Aire One (Aire One) Heating & Cooling

Rating: 3.5 out of 5

Aire One (Aire One) Heating & Cooling reviews (301)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Mar 2012

    Air Conditioning Install

    Provided cost effective quote, arrived for install at specified time, worked professionally leaving no mess behind. Explained maintenance and thermostat before leaving. Was very happy with both the install and the product it self.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2012

    Furnace and Central Air

    I purchased a voucher through the Hamilton Spec Auctions about a year ago. High Efficiency Furnace and Central Aire. Everyone I encountered from beginning to end was helpful, prompt and efficient. They replaced everything quickly and soon after sent me rebate forms, which they filled out for us. We've had one problem with the furnace and it was taken care of before we knew it. Products and staff will always get 5 stars from me. Thanks folks!
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 8 Feb 2012

    Furnace & Air Cleaner

    Reasonable pricing, prompt service and professional work by Technicians. Sales consultant needs confirm to his offeres, whether oral or written. In our case, $400 was carrier rebate, but we get only $350. He offered 3 months interest free and waives of $40 admin fee. He went back on his words. (In fact, we never even asked for!!)

    Answer from pro:

    Hello, Thank you for your feedback. I would first like to thank you again for your business. I am truly sorry to hear about any confusion about the rebate and financial fees. It is so much information to exchange at one time, that sometimes we could miss some important information in that process. As far as the administration fee for your financing, the financing company will automatically charge every single transaction regardless of how much you are borrowing. Unfortunately, we have no control over that fee. As far as the Carrier rebate, the rebate does not come from our company. You would get the same amount of rebate as anyone in North America. We just helped with the online application process. Please do not hesitate to call me directly with any other questions. As well please do not hesitate to refer me to any one you know that needs professional service and advice. Thank you, Joseph

    Reply created 4 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2012

    Boiler

    Rules & office personnel were professional. but key was polite and experienced installers who did a great job. Initially there was a bit of a disconnect between sales person and the office- maybe due to accident or illness of sales man? (George) - but otherwise, okay.

    Answer from pro:

    Thank you very much for your business and for choosing Aire One again for your boiler installation needs. We do appreciate your business and your honest feedback. We thank you for your patience and graciousness. We're grateful for customers like you. Take Care, Customer Services Department of Aire One Heating & Cooling in Oakville, Ontario, Canada

    Reply created 31 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2012

    A/C, Furnace, Humidifer

    Over the year I have been pleased with the level of service Aire One has provided. I have found your services to be very reliable and through- well ahead of most other companies.

    Answer from pro:

    Thank you very much for your business and for choosing Aire One for your heating and cooling needs. We appreciate your business and your feedback. We are happy to be able to provide for you a wonderful service experience. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can. Sean Ferenczi, Service Manager

    Reply created 8 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2012

    A/C, Furnace, Hum & Air cleaner

    very knowledgeable- high standards of work- your technicians are out standing! If your office staff is as efficant as your sales and the tec team, there is nothing you need to change- with regards to follow us with that rebats. At this time, i'm sure they are just as great- thanks for a super job!

    Answer from pro:

    Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can.

    Reply created 8 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2012

    A/C, Furnace, Humidifier

    Very Professional and efficient service. Our furnace went on the coldest day of the year. We had a service call, sales rep and installer in by 3pm same day. By 2pm the next day, we had a new furnace and air conditioner installed! Sam & Nasser were neat and managed to work very effectively. We needed a hole cut in the ceiling to fish the humidifier hose through and it was perfect. Thank you. M and J - Toronto

    Answer from pro:

    Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. We are happy to have been able to provide for you heat on the coldest day of the year. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can. Sean Ferenczi, Service Manager

    Reply created 9 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2012

    A/C, Furnance, & Humidifer

    Salesman was very courteous, professional & knowledgeable- Frank Occhipinti. Technicians arrived promptly and scheduled. Include A.C. weather cover with purchase of Ac unit! Technicians left my home clean and in order.

    Answer from pro:

    Angela, thank you for your delightful response. Your positive experience with our company is why we exist and continue to strive to achieve excellence for all our customers. Please do not hesitate to call us for continued service in regards to your maintenance for your equipment. You have our contact info on your Air Conditioner & Furnace Unit. We love to hear from you again. Thank you for telling your friends and family about us. We are grateful! On behalf of all 10 locations of Aire One Heating & Cooling to serve you better.

    Reply created 31 Mar 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Feb 2012

    A/C, Furnance, Air purifier

    Someone at Aire One wrote their own review and posted it as mine ... I changed the rating from 9 to 2. (My spelling and grammar abilities are far more advanced than presented below.) This takes a lot of nerve, and brings all HomeStars reviews into question. "Aire One sales rep persenteed very professional air, knowledgeable and helpful. Techniques were promt, corteous and helpful, pointing out some issues with my gas line connection." Make sure items contracted ( for a week before the installation is schedules) are going to be available when required. Also, the sales contract was not detailed though- product specs not available for all items.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2012

    A/C, Air cleaner

    The 2 gentlemen who worked on our furnace went above and beyond in teams of making sure that we absolutely benefited by the service provided. No comments! A very happy customer!!

    Answer from pro:

    Thank you very much for your business and for choosing Aire One for your service needs. We appreciate your business and your feedback. At Aire One we strive for service that is above and beyond the customers expectations. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can. Sean Ferenczi, Service Manager

    Reply created 9 Mar 2012
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