Vitaly (the owner) was very thorough in giving me a complete education on how he builds his windows. He made sure I knew what to look for (going as far to suggest using his knowledge to gather quotes from competitors). He made sure I had a clear understanding before we even spoke of pricing. Not only was Vitaly the lowest quote BY FAR (it helps you're buying factory direct), but I saw every other window company's attempt to "up sell" us on our purchase. Vitaly also brings an entire window to demonstrate (other companies bring you a cross section of window, not an entire window).
The installers showed up promptly, as promised. They worked steadily throughout the day, stopping only for lunch. They replaced our patio doors, two kitchen windows, our front storm door and BUILT a bay window. In total, the two installers were at our home for nearly 10 hours. They left our home cleaner then we left it (honestly, not a speck of construction dust was left behind) and took all the old window debris with them when they left. I can't say enough good things about our experience.
