Proline Electric

Rating: 5 out of 5

Proline Electric reviews (207)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2015

    Basement

    Proline has exceptional customer service and very professional electricians. I highly recommend them. They are very professional and pay attention to detail. Dan personally followed up after the job was complete to ensure we were satisfied with the quality of work. They also introduced us to their latest technology dimmers which are AMAZING!

    Answer from pro:

    Thank you so much for your review, Bri. We work very hard with our team to ensure professionalism is a component in all aspects of our work. We stand by our warranty so if there are any issues with your electrical please don't hesitate to contact us. Thank you very much for the review that you have submitted. All the Best, The Proline Team.

    Reply created 12 Nov 2015
  • Review from Ann Sharuga
    Rating: 5 out of 5
    Review left on 6 Nov 2015

    Basement electrical

    Proline Electric was truly a great company to work with! I wanted to develop my basement but had no idea what I was looking for. Dan Hein offered me various ideas on lighting and electrical and advised which would work better for my situation. Proline’s staff are extremely professional, punctual as well as very courteous and respectful. There was no mess for me to clean up and I was advised during the entire process of what was going on and why. I have already recommended them to friends and family who were just as satisfied as me. Excellent company to deal with.

    Answer from pro:

    Thank you so much for your review, Ann. We work very hard with our team to ensure professionalism is a component in all aspects of our work. We stand by our warranty so if there are any issues with your electrical please don't hesitate to contact us. Thank you very much for the review that you have submitted. All the Best, The Proline Team.

    Reply created 12 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2015

    Several home projects and renovations.

    Dan Hein and crew have helped us with our electrical needs on several occasions over the past couple of years and we always call them back whenever the need arises because of the level of professionalism, experience and quality workmanship we have come to expect. I would highly recommend DB Proline Electric to anyone who has electrical needs big or small. Thanks again to Dan and crew!

    Answer from pro:

    Thank you for your review. I'm happy to hear of the professionalism displayed by our technicians. We work very hard to maintain a clean and professional image. We hold our technicians to a higher service level and train regularly to provide optimal service. We can't wait to work with you in the future! The Proline Team.

    Reply created 12 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Oct 2015

    Trouble shoot electric short and repair kitchen outlets

    The service was excellent from the first contact through to the completion of the work, with even a follow up courtesy call. Proline is well organized, their customer support process very well thought through and delivered, and the expertise of the electrician was methodical and professional. We faced a short in the main panel due to some miswiring that a tenant had undertaken some years ago, leading to a cryptic overlap of several wiring mistakes. Dan worked it through efficiently and very clearly and courteously explained the complications as repairs were made. Everyone through the process was a pleasure to deal with. The cost of the service was equally reasonable and the warranty statement is exceptional.

    Answer from pro:

    Thank you so much for your review, Mauro. We work very hard with our team to ensure organization is a component in all aspects of our work. We can always appreciate that the average person is not an electrical expert but would still like to know what's going on in terms that they can understand. We train our technicians to be able to relay this information clearly and simply because understanding what you're paying for is key. We stand by our warranty so if there are any issues with your repairs, please don't hesitate to contact us. Thank you very much for your patronage and the review that you have submitted. All the Best, The Proline Team

    Reply created 2 Nov 2015
  • Review from Customer of Proline Electric
    Rating: 5 out of 5
    Review left on 28 Oct 2015

    power service upgrade

    Came on time, cheerful and professional . Met with utility company. Brought proper supplies and equipment They worked most of the day, only one break Power was back on in a timely manner Good clean up

    Answer from pro:

    Hello, Thank you so much for the review. We are happy to know that our technicians are hard working and upbeat. We want all of our technicians to be bright and cheerful just like the lighting that we aim to provide! If you have any issues, remember that we have a 1 year warranty on all parts and services. Thank you, The Proline Team

    Reply created 29 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Oct 2015

    Provide power for new AC Unit

    Great customer service. We Didn't feel like DB Proline electric where overly charging us and they didn't try to sell us more than what we really needed for our AC. They where cheaper than most companies.

    Answer from pro:

    Hi Ronda, Thank you so much for writing a review! We are happy that our prices were below our competitors and that we could provide you with honest, helpful services. If you have any additional concerns, please call us at 780-460-1505. Thank you, The Proline Team

    Reply created 28 Oct 2015
  • Review from Customer of Proline Electric
    Rating: 5 out of 5
    Review left on 25 Oct 2015

    Light installation

    Good explanation of the process up front. Prompt service. I was not at home when the work was done; however, the electrician phoned me and sent me pics to ensure I was happy before leaving.

    Answer from pro:

    Hello, Thank you so much for posting a review for us! I'm happy that we were able to meet your standards and have you review and approve of the job even while you weren't home. If you would like your name entered in our draw to win the iPad please e-mail us at reception@prolineelectric.ca with your name. It shows up as a private user on the review. Thank you so much for your feedback. We appreciate every review! If you need anything else, please call us at 780-460-1505 All the Best, Danielle Raffray Customer Service Representative

    Reply created 26 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2015

    I need to fix and replace a few light switches ans electrical outlets

    On September 30th I decided to give Proline electric a try from reading the reviews that were online. I was very impressed with the customer service from the person I talked with on the phone to book an appointment right down to the electricians who came to do the work they were courteous and friendly , answered any questions in terms I could understand they kept the work area clean and were helpful in suggesting materials and methods that were affordable. If I ever need work done again for any reason I will be definitely using their services.

    Answer from pro:

    Hi Wes! I'm very glad to hear that we were able to give you the kind of customer service that makes you smile! It's very important to us that our customers understand everything that we are doing at the job site and that it is in terms that make sense to them. We don't use technical jargon unless that's what the customer wants. We can't wait to work with you again in the future. I hope to hear from you soon! Thank you, The Proline Team

    Reply created 2 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2015

    Electrical issues

    We have had ongoing issues with electrical in the bedrooms on main floor and in basement. One day the breaker tripped and afterwards we could not reset the basement bedroom outlets. The electricians who came to assess the problem were thorough and professional, and solved the problem quickly. They also noted possible solutions for concerns we were having in other areas of the home for consideration. We will contact Proline for any electrical work we need in the future.

    Answer from pro:

    Hi Carrie! Thank you for your review. I'm happy to hear of the professionalism displayed by our technicians. We work very hard to maintain a clean and professional image. We hold our technicians to a higher service level and train regularly to provide optimal service. We can't wait to work with you in the future! The Proline Team

    Reply created 1 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2015

    electrical in my master bedroom

    really great guys. very respectful of my home. they even replaced cover plates for the plugs. i didn't expect that. they were only here to fix the electrical in my bedroom. i was trying to move my furniture for them to get to the plugs, they told me that they would move the stuff themselves. they put my furniture back into place. they were actually early for their appt. really impressed. really nice men to talk to with. holly wilson.

    Answer from pro:

    Thank you for your review, Holly. It's very good to know that what we tell everyone about our service technicians is completely true. We train with them twice a week to ensure the best customer service possible and your review proves that it's working. I'm happy to know that you didn't have to strain yourself for us to do the work for you. If there is anything else in the future that we can help you with, don't hesitate to call. We can even make sure that the same technicians come out to your place! Take Care, The Proline Team

    Reply created 30 Sep 2015
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