Muhammad was incredible! Full stop. One of our roommates had been reacting to some sort of bite and we had Muhammad come in to check and see if there were bed bugs. He came in as soon as he could and checked all our beds, couches, chairs, and pretty much any furniture item with fabric. He inspected each item so thoroughly (with meticulous detail) with his gear and found the mother bed bug on our couch. He told us that the situation was not good, but that we would not need to leave our house or burn any furniture (which we had jumped to thinking we might have to do as people with very little bed bug knowledge). We were very lucky that there were no bugs on our beds and he said we wouldn't need to throw anything out or leave the house. He was very patient and reassured that bed bugs are normal, that we were not to blame, and that the situation was going to be okay. We had been very disturbed by the bed bugs and felt very uncomfortable for a while, but Muhammad answered all our questions, was available to talk if we needed it, and calmed our nerves with education on bed bugs and providing us with steps to clean our house and a list of preventative steps to avoid this problem in the future. After he had spent an entire day working on the extermination process he cleaned our beds, our couches, and our carpet so well--they were basically new! He showed us and explained the preventative measures he placed on our beds and couches so wed feel safe going forward. He also came back 10-ish days later to check to make sure the bugs were definitely gone and they were! He said hed be willing to come back and check again, but we felt that wasnt necessary. Overall, we could not recommend Muhammads services enough. He was kind, gentle, patient, thorough, and very knowledgeable. Most of all, the bugs are gone! Yay!
