I called and booked the service on Sunday and reception was quick and advised that our Tech would call from their private cellphone between 8-11am on Thursday for 3 rooms and a hallway (rooms were to be no larger than 10x20 or there would be an extra charge of $40)
I received a call around 8:20am with our Tech Juan Aracena and said that he would be by in about 20mins. Juan was on time and the service began, he quickly checked the rooms and inspected the stains and advised us of any stains that would need extra treatment. With the ok he went back to his truck and was done in about an hour. There were no harsh smells and our carpets were dry in just a few hours. Clean and happy! Juan also advised that if there was anything we were unhappy with to give them a call.
All in all we had a wonderful 1st experience with Juan and the company and will be calling them again in the near future. Thank you!