refused to acknowledge. Before we started you did some work on your basement windows ( making them bigger). The job was done by different contractors, not me. The day I started your project I did advise you that the windows wells are not installed correctly and this will cause problems for the future. You told me that you will talk to a window contractor to address the issue. When the window area starts showing problems you just started to blame me for something that was done by different contractors and I still came back and fixed for free. You admitted that I did advise you but you did not fully understand the problem. I also cleaned mess that was left over from your previous contractor (caple yards of soil and concrete left from windows wells) and you did not pay for that either.
Reply created 21 Mar 2023