Durham Covers reviews (42)

I required a new hot tub cover. Spoke with Paul at Durham Covers and after confirming the model and dimensions of the hot tub he provided the best price and warranty of the 3 quotes I researched. He was knowledgeable, pleasant and we exchanged phone numbers so he could call when the cover was ready. The cover was ready in less than a week and I received a call when delivery was going to take place. The whole process was simple, convenient and timely. I would recommend this supplier.

I recently moved Into a home with a hot tub that was dated. I called Durham covers and provided the make and model, and had them confirm the measurements. I was so relieved the cover size was accurate and delivered in a week. I highly recommend this company, and even recommend them to my neighbour who were also looking for a cover.

After not using our hot tub for over 5 years, we decided to get it repaired and have a new cover made. It's a 15+ year old octagonal Hydropool custom built into a natural fieldstone surround. From the initial call to Durham Covers, to the day it was delivered was 8 days. Amazing service (came to measure it within 2 days), quick delivery, really happy with the finished product/look and I even received a follow-up call to make sure everything was ok. The cover was also about $200 cheaper than another quote. I'd strongly recommend this company.

I called and had a call back within 24 hours. I gave them the make and model of my tub. Verified the measurements and the lid fits perfect !!!! Very happy !

I am just puzzled by some of the negative reviews for this company. They we referred by a friend of a friend.. so naturally we thought they must be pretty good. We called.. made the appt for them to come out.. he sized up our hot tub even suggested a lifter (which we are quite thankful he did) and within 2 weeks he was back and we were in business! I only wish they had a promotion for referrals.. as all the people I have sent them love his customer service plus his workmanship..like I said 5 stars!

I hired them to provide a hottub cover replacement for my softtub. I asked if they had experience with softtub and was assured that yes, they had done them "no problem". Despite their website stating they come to you and do the measurement, they did not do this - and not once offered to - RED FLAG #1. I asked what they needed to proceed (expecting that they would arrange a date to come) - RED FLAG #2 - all he wanted was the full amount email $ transferred and he'd be ordering it that weekend with delivery upon return from his vacation. I asked again what he needed in order to ensure we got the right size cover and he assured me, all he needed was the model #. Long story short - I provided the model # and the measurement of the hottub along with photos of the hottub to ensure a color match; he said yes, softtubs were all pretty standard and that they had a template for my particular model. He did not provide the specific dimensions of the measurements he needed so I measured the hottub diameter and confirmed with softub canada model. He confirmed his template matched the measurement I took. The day he was going to deliver he called and asked me to send the remainder of the money prior to his arrival - RED FLAG #3 (as I had only sent half as a deposit vs. the full amount he requested originally). Upon delivery of the product, he brought the wrong color and wrong size cover and refuses to take accountability for his mistake and placing all the blame on me the customer. He offered a lower quality cover that is designed for the larger hottub (one size up from mine) in the wrong color and obviously not designed to fit my tub and of course, for the same price as the one I ordered! RED FLAG #4 - another mistake he made and now has a cover on his hands he can't use so he'll pass it off on to me! After much back and forth, he still refuses to honor his 100% guarantee as posted on his website and I still have no cover and am out the deposit I paid up front! He wants full payment of the cover he originally brought (and he still has in his possession) and wants full payment for a second cover in the correct size - no negotiation. The only person he's interested in is himself. On the plus side, I did at least recall the second email $ transfer prior to him depositing it so at least I'm not out the full amount! RED FLAG #5 - he doesn't list his full name or business address on his website anywhere!

I needed to order a hot tub cover for my tub and found Durham Covers on Kijiji. Paul was awesome...he responded to my enquiry email quickly and went to my house and measured, manufactured and installed my cover in a week. I was extremely impressed with his pleasant and professional attitude. Definitely great service with a smile!

We were in need of a hottub cover and Durham Covers made it happen. Paul Mintha of Durham Covers was very helpful and would highly recommend purchasing from Durham Covers. We received our cover within 2 weeks. Highly recommend!!! Thank you "Paul"

The cover is great and fits our tub perfect. The order was easy to place and it arrived earlier then I have been quoted. Thank you for the great service.

PAUL MINTHA was very helpful and understanding with my needs, the price and quality were fantastic (too good to be true) everyone else was quoting me $800 and up plus tax. I had my cover within 2 weeks, even being an oversized cover which normally takes a lot longer to do, good job PAUL and I'm sure we will be speaking again and I WILL refer you to anyone I know , GOOD JOB !!