Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA

Rating: 5 out of 5

Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA reviews (286)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2018

    Staircase hand rail to basement

    I cannot recommend this company highly enough, 6 stars at least. From the initial contact with Mesh, the owner, through the installation which was completed in an efficient and professional manner to the follow up from Mesh personally to make sure we were happy, this company is outstanding. I will definitely recommend them to our friends and absolutely use them again as and when the opportunity arises. Great, Great job, well done

    Answer from pro:

    Thank you Michael for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are super happy to hear that your entire experience with our company was great. On behalf of Mesh and the Ideal Stairs team, we want to thank you for giving us the opportunity to be a part of your stair project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 28 Dec 2018
  • Review from Paul McGuire
    Rating: 5 out of 5
    Review left on 28 Dec 2018

    Railings for Stairs

    Our basement stairs were finished but there was no railing. I called Ideal Stairs and first spoke to Mesh. He was very helpful, looked at some pictures I sent him and gave us a quote. The railings look great and his team stained them to match the existing stairs. I would recommend Ideal Stairs to anyone. They did such a good job, I didn't even have to clean up after. We are very happy with the railings and would use this company again.

    Answer from pro:

    Thank you Paul for your review. Your feedback is very important to us while we continue to offer our clients the best in service and workmanship. We are so happy to hear that you had a great experience with our company. Our team understands the importance of maintaining the cleanliness of our customer's home, and we are ecstatic to hear your appreciation. On behalf of Mesh and the Ideal Stairs team, we would like to thank you for your business, and we hope you enjoy your new railings for many years to follow. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 28 Dec 2018
  • Review from Amanda Weckman
    Rating: 5 out of 5
    Review left on 21 Dec 2018

    Stair redo

    Ideal Stairs turned our carpeted stairs and oak railings into beautiful, modern, dark wood and white stairs with iron spindles. They did an amazing job, and did a great job of cleaning after themselves at the end of each day, which was important to me with two little boys running around the house! They also laid hardwood flooring on our landing and did the railing for the basement stairs and did a great job with that too! We are very happy with the finished product! I would definitely recommend this company.

    Answer from pro:

    Thank you Amanda for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are very glad to hear that you had an overall amazing experience, and that you were satisfied with the cleanliness of your home at the end of each day. On behalf of the Ideal Stairs team, we would like to thank you for selecting our company for your stair renovation project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 10 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2018

    Wood flooring restain and finish

    Words cannot express our gratitude to this great company that did a fantastic job on our floors. They also helped us out when a previous company never showed up to do the job three days before a large party we were having. They are the easiest most professional company to work with. Their staff are polite competent and hard-working. I would recommend them to anyone!

    Answer from pro:

    Thank you Maureen for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are extremely happy that you had a great experience with our company, and that we were able to assist you days before your big house party. On behalf of the Ideal Stairs team, we would like to thank you for choosing our company for your renovation project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 17 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2018

    Excellent workmanship

    Remarkable detailed workmanship. Cleaned up everything each day. Only thing that dropped their rating below a 5 is they left two holes in the wall where the old handrail mounted to the gyproc. No mention of this when giving the quote. One hole is about 1.5" in diameter. They volunteered to fix it but at an additional price. Annoyed my wife in particular and is a pain in the a** but not the end of the world. Highly recommend these guys but be sure to ask about the fixing of any wall damage when getting your quote.

    Answer from pro:

    Thank you for your review and photos. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. While we are happy to hear your appreciation for our team's workmanship, and maintaining a cleanly work area on a daily basis, we apologize for the exposure of the holes from the old handrail. On behalf of the Ideal Stairs team, we would like to thank you for choosing and giving us the opportunity to renovate your stairs. We hope you continue to enjoy your beautiful new stairs. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 10 Dec 2018
  • Review from Kasandra Walters
    Rating: 5 out of 5
    Review left on 29 Nov 2018

    Installation of Hardwood Flooring

    We've been waiting 15 years to take out the carpet from our upstairs bedrooms and staircase. Having 3 boys, the carpet had finally seen better days. Ideal Stairs was located via Homestars and after reading over the amazing reviews, we decided to make contact. Right from the start, Mesh and his team were very knowledgeable, respectful and made a way to get my new flooring installed as an early birthday present. The team arrived early every morning and explained what the day would have consisted of and went straight to work. Rajan was the lead on the project and between phone calls and daily visits to my home. He was a pleasure to work with. I absolutely love my new flooring. The boys couldn't wait to get back into their new rooms and I believe, the place feels so much lighter, with the flooring. Thank you again to Mesh, Rajan and the entire team. Job well done!

