Vacuums Plus

Rating: 5 out of 5

Vacuums Plus reviews (89)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2015

    Broken Vacuum Wand

    Marco was friendly, fast, and knowledgeable. He explained that my problem was covered under warranty and for my reimbursement. Wonderful! I do recommend this store--it's by far the best I've seen in Toronto. Congratulations to Marco!

    Answer from pro:

    Sue, The gratitude is all mine! I welcome you with open arms, to the ever growing "Vacuums Plus Clientele". Sincerely, Marco Mazza

    Reply created 22 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2015

    vacuum and steamer

    This is the only store I will deal with when it comes to vacuums, steamers, humidifires, irons, air purufuers or whatever else they sell. Marco is an EXPERT in everything he sells, he only carries the best and knows every detiail of the products he carries and the industries he deals with. I highly recommend Vacuums plus, I am always blown away by the service I receive and I am not easily impressed.

    Answer from pro:

    It's rewarding to know that all of the Products and Services that I retail and provide have made you greatly impressed with Vacuums Plus. I promise to all of my clients, to always maintain the perfect "10 Star Review" for as long as I am in business, and always try to achieve the 11th Star if possible. Thanks "C" for your kind review!

    Reply created 22 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2014

    Central vacuum line

    After numerous great dealings with Marco at Vacuums Plus, he was my first call when I needed to have my central vacuum line moved. He sent his installer Gino who is an absolute pleasure to work with, he takes great pride in his work and his experience really shows. Thanks again Marco and Gino!!!!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2014

    Central Vacuum Repair

    Thank you Marco, for such excellent service. It is so refreshing to find someone so passionate, knowledgeable and respectful. You found time immediately to come to our home and help with our issue and had it returned in no time. I would recommend you to anyone needing vacuum repair or to purchase. You also sent Gino and his son to our house to repair the leak in the hose. They were both so kind and professional and the work they did to find the leak in the hose was the best our contractor had seen. (Be sure to tell Gino - that Fitzie is sorry for growling at him.) Thanks again, Lynda and John

    Answer from pro:

    Lynda, Thank you for taking some time in your day to publicly express your experience and gratitude. It was a pleasure to help with your vacuum repair, on both my part and Gino's. Your vacuum is working perfectly now, and I hope you experience many more years of vacuuming enjoyment. Sincerely, Marco Mazza Owner - Vacuums Plus

    Reply created 27 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2014

    Central vac filter

    I have had many great dealings with Marco at Vacuums Plus, he is an honest and reliable business man. They have access to the most high end parts for vacuums at the greatest prices. If you want quality look no further!

    Answer from pro:

    J & E, Thank you for taking the time to express your gratitude, but the gratitude is all mine to serve wonderful clients like you. I wish all the greatest health and happiness to you and your Family in 2014.

    Reply created 28 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2014

    vaccuum repairs, parts

    I have dealt with Marco for over 5 years. He repaired my central vac hose, rebuilt the motor unit, sold me various parts, etc. He has always taken the time to explain what was required and performed repairs quickly and at reasonable cost. He seems very knowledgeable. Great customer service and a pleasure to deal with!

    Answer from pro:

    Mark, Thank you for taking the time to express your experience online. The pleasure was all mine, to help a honourable client such as yourself. The gifted bottle of wine was not needed, but greatly appreciated to the highest compliment. Best of luck and happiness to you and your family in 2014.

    Reply created 23 Mar 2014
  • Review from Ilya
    Rating: 5 out of 5
    Review left on 10 Mar 2014

    Purchase of Miele S6

    Marco is very kind person and very knowledgable in his field. He is patient and takes time to clearly and precisely answer all your questions. He stays as unbiased as possible to recommend you what you really need.

    Answer from pro:

    Ilya, Thank you very much for your kind words, I sincerely appreciate your business and will always be here to help out if I can. Best of luck to you and your family in 2014.

    Reply created 23 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Feb 2014

    Vacuum purchase

    I have never received such good service anywhere about anything! I walked to his Spadina store today on my lunch break hoping to get a good deal on a canister vacuum. Marco gave me great deal - giving me a price well below the sale prices of all the big box and online retailers (I did my research before going to his store). And then he paid for a taxi back to my work b/c the box was a bit bulky to carry! Who does that? And then while I was waiting for the cab, I witnessed another retail first. A man walked in looking to replace a handheld vac that he bought someplace else and that broke after 10 or 11 months of use. Instead of selling him a new vac, Marco suggested that he make a warranty claim to get a new machine. When the guy responded that he didn't have his receipt for the original purchase and so figured he was out of luck under the warranty, Marco told him he was still potentially eligible for a free replacement and asked the guy to bring in the machine so that he (Marco) could contact the manufacturer on his behalf. Who does this for a product purchased from a competitor? Crazy. Marco, I wish you every success with your business. You deserve it.

    Answer from pro:

    Derek, Thank you for your kind wishes, it means so much to me that you are happy and satisfied. Please remember to rinse and clean the filters as per Hoover's Recommendations listed in the manual for optimum performance and life. Also, if you require any further assistance in your Air Purifier decision, please feel free to contact me direct at anytime. Sincerely, Marco Mazza Vacuums Plus

    Reply created 15 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2013

    Product

    I was in the market for a new vacuum. I walked into this new store on Spadina and King. Mark the owner really new his stuff. I didn't know there was so much information on quality and performance with different machines. He asked me a bunch of questions, showed me three different models, helped me select the best one for me, and made an appointment for delivery, which I didn't have to pay extra for, since I live in the west end. Then the best part, before I pay for the vacuum, he's logging online to find me the lowest price, if it was possible, and sure enough, I saved another $23, price matching another company, and I was under budget too. Thanks mark, the vacuum works great.
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