This is our second time using Dave's Ducts. We had an unexpected emergency, where a feather duvet burst open and exploded in the dryer. To say feathers where everywhere was an understatement... I called Dave's Ducts to explain what happened and was fortunate enough to speak to Dave directly. He was sympathetic and told me in all his years of business he had never had a customer call in to "report ducks in the ductwork!" :)) He told me this is a very busy time of the year and the earliest appointment he could schedule was three weeks away. However, he asked me to leave it with him and he would see if one of his technicians could somehow manage to come out earlier to deal with our problem. Our furnace was turned off to prevent feathers being distributed throughout the furnace and the house. And it was a cool time of the year to be without heat. Dave called back the next day and was able to arrange for one of his technicians to come out in just two days! The technician arrived on time, was professional, an excellent communicator and thoroughly examined our furnace and ductwork. He took pictures to show us and explained the feathers had not penetrated the ductwork. He told us the furnace was still clean from the last cleaning his company did three years ago. He said it was not necessary to clean the ducts in the furnace. We really appreciated his honesty. Then he inspected the dryer vents and took pictures. He showed us there was some build up of lint and feathers. He cleaned the dryer vents and showed us photos after the job was done. Everything was sparkling clean. I cannot say enough good things about this company. We are definitely committed customers for life! Fantastic company....Excellent work, reliable, honest and trustworthy. Highly recommend!!