    Answer from pro:

    Thank you Kasandra for your review and photos. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are so happy to hear that you found our company through HomeStars, and our great customer reviews persuaded you to choose us as your #1 renovator to replace your carpet stairs and floors with hardwood. Aside from great workmanship, we understand the importance of communication and always keeping our clients updated with the progression of their project. On behalf Mesh, Rajan and the Ideal Stairs team, we would like to thank you for choosing and giving us the opportunity to renovate your stairs and flooring. We hope you continue to enjoy your new stairs and flooring for many years to come. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 3 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2018

    Staircase to basement

    The team at ideal stairs are great. The stairs to my basement were done beautifully. The workers were on time everyday and extremely clean. They cleaned up everyday after the job. They kept great communication even telling me everyday when they were arriving. I am so happy I picked ideal stairs. Please trust the reviews on homestars. Ideal is the real deal.

    Answer from pro:

    Thank you Sergio for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are happy to hear that you are very satisfied with our quality of work and professionalism. On behalf of the Ideal Stairs team, we would like to thank you for choosing us. We hope you continue to enjoy your new basement stairs for many years to follow. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 29 Nov 2018
  • Review from Tornar
    Rating: 5 out of 5
    Review left on 16 Nov 2018

    Basement stairs sand, stain and new railings

    Mesh was very responsive and gave a quote over email. A date was booked and the team performed very high quality work. Very pleased with the end product !!! Thanks.

    Answer from pro:

    Tornar, thank you for your review and pictures. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are very happy to hear that you are very pleased with the end product, and that your overall experience was good. On behalf of Mesh and the Ideal Stairs team, we would like to thank you for giving us the opportunity to be a part of your stair refinishing project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 19 Nov 2018
  • Review from mikemci
    Rating: 5 out of 5
    Review left on 11 Nov 2018

    Hardwood flooring on two floors and stairs

    Ideal Stairs did a high quality job to install hardware flooring on second, main floors and change the stairs from carpet to red oak by - Install red oak caps, risers on steps. - Install a red oak veneer on stringers and new red oak posts, wrought iron pickets. Attached pictures shows before and after of stairs. We choose Vintage Red Oak Mocha Solid Hardwood Estate, Pearl that is 3/4” thick and 4 1/4” width for the hardware flooring. The stain on the stairs looks darker than the Vintage Red Oak Mocha hardwood. Recommend that both you and your spouse check the stained red oak cap block to your chosen hardwood before start of install of stairs. Our house does look much better now than before with carpet on 2nd floor and older hardwood, ceramic tile on main floor! I would recommend Ideal Stairs to do your stairs and hardwood flooring.

    Answer from pro:

    Mike, thank you for your review and the before and after pictures of your stairs. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are so happy to hear that you had a good experienice with our service and quality of work. We hope you continue to enjoy your lovely new stairs and hardwood flooring. On behalf of the Ideal Stairs team, we would like to thank you for giving us the opportunity to be a part of your project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 12 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2018

    Wood staircase

    We are thrilled with the transformation of our front hall staircase—from tired broadloom to beautiful Jotoba wood stairs in just a few days. From the outset Mesh and Rajan were professional and came to our house to discuss options and provide a detailed estimate. We initially chose maple but realized it would not work with our existing Ipe flooring on the rest of the main floor. We asked for a new shipment of wood and this request was immediately accommodated. There were many delays due to rain, and I’m wondering if the crew could invest in a portable tent or canopy to provide a dry outdoor workspace and eliminate weather related delays. Ideal Stairs also left us with additional quantity of stain so we can refinish and stain our railings to match the stairs. The price was higher than the one other quote we recieved, but I felt more comfortable with Ideal Stairs and I certainly don’t regret my decision. There are not a lot of companies in Toronto that specialize in stairs, and it’s nice to know Ideal Stairs has years of experience and can produce extremely high quality work in this area. The before and after photos speak volumes!

    Answer from pro:

    S, thank you for your review and photos. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are happy to hear that you had a good experience with our company from start to finish. We understand your concern about weather related delays, and will try to find solutions with regards to this moving forward. On behalf Mesh, Rajan and the Ideal Stairs team, we would like to thank you for choosing and giving us the opportunity to renovate your stairs and flooring. We hope you continue to enjoy your lovely new stairs for many years to come. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 9 Nov 2018
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