Pro Loc Interlocking And Landscape Design reviews (218)

Alex and the rest of the Pro-Loc team were a true pleasure to deal with and did a gorgeous job on our front entrance. A detailed written quote and diagram was provided in advance, and Alex really took the time to ensure we were all on the same page. The steepness of our property presented some challenges when it came to the look we were hoping for, but they went above and beyond to make it look exactly the way we wanted - we know that was a lot easier said than done, and we are thrilled they were able to pull it off. Alex provided some great recommendations for the types and colours of stone to use and it looks amazing. The entire crew were very friendly, professional and so considerate of our property. They worked very efficiently, left no mess behind and everything was put back in its place before they left. We have received a TON of compliments on the finished product, and we are very happy with the result. Don't have a single bad thing to say about the whole experience, would definitely recommend to anyone. Thank you Pro-Loc!!

I have done many renovations in my life, both done by myself and with companies. By far Pro Loc is right up there with the best! From the sales visit by Paul, and the work crew led by Alex, this job was done in 2.5 days! Unreal job, I am so satisfied. Thanks to all the guys for the transformation of my drab yard to my new Mecca!

Alex, Paul and Pro-Loc team did a superb job. I expected neatness and perfection and that's exactly what I got. Worth every penny. Many complements received and would recommend Pro-Loc in an instant. Proud of my home now and loving it!

My wife and I made the decision to go with Pro-Loc based on the reviews that we read and the commitment that we received from Alex and Bill. Mother nature wasn't always on Pro-loc's side, but the crew persevered and completed the job in a timely fashion. Alex, Bill and the complete team you guys rock and if I could, my star rating for your company would be a off the chart. Kudos to all of you, keep up the great work, and I will certainly recommend your firm based on your work ethic, end result and your care towards the consumer to all my neighbours and friends. thank you thank you thank you

I have a really hard time trusting people and in saying that I was unsure if I wanted to go ahead in even getting any quotes for a Back Patio. My biggest concern was that they would go and take my money and do a crappy job. But that was definitely not the case here. Pro-Loc truly takes pride in their work. My first encounter was with the Salesman (Paul S), and he was extremely pleasant, and didn't try just to sell me the job, but took pride in the quality of work that Pro-Loc does, and assisted well with the picking of the brick right down to the Garden that I was looking to add to the Back Patio he was great! After the job was signed, they showed up a couple weeks later, which would be expected as the Summer is busy, and can be unpredictable for weather, especially here in Canada. Alex & Bill came in, and not only did they do a fantastic job and it looked exactly how I wanted it to look. I happened to be home the day that they did the job, and they even asked if everything looked great. In which I replied yes! I couldn't be happier in choosing Pro-Loc to do my Back Patio, and I will be definitely be calling them again in the near future to do my front porch. I would definitely recommend them to all my friends & family. Thanks again. Bianca.

Wednesday September 3, 2014 Myself and Wife were planning on doing Interlocking since last year and were determined that we will do it this year. So i started looking for someone via Google/Kijiji and Personal References. With the amount of money i was spending and doing it first time I wanted to make sure i was right in picking up someone doing front of my house. I got 4 contractors came by including Paul S. from Pro-Loc. Out of 4 Paul S. appealed both of us so much and just due to the fact that unlike others who just did the measurement and gave pricing he involved himself so much in outlining the design, how things would look and explaining us different options that can give different looks etc etc.. No Rush - Not confused - and Knows his job. Excellent Marketer. The initial Meet was about roughly 11/2 hrs but we were sold. We asked him to let us think, he didn't push us at all for hiring them and only focussed on the work and making sure we were clear n comfortable and understood the whole thing. A week later we called Paul again with having some changes in mind and lot of other questions as we saw some jobs done in our area and other areas (as we drove around). I spend another hour with Paul changing the original design etc. and finally we asked him to set up a date. The work started as expected and Alex was in the front yard 7 am with his crew and machinery. Did excellent job and finished it next day before noon. Alex and the crew, the first impression you get is that they know their job and that was true when they were done. The job was done very well. They give 2 years warranty for the workmanship. Dealing with Alex was excellent. Overall I would say Pro-Loc with the People (Paul/Alex) working for it are great to deal with. Their quote was expensive than others for sure But, Service and Quality comes for a Price.

I had a difficult time deciding how to rate Pro-Loc. Overall we are very happy with the quality of work provided. However, the customer service that we received was pretty poor. For this reason I have not continued the trend of perfect 10 star ratings for Pro-Loc. Our patio was a small job. I suspect that this is why we were treated like a less important customer than some of the reviews that we have read. When we first booked the job, we were told that our patio would be installed in the first week of July. Obviously weather, add-ons to earlier jobs, etc could push this out, so we expected a 1-2 week delay. The first week of July came and went with no contact from Pro-Loc. After two weeks, I contacted the rep that we had signed with (Paul) and was told that our job was delayed another 1-2 weeks. This time frame came and went as well. I found that I had to contact Pro-Loc for updates, they did not contact me proactively to let me know what was going on. After 6 weeks, I contacted the company directly and got in touch with Alex. He told me that the delay would be another 1-2 weeks and reminded me that he was losing money on the delays and assured me that my job was not the only delayed job. Looking at the 10/10 ratings they have been getting all summer on larger jobs, I would be surprised if that were actually the case. Within a few days, Alex contacted me to tell me they would be starting the job that week. I was thrilled and stayed home from work to be available. No one showed up and no one called. The next day, same thing. After getting in touch with him, Alex told me that they'd start the next day (Saturday). I woke up to find Alex hard at work with 3 young guys in the backyard. This was nice to see, obviously he was working a weekend so we appreciated that. Monday came, some bricks were missing so the job was delayed again. On Weds when they were able to get back to work, 3 guys showed up - Not Alex or Bill. At the end of the day, one of the guys came to the door to collect our payment. We did not see or hear from Alex or Bill again, or anyone at Pro-Loc for that matter. I was expecting maybe a follow up call or something, after all of that delay and after handing our money over to some random employee, but nothing. So overall, yes we're happy with the job, but no we're not happy with the experience.

One is always skeptical to believe on-line reviews, especially when they are so numerous! But I have to say, Pro-Loc deserves every one. We were very happy we choose them from Home stars. Our neighbours and we decided on a joint project - one large driveway with pavers and two curving retaining walls. We couldn't be more happier. Alex, Bill and their teams of hard, meticulous workers completed a beautiful project in only 2 days! The prices were reasonable, the workmanship excellent, and the overall experience - extremely positive. I wish all contractors fostered such work ethic and client satisfaction. Thanks for everything guys!!

Bill, Alex in the team did an excellent job on this project. They went out of their way to meet my tight timelines and were valid collaborators when we evaluated the progress as the project needed a tweak. And Bill is has a killer shoulder-shrugging dance move! Professional and trustworthy and Pride-driven with their work.

The Pro-Loc team is definitely one of the best companies out there. On top of quality workmanship, they also have a friendly, knowledgeable and professional manner that makes all the difference. Bill, Alex and their team completed their work in a span of three days. Afterwards, all of our neighbours marvelled not only at the final product, but the speed at which they worked and the cleanliness of the worksite thereafter. Tyler from the Pro-Loc team came by to do some additional work for us and though he's a young guy, he exhibited the same professionalism as we saw with Bill and Alex. It's obvious that the team is very well run and you can tell everyone takes pride in their work. Thank you Pro-Loc for a job well done.